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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Scam. Clothing is nothing like the pictures. Cheap. A month later, I am still waiting for one of the items and I am not expecting a return.
Now, I am stuck with clothing that basically sucks... I don't even dare trying a return because we all know how simple sending stuff to China is.
Don't bother!
This is the email that I received from Zolucky. I did not take the review down and was not refunded one dime. All items were returned to the RETURN address on the packages. (except the socks)
Christine Wu *******@zolucky.com via freshdesk.com
Wed, Nov 11,11:25 PM
To me
Hi Lisa Lemmons,
HBIIE*******
We received your complaint on sitejabber. Please note the address on the package is not our return address.
We may not receive the returned items if you`ve returned them to that address.
In order to better address the problem for you, we`d like to offer you 50% refund of keeping the returned items as compensation.
Is that OK for you? If you are satisfied with our solution, could you please help us to remove your negative feedback on sitejabber first? It would much encourage us to better serve you.
Looking forward to hearing from you.
Best regards,
Jules
ZOLUCKY
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Horrid quality and poor workmanship. One sleeve longer than the other, hems not finished, material is the cheapest fleece. Shoes are made of plastic and poorly glued together. To return you must get their approval, pay for shipping to China and pay import fees. The clothing represented in the website photos are not what you get. I am reporting them to the BBA and trying to get my money back from Paypal.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, you can learn more about our return policy here https :// zolucky. Com/information/Returns%20%26%20Exchanges.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I loved placing my first order on this website, I bought some long pants, a blouse and a dress, the quality is good and the prices are worth it since they are at a very good price!
I do not regret for a second my order in this online boutique! I ordered a pair of pants for myself, and it is excellent! I love! It fits perfectly and the material is not cheap.
Excellent service at this online boutique. I ordered two dresses, one was shipped exactly as it says in 12 business days. The second dress was out of stock, I was offered to wait a few days for it to be available again, but I requested a refund which I received immediately.
The material of the sweater is very good and I really like it. The logistics are very fast. The customer service is very timely and the customer service staff is patient. Super recommended online boutique!
The shirt that I bought from this online clothing page is very small, but customer service helped me change it in no time. I am very happy to receive my new shirt!
Cheap and not as advertised I ordered a sweatshirt and it is not a sweatshirt. It is a very very cheap polyester shirt
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us ([email protected]) to complete your return process.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Incredible online boutique. What they offer is the best. I have bought several garments and it is always good to have fashion references and what else to have quality in one place on the internet.
I made a fairly large order to get free shipping and 7 out of 8 clothing items I got were not what I ordered. I took body measurments and went by their sizing charts and I think they just send the 1st item they grab. Some items were obviously NOT what was pictured. I ordered a coat that looked very thick and they said there was a delay and it would ship when the manufacturer replenished stock. I received an item that was not even close to what was pictured. It was like a pair of pajamas. The material was super thin and not what was described. Notice it doesn't even have the embroidery and knitting. The garment is totally flat. Their product reviews are a scam also. I tried to write a review on their site and it will not let me submit it.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by message. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
All perfect, I love the two shirts I ordered, whose quality and fabric design fully meet the expectations I had!
Buy a super dress! Beautiful, very nice. Take into account the sizes, I am M (1.84m / 70kg) and the S fits me very well.
Very great and very original designs and at a good price, quality and size are normal. I only bought 2 dresses but I am satisfied with both
I found this company online. I think on Facebook. I ordered some items but started reading reviews. Most are not good at all. The policy for cancellation was a 24 hour window. I followed the process to cancel my order within 24 hours via email to the company. Unfortunately they sent me an email saying they would be back to me in 48 hours. So because they did not respond for more than 48 hours a partial order was shipped. When I received the email that items shipped I emailed them back to ask why they sent the clothes when i asked for the entire order to be cancelled (several times). So then the games began.
They offered me 20% off the items that had not shipped yet. I told them i would continue with the order if they gave me 20% off the entire order. They said no, so for the 3rd time I asked them to cancel my order. I also asked for a free return label since they never cancelled the order when I asked and instead played a dirty trick by not getting back to me within the 24 hour window. They said no.
After 13 or more emails of going back and forth they basically told me to take a hike.
I have written 3 bad review in my life to include this one. I plan to spread this all over social media and my friends and family are joining in to give bad reviews. I told the company i planned to do this. I told them they are making a bad business deal by not allowing me to send the clothes back for free. They never answered many of my question, they just kept distracting me with this offer and that.
In the end they did cancel the part of the order that had not shipped yet. I told them several times in several emails that they were scammers. Not once did they attempt to defend themselves so clearly the company is a scam. I read this in several reviews. I know people are quick to say bad reviews when something goes wrong rather than writing reviews for something you like. That is not me. I write several 4-5 star reviews mostly, but not with this company. They got a 1 star from me and if i could have put no stars or a negative star, that is what they deserve.
Thank you for your feedback.
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
After my query, you agree to keep the order as it is after our negotiation. Once the order has been shipped, you emailed us to cancel the items again.We can only cancel the items which are not shipped yet. Hope for your understanding.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
This is a great online boutique! They have the most beautiful clothing line I've seen, good prices and excellent delivery times. Highly recommended for everyone and especially for those like me who like cool things like this.
Very original, different clothes, very good quality, good customer service, fast shipping, comfortable prices, delighted with this website.
Total joke. Everything I ordered looked nothing like the pictures. Disappointed in this entire experience. The one shirt I did like was delivered with a big hole in the back. Nothing but a waste of time and money. Not worth returning. I am just eating my loss as experience.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
It is the first time that I buy here and I have to say that everything is phenomenal, fast shipping, in perfect condition, the dress as it was lost in La foto, of good quality and good price, also say that I had a doubt and I was treated I immediately recommend it.
Very good online service, the clothes arrived super fast and the quality of the dress is great, I will buy again without a doubt!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us ([email protected]) to complete your return process.
We have cancelled and refunded the delayed item as per your request, the refund has been returned to you already.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!