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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Product
April 6, 2021
Updated review

I have not tried the shirts on yet. By mistake, I ordered two of the same shirt I am not sure of the return policy.

Date of experience: April 6, 2021

I will reserve a comment after receipt of products ordered.
March 12, 2021
Previous review

I will reserve comment until after receipt of merchandise.

Date of experience: March 12, 2021
California
1 review
0 helpful votes
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Size was wrong
April 6, 2021
Updated review

Too large in the shoulder and the bust area. It seemed more proportioned for a man than a woman.

Date of experience: April 6, 2021

Cute and different items
March 11, 2021
Previous review

It was good

Date of experience: March 11, 2021
Minnesota
1 review
0 helpful votes
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Fast and easy
April 6, 2021
Updated review

Ordering was very good. However, I have not recieved my package yet and I am not sure when it is comming. I have not recieved anything from Zolucky to even say that they are working on my order. They have taken the money out of my account for the purchase.

Date of experience: April 6, 2021

Fast and easy
March 19, 2021
Previous review

Very nice

Date of experience: March 19, 2021
Colorado
2 reviews
0 helpful votes
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Great deal
April 6, 2021
Updated review

Easy and fast ordering great product, fits well and very simple to order

Date of experience: April 5, 2021

Great deal
March 1, 2021
Previous review

Easy and fast ordering

Date of experience: March 1, 2021
New York
1 review
0 helpful votes
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Everything described in add is false
May 5, 2021

I purchased these two dress from you under the supposition they were linen.
In fact these two dresses are a polyester knit.
Coupled with another fact, that being, the colors shown are lovely & subdue. What I received was very bright with pinks being day glow pink on one & yellow with orange the same quality.
Your description was untrue insofar as fabric content & your photograph were just as untrue.
For goodness sake! This is your business & you don't even know what crap you are selling. I will be writing a scathing review regarding your product & misconceptions. It is unconscionable that you have been permitted to lie so blatantly & get away with it. Shame on you.
DCJ

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment.
We will forward your feedback to our department to solve out your issue asap.
We will keep improving our products and services in the further.

GB
1 review
1 helpful vote
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I had the best internet shopping experience. I'm usually hesitant when it comes to buying things online from abroad, but after reading a ton of reviews, I finally decided to take a chance and ended up buying two dresses from this company. Shipping may take a while, but they clearly state that it may take some time to complete the process of shipping your mail order, although surprisingly my order arrived much earlier than expected. And when I received my package, all the clothes were exactly as advertised, they fit perfectly and are made with high quality materials. I am so glad I decided to use this online store!

Date of experience: April 5, 2021
Canada
1 review
0 helpful votes
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Love the colors
May 5, 2021
Updated review

The items arrived quickly, love the daisy flowered cotton T shirt. The 3 quarter sleeved items were of a polyester not a cotton and would have preferred a cotton. The colors were beautiful as are the patterns, I rehomed the polyester items. Will make sure to read the description of the material before I order again

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience. Any feedback from you will help improve our service. We will transfer the question to the related department and will try our best to offer better customer shopping experience.


Love the colors
April 5, 2021
Previous review

Looking forward to receiving these, they look comfy and love the colors.

Date of experience: April 5, 2021
GB
1 review
0 helpful votes
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Shipping was fast and efficient, clothes as advertised (and at a very interesting discounted price). Great online experience.

Date of experience: April 5, 2021
Missouri
2 reviews
0 helpful votes
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Pages
April 5, 2021
Updated review

I wish that when you placed something in the cart, the page would go back to the page you were on and the exact place.

Date of experience: April 4, 2021

Pages
February 26, 2021
Previous review

I wish that when you placed something in the cart, the page would go back to the page you were on and the exact place.

Date of experience: February 25, 2021
Missouri
2 reviews
0 helpful votes
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Pretty Top, A Little Large
April 5, 2021
Updated review

Bought a top for my wife. Purchase easy. The top ran large.

Date of experience: April 4, 2021

Easy To Shop/Purchase
March 3, 2021
Previous review

Found a beautiful top for my wife! The size chart was very helpful, and I completed my purchase with ease. We'll be back...

Date of experience: March 2, 2021
Virginia
1 review
0 helpful votes
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They have taken my money and haven't received anything back at All. VERY DISAPPOINTING PLEASE get back to me. Thanks

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.

Washington
1 review
3 helpful votes
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Zolucky refunded my money thanks to Sitejabber. Be careful or ordering final sale items on your first order or you may be disppointed.

Photo of Sweater that I ordered
Printed on shirt that arrived instead of the sweater.
Coat that I received not matching the item photo that I ordered,
Long coat with generous faux fur that I ordered.
+4
Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.

Michigan
1 review
0 helpful votes
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Easy Shopping
April 4, 2021
Updated review

It was very easy to find what I was looking for on your web site

Date of experience: April 4, 2021

Easy Shopping
March 11, 2021
Previous review

It was very easy to find what I was looking for on your web site

Date of experience: March 11, 2021
Washington
1 review
0 helpful votes
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The top of my sparkly dress is AMAZING, I love it. The dress is actually quite thick and made of good material, however it needs ironing at first, jajaja

Date of experience: April 4, 2021
GB
1 review
0 helpful votes
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I love this website, it is ideal for buying clothes. Great page to find what you want to be on trend. Orders arrive without problems.

Date of experience: April 4, 2021
Ohio
2 reviews
0 helpful votes
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Cool unique items
April 3, 2021
Updated review

Not happy with so-called coupons but wanted the one item I purchased

Date of experience: April 3, 2021

Quick checkout
March 15, 2021
Previous review

Not happy with so-called coupons but wanted the one item I purchased

Date of experience: March 15, 2021
Oregon
2 reviews
0 helpful votes
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Quality
May 3, 2021
Updated review

I must send both products back. They faguely resemble the picture and neither fit. The quality is the poorest. I shall never order from zolily again.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services and products in the further.


Shippingt
April 11, 2021
Previous review

S/b free or less

Date of experience: March 12, 2021
Georgia
2 reviews
0 helpful votes
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WOW
April 3, 2021
Updated review

Easy to order. Product arrived as described. I am a first time shopper at this site and am very pleased.

Date of experience: April 3, 2021

WOW
March 5, 2021
Previous review

Great

Date of experience: March 4, 2021
Texas
1 review
0 helpful votes
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This website is perfect! The service is absolutely wonderful, they have understood what I like. I got a really beautiful dress that I fell in love with right away. I can't wait until the day I put it on! Thank you very much for all the attention and the excellent work!

Date of experience: April 3, 2021
Tennessee
1 review
0 helpful votes
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It was easy to shop and hopefully the sizes I picked will actually fit. Also, there is not any place that states when I might or will be receiving my merchandise. I understand, from my paperwork, that the return is NOT free.
I had a difficult time finding an approximate delivery date. I must admit though, I received my ordedred items in 2 weeks.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2021

It was easy to shop and hopefully the sizes I picked will actually fit. I used the sizing guide you suggested for each product (tops). Also, there is not any place that states when I might or will be receiving my merchandise and if they don't fit is the return free.

Date of experience: March 15, 2021