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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

Rhode Island
1 review
0 helpful votes
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It was ok, lots to choose from. Not sure about the fit on some of the items

Date of experience: April 2, 2023

Easy
February 20, 2023
Previous review

Pretty products

Date of experience: February 19, 2023
New York
1 review
0 helpful votes
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Tops
April 2, 2023

Good quality and design selection of tops. Products were exactly as advertised.

Date of experience: April 2, 2023
Florida
2 reviews
0 helpful votes
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Beautiful Comfortable Dress
April 2, 2023

I had a very positive experience from ordering easily on their site to receiving the package in the mail.

Date of experience: April 2, 2023
Washington
2 reviews
0 helpful votes
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I ORDERED OVER $120 WORTH OF CLOTHS 2 MONTHS AGO. I GOT THE 3 CHEAP ITEMS AND THEN WAITED AND WAITED NO CLOTHES SO ASKED AND WAS TOLD IT WOULD BE 30 DAYS i CANCELED AND NOW UNABLE TO GET MY MONEY BACK. WILL NEVER ORDER AGAIN. SCAMMING CHINA PEOPLE. WAITING FOR IT TO COME TO USA. IT IS NOW GOING ON 3 MONTHS ALL I WANT IS MY $86 BUCKS BACK. GOOD LUCK TO ANYONE WHO ORDERS FROM THIS COMPANY.

Date of experience: April 2, 2023
Miss W. Zolucky Rep
over a year old

Sorry for any inconvenience caused. I’d love to confirm more details about the issue you mentioned.

Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.

Oregon
1 review
0 helpful votes
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Great
April 2, 2023
Updated review

Great selection, prices, and smooth shopping process. Product wasn't what I expected. I thought they were t-shirts, but they weren't. Said to wash separately, dry clean recommended. I washed them with other delicates and hung to dry. They were fine.

Date of experience: April 2, 2023

Great
February 28, 2023
Previous review

Great selection, prices, and smooth shopping process

Date of experience: February 27, 2023
Washington
1 review
0 helpful votes
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I am very intrigued by the clothing on this site. Styles, colors are beautiful. However, I did reach out to Zolucky regarding three of the seven items I ordered to return. Their site said I would receive and email response with in 24 hours. I have heard nothing. Plus it took so long to rec'v my order without any follow up comments, for example, "order rec'd," "order on its way with tracking number given," etc. So when I finally rec'd it I was glad. But three items from that order need to be returned with specific information that I sent through their Zolucky site and still no response after over a week! If I am able to successfully return my items I will definitely shop with Zolucky again.
This site is my style! Can't believe there are so many gorgeous styles and colors. I hope everything I bought is rec'd as ordered, as some say is not the case. I will consider changing my star rating if I get a response

Date of experience: April 1, 2023
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.

Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.

Upon checking, We have not received your return request for this order.

We are deeply sorry that you are not satisfied with our product and service. What we have been trying to do is to make you have a good experience of shopping.

All purchases (except Final sale/Clearance item(s), swimwear, underwear, panties and accessories) can be returned within 30 days after you have received the last package of your order.

You can submit your return request in this page: https://zolucky.com/order-query

How to Make Your Return

①Click the "Tracking Order" feature at the bottom menu of our home page.

②Enter your Email Address and Order Number.

③There is a "Return" button in the specific order.

You need to click it to submit the return request and you will get authorization and a return address via email within 48 hours.

Once we receive your return, please allow 3 to 5 business days to process your returns.

Kind reminder

-Return packages should be authorized. Any return request not authorized by customer service will not be honored.

-Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.


Most beautiful women's clothing!
March 2, 2023
Previous review

This site is my style! Can't believe there are so many gorgeous styles and colors. I hope everything I bought is rec'd as ordered, as some say is not the case. I will enjoy writing another "five-star" review when I receive exactly what I ordered!

Date of experience: March 1, 2023
California
3 reviews
0 helpful votes
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I like this web sight it was super easy to use and i like the styles

Date of experience: April 1, 2023
Texas
1 review
0 helpful votes
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Spring Florals
April 1, 2023

So far, great! My wife looked great in her new dress. Thanks!

Date of experience: April 1, 2023
Connecticut
1 review
0 helpful votes
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Couldn't find dress that drew me
April 1, 2023

I clicked on a side bar ad and was interested in a green dress. Couldn't find it on web site. Spent too much time searching for it.

Date of experience: April 1, 2023
California
1 review
0 helpful votes
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A great place to order from. I always get what I ordered

Date of experience: April 1, 2023
Georgia
1 review
0 helpful votes
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My first order came in onw piece or 2 pieces and on and on. I do not understand, unless it comes from different countries.

Date of experience: March 31, 2023
Nevada
2 reviews
0 helpful votes
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Shoe return
April 30, 2023

I like the shoes I ordered but have found the return procedure complicated

Date of experience: March 31, 2023
Mississippi
1 review
0 helpful votes
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Somewhat disappointed
April 30, 2023
Updated review

Clothes did not look as good in person as the pictures.

Date of experience: March 31, 2023

Cute Clothes
February 25, 2023
Previous review

Love the clothes. Checkout was simple. I wish there were more full length pictures of the dresses.

Date of experience: February 25, 2023
Wisconsin
1 review
0 helpful votes
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The sizes are not all the same on all garments. Must check measurements of each garment.

Date of experience: March 30, 2023
New Jersey
1 review
0 helpful votes
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Beautiful designs
March 31, 2023

Gd designs. I'm ordering presents for my dtr. I think she will like these blouses.

I received the shirts. My dtr luvd the quality of the material and the colorful designs.

Date of experience: March 30, 2023
Minnesota
2 reviews
0 helpful votes
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Love the things I have bought from Zolucky
March 31, 2023
Updated review

Easily to pick out the beautiful items I liked. I love the choices you have. My experience was wonderful because the only problem I have when ordering is which to order. I love just about everything you offer.

Date of experience: March 30, 2023

Great selections
May 29, 2022
Previous review

I love the clothes and shoes and the choices I have. Keep up the good selections.

Date of experience: May 29, 2022
New York
2 reviews
0 helpful votes
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Great
March 30, 2023

So far everything is great, items arrived on time and one pkg even arrived early

Date of experience: March 30, 2023
New York
1 review
0 helpful votes
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2nd Purchase: Equally poor quality
March 30, 2023
Updated review

A little confusing with "chance" at free & 10% discount. Last purchase resulted in return dispute. Blouse arrived with sleeves too long. Stitching is incomplete and material is cheap. Blouse is fragile and made to snag or just fall apart with every wearing. She is making do as Seller requires that returns be made to China!

Date of experience: March 30, 2023

LIMITED SUPPLY!
April 27, 2022
Previous review

Just saw the ad and pretty sandals are so hard to find. (so many of them are very masculine). May need to return these due to size.

Date of experience: March 28, 2022
Pennsylvania
1 review
0 helpful votes
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Okay
April 29, 2023

Material was heavier than I thought it would be. Size just a little too large

Date of experience: March 30, 2023
Georgia
1 review
0 helpful votes
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Very nice items!
March 30, 2023

The quality of the two items I purchased were very nice! They looked great online so I was a little skeptical about what so was going to receive in person, but I was wrong. I will definitely order from them again. Shipping was fast also.

Date of experience: March 29, 2023