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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Online boutique with clothes different from those found in department stores (although of course, a little cheaper). Communication via email when making a return has been excellent. Recommended!
I'm very happy. The website and easy to order clothes came quickly to my house. The price was good too. Would definitely buy from this online store again.
Marketing of this company is very enticing. But, buyer beware!
Sizes are not correct.
Materials are not as pictured.
Return policies and practices are onerous, at best, bordering on fraudulent.
This is my 2nd review, because they blackmailed me into accepting a 60% refund if I delete my negative review. So after a lot of negotiating back and forth and I still had no refund posed to my CC, I decide it was not worth the money, and I'd rather warn people of the scam of a company.
If you believe that the prices are too good to be true, you are correct. The images do not reflect the items that you receive. I purchased several pieces, including boots, for Christmas to give as gifts, and I will end up giving them to charity instead. The fabrics are stiff and itchy, the stitching and construction is sloppy, they use fake screened decoration and embroidery, and they come in smelling like a horse barn. One item was not even in the realm of being what was illustrated on their website.
If you want a refund/return you have to spend twice as much sending it back to China, which they do not pay for OR give them a positive review OR get a partial refund if you don't leave a negative review.
This place is a total scam! Beware!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I ordered several things from this company, its been several weeks and I still haven't received two of the items. But what I did get are the opposite of what is shown in the pictures. The materials used are cheap, the stitching is that of a ten year old, (probably is!) and the embroidery that is seen on the website, is nothing more than 3-d images screened onto FELT! To top it all off, to return anything you have to pay postage to CHINA! But they did offer me 15% of my cost so I can purchase more? Are they insane? Then I discovered that their good reviews are fake.
THIS IS A TOTAL SCAM!
The dresses here are of good quality, exactly, the colors correspond, the sizes are consistent. The only bad thing is not having more money to buy more =)
Great, I received an excellent treatment from you when I bought my new blouse on the internet, soon I will buy from you again, thank you very much for everything.
The online service here was lovely, the dress arrived quickly and safely. The clothes is as in the image on the boutique online, the measurements are perfect.
My new dress is elegant and unique. I ordered this sweater in white and was worried it would be too white, but wanted it to match the lace. Turns out, ivory is the perfect color for this sweater. I am very excited to wear it, I love the website and its clothes!
I bought a beautiful sweater for my daughter for her birthday and she loved it. Definitely if I will make another purchase from your website.
Being an office lady can be really boring, but brides like me can only take this as another fashion opportunity. I can buy and try on work clothes from this online boutique and I love their office look.
This online boutique appeals to me because its collection is trendy and order processing is very convenient. The pieces are great, very high quality and very comfortable. I feel so chic with this brand. Good stuff too.
None. I couldn't WAIT to get rid of the STINKY shoes! I returned them to the address they were shipped from, which was still $8.50. Altogether I lost $30 just from shipping alone. If I'd mailed them to China it would have cost another $10. They acted like they'd give me my $31.99 back, but at a cost of $27? The real refund is $5. Scam artists!
CHECK THE RETURN LOCATION!
If it says China, DON'T BUY!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Awful, cheap, cheesy CRAP! Pictures show totally different items. Buyer Beware and buyer pays expensive return shipping... on a very slow boat to China! Had I known it was from China I would not have purchased. Horrible polyester that as pictured, looks like a beautiful nubby sweater. NOT! Bait and switch pics. I'm sure they'll come with some cheap, cheesy excuse not to refund me. I don't want ANYTHING I bought, just gross. I have to wonder if the clothes aren't poisoned to boot. Just like the COVID19 they sent out into the world! Not to mention new scam calls on the number I had to leave. Rawr! I'm not going to waste my time taking pictures, I provided the bloody order ID.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Some the clothes are cute. Some run big some the colors are off. I bought several pieces of clothing and needed to return couple items. I emailed them for return authorization since 1 sweater had holes, 1 was way too big and 1 top was not color that was shown. They responded pretty quickly (within 24 hours) First they offered 15% off and responded to just give the authorization for return. They responded by first saying we'll give you 25% off and said to look at the bottom of that email for shipping address. To my surprise it was going back to CHINA. The cost of shipping is over what the what the clothing is worth of what I purchased for so it wasn't worth it since ALL return are the customers responsibility (FYI for 2-3 lbs the cost runs 65.00usd to 98.00 usd) Just be aware return are going CHINA. I took the 25% refund (this offer only applies to items that you wanted to return), which they refunded. I will NEVER buy from them.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I ordered 2 blouses and a pair of shoes. The shoes are so cheaply made with hard plastic on the bottom that will make me slip and the wrong size with no arch or padding in them. The blouses that I ordered are awful as well. They make it very hard to send this junk back to them and they know people most likely won't send it back because they only give you a short time to send it back and you have to pay for the shipping again and have to get approved from the website to see if you can send it back. I made the mistake of ordering from them but I will never order from them again and I told my daughter and friends not to as well.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
This online boutique gives you a shot for your money! The clothes are so good, at a very good price. They are put on sale very generously and the delivery is super fast.
The dress and blouses that you hear in this online boutique improve day by day, the designs look more elegant. The collection expands color availability with even better inventory to match.
I was surprised to be able to buy affordable casual style clothes here on this website. They are not just dresses and blouses. It's great.
Personally, it is difficult for me to shop at a physical store and find items that fit my body type and style, but this website has it all to my liking. I love their fashion sense and great low prices, but check the size chart before ordering.
Some companies on the Internet vary the product or do not ship it. But this online boutique quickly solves problems, apart from the fact that all their clothes are great, especially the dresses... I love them all!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!