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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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The staff at this online boutique was very helpful and patient with me and helped me find the perfect formal dress. They also gave suggestions on the style of my dress.
I had some confusion with my order, but customer service was friendly, fast, and a comfortable process. Shipping was also surprisingly fast. I'm a high-quality snob so I hate shopping online because you never know what you're going to get. However, my dress did not disappoint. I recommend this online boutique to anyone.
I appreciate the time and love that they put into creating my boots. They are efficient and use their creative ingenuity to carefully select designs and sizes.
The customer service girls are amazing on this website, they are very helpful and understanding, they have been fabulous. The best customer service I have ever experienced on the internet! Thank you girls! :)
I bought a dress on this website, when I found out there was no stock, this page suggested similar dresses that I might like. Fantastic service, the payment option is great too, and it definitely makes it more likely to buy as I don't have to pay anything until I'm sure I love the item.
After 2 months, i finally got my clothes because they came from China which was never made known to me. The clothes WERE NOT AMERICAN SIZES so they are way too small. To return them which is an option, takes months as well and i have to pay for the return costs. NEVER buy anything from them.
I ordered 4 weeks ago a pair of socks and a blouse for my wife. Socks came 3 weeks later - wrong socks - see picture (I ordered really fun bright colored and they sent BROWN - they say I can get 10% credit. I said cancel blouse (not shipped - yea they printed the shipping label 12/15/2020 when they took my money BUT - that is a gimmick - product NOT SHIPPED. They they say they can not stop shipment or refund.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I buy this werbsite a couple of shirts that were very comfortable, I bought black. They fit really well and look so professional while being casual. They go with everything, I also bought a couple of dresses and they fit me well too
The online support service is very friendly and I am very happy shopping here. One of my orders arrived after 13 days, the other arrived in less than 10 days, but it says 15-25 business days, so I was warned.
When I received my orders on this website, I was so happy when I looked at my things, the denim shirt looks nice and comfortable, good size, good quality. Delighted with this website!
I bought a pair of sports pants from this website, the material is fabulous and it adheres perfectly to your body. The glittery one is very classy and shiny, as seen in the ad photos. Can't wait to wear it to the gym!
When my jackets and sweaters ordered on this website arrived, I took the things out of the package and tried them on, and was amazed, the quality is good and they are so cozy!
If this is about the shirt that was NOT WHAT I ORDERED; it came VERY LATE to my friend and wasn't even the shirt I had ordered! PayPal is great and refunded my money.
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Sorry for the inconvenience caused, sometimes payment failure may be caused by network problems or the risk prevention mechanism of your card issuer, we recommend you to try multiple times.
If you encounter difficulties in payment, or cannot complete the payment, you can try to change to another card, or pay with the PayPal balance. (The card is just used PayPal as a guest to send the payment to us. PayPal is the intermediary to transfer the payment from credit card or debit card to our PayPal account.)
Any problems, you can contact our customer service [email protected] for help. You can also chat with us online.
We`ll keep improving our products, delivery and service.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Zolucky is a total scam operation. What you get will not be what you think you were getting, but a cheap, trashy facsimile. No free returns; you will have to pay for shipping all the way back to China, and if you choose to return the item, you will likely spend more on that than you did on your purchase.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Their shipping is the fastest and they have excellent customer service. Usually I just write an email and it is very nice and easy. I am very happy that it is so fail, it means that I can buy a lot more!:-)
I never had a problem and the clothes are always so cute and very affordable. I can understand why many of the other reviewers are upset about the returns because I was a bit discouraged at first when I read that, but I decided to take a chance and don't regret it once! You just have to decide if it is suitable for you before buying :)
The best online shopping website loves to shop here, because it offers everything from clothes to cute accessories. Then I can buy my beauty products and clothes at once. They provide a discount almost always. It is such an affordable price.
I order ordered two hats on November 30, I'm still waiting for my merchandise. When I inquire they continually say it's in transit and service is slow because of COVID. I don't think so! This is not a reputable company, and any favorable reviews are being written by their employees. This is a fake company with no product, scamming people all the time. USPS has confirmed they provided a fictitious tracking number. Stay away from them!
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2021-01-21, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Ordered orange and received pink & Blue. Runs very large. I wear a small and this is a medium +. Slow delivery - 25 days. Quality just ok
Easy shopping. Easy to change selection if needed.
Easy shopping. Easy to change selection if needed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!