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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Could not read the paperwork that came with my order & needed to return 2 items. Mailed it back at my expense with a detailed note with my info. Waiting for a credit. Thank you!
The quality was like swap meet apparel. Some things can be acceptable if that's what you're Shopping for, but the dress I received wasn't the same dress, the shoes were made of a smelly vinyl.
The shop was away for a couple of weeks for, I think, a new year celebration. I understood and hope they had a Great time!
So far I haven't had anything to get upset with they are good with their shipping and he arrival dates are pretty good. The products I have ordered I have had no trouble they are true to their sizing and they fit nicely on Thank you Zolucky Pat
I love ur products also I was wondering about on some items like the dresses they have this belt on them the belt is made of leather with a ring that is attch Is there a way I can buy this belt Thank You Please advise me Ms. Pat Poole Jan 28/23
So far I have not had any problems with ordering or returning appreciate their
Service
Right now it was ok waiting to see the delivery and how long it takes and to see if I like the dress
Don't have a problem waiting and I liked my shoes with the exception of one pair will be sending them back. All in all I love the website and have shared with family and friends! Keep up the good work!
Many items were mis-sized, even though I ordered X-3XL. This was my first order, so I expected to get some type of discount. None entered were accepted.
It was offered later, and now I won't order again because of no guarantee of sizing and high shipping costs..
This was my first order, so I expected to get some type of discount. None entered were accepted.
Just hope I got the sizes correct. Size correct. Compliments on shirt!
I ordered an item from their website that was advertised on the weather channel on 12/10. They charged my account the same day. As of Feb 12th the item still had not been shipped. I had been in contact with them previously and was told if I still wanted to wait they would email when it was sent and give a credit when it came for future order. First it was very difficult to get through to anyone in service. Then today 2/14 I receive an email giving me a credit for an out of stock item but they did not give me credit for shipping. Nothing was shipped, I should be credited for that. It is nothing of my fault and they want to make money charging me $9.99 shipping when nothing was shipped. I will never order from here again and will try to spread the word to everyone I know not to order either.
I'm sorry to make you dissatisfied because the product is out of stock.
Upon checking, our colleague has previously replied to you before. Please check your mailbox, maybe it is in the spam folder.
All inquiries will be responded to within 24 hours. Please check your mail box~
Upon checking, Your order was already canceled for refund, and the shipping fee was already refunded as well.
If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!
Of the four things I ordered, the first two came in about six weeks, and we're quite obviously not what was pictured. One of the sweaters had been cut, and itchy cheap lace hot glued around the collar. The fabric is stiff and scratchy and stretched out in bottom. I had to contact them to see where the other two items were, and were told they would rush the factory to make them. Not even made yet! Since the first two were poor quality and not what I thought I ordered, I asked for a refund. She stopped responding, and I had to start again. Don't believe the four star ratings. They must be fake.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
We are deeply sorry that you are not satisfied with our product and service. What we have been trying to do is to make you have a good experience of shopping.
All purchases (except Final sale/Clearance item(s), swimwear, underwear, panties and accessories) can be returned within 30 days after you have received the last package of your order.
You can submit your return request in this page: https://noracora.com/order-query
How to Make Your Return
①Click the "Tracking Order" feature at the bottom menu of our home page.
②Enter your Email Address and Order Number.
③There is a "Return" button in the specific order.
You need to click it to submit the return request and you will get authorization and a return instruction within 48 hours.
First time shopper experience. Yes, easy to order but then you wait. It took a long time for my order to be shipped. It took almost a month to receive my order from the initial order date.
So far so good love everything I see and also love the prices.
I ordered two tops which look completely different colorwise than the pictures. The website says it's EASY to return items, then you find out that you have to pay shipping to China and deal with Customs on top of it! I will never purchase anything from them again.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by 24/7 chat online.
Stay safe and have a nice day!
This is my 3rd or 4th order from Zolucky and I have been pleased with the items I have ordered. I have received all but one item: SKU SA57ED8A13B7 Black:size:40
Every now and again, I receive pictures of certain items that catch my eye. Today I could not miss out on the sandals. Though we are knee deep in winter, it will be warm weather soon enough to start wearing summery clothes in California! If I wait until it warms up to order sandals, they will all be gone by then! The early bird catches the worm!
I couldn't go through the whole website. I picked as many as I wanted, but during checkout had to see what I needed! It's easier to pick one you like, put it in your cart then to go back and try to remember what page you saw something on. Then at checkout, you can decide.
It's my 1st purchase so we'll see if that 4stars will change to a 5 star, depending on how long it takes to get to my house and what condition it's in! ;)
Good items. One is a bit smaller than i like its too much around the neck but all esle is great. The other one is a see through and i dont have a slip so havent tried it yet but i love what it looks like and cant wait to try it. Thanks
I ordered an item from which they debited my account, but I never received a confirmation email. My banking account does not show an order number or a phone number to contact them. Therefore I am unable to track my order or email them for an update. YOU CAN'T do anything without a confirmation number? I would never never order from them again. They entice you with there beautiful designs and then take your money. So frustrated.
We cannot track your order with the limited information you provided.
Could you please provide the email account you used to place that order so that we can check? Transaction ID and the pay-to account will also help sometimes as well as your phone number.
Also, we now do send order confirmations once an order is paid. You can check the spam emails to see if it's there.
If you have questions about your order, please contact us by email at [email protected] or by 24/7 chat online.
I like having a lot of choices and it's always so easy to complete a purchase.
This is an easy web site to use. I had an easy time of it ordering and paying
I requested to return my previous order last week but so far I haven't heard from Zolucky. I have ordered 3 items from Zolucky and have requested a return of all three items. I never received any correspondence regarding the returns. There isn't anyway to contact Customer Service and the return window has passed. The sandals were too big and the two tops are also too big. Overall it hasn't been a good experience. I won't be able to recommend this company.
Satisfied. The sweatshirt is as expected, lightweight with colorful design. The sweater has some loose threads that will need reinforcement before wearing / washing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
We are deeply sorry that you are not satisfied with our product and service. What we have been trying to do is to make you have a good experience of shopping.
All purchases (except Final sale/Clearance item(s), swimwear, underwear, panties and accessories) can be returned within 30 days after you have received the last package of your order.
You can submit your return request in this page: https://zolucky.com/order-query
How to Make Your Return
①Click the "Tracking Order" feature at the bottom menu of our home page.
②Enter your Email Address and Order Number.
③There is a "Return" button in the specific order