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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Very clear customer service help, they answered all questions by email quickly and made sure you understood. My order took a while, but it arrived at my house.
Always great service from this website. The jacket I ordered arrived on time and fit my body perfectly.
Bought two what they call sweatshirts however are more like shirts. The quality was poor and the material was also very low grade. Glad it was inexpensive because I threw both items out. No sense returning as there was nothing Id exchange them for and getting a refund seems like a major hassle.
Buy a pair of dresses online here. The materials are of high quality, unique design that was in line with my style and true to the size, as well as the size chart.
I love this online boutique, it is so easy to navigate. Shipping times are unreal. I got my blouse a few days after ordering, a fantastic website. Keep it up girls, I appreciate it.
Nothing fit, smalls were XL and the material was scratchy and felt like wearing an umbrella
I looked at many different types of boots from many different online stores and websites. The quality of the boots in this store was instantly apparent when I saw it. Shopping with this website is a very satisfying experience for me. And my boots are absolutely beautiful!
Nice site, easy to use, good pictures of products.
I received my coat very quickly. It is well made and looks elegant, the fit is excellent. Thank you.
So far, Zolucky did not do anything to solve my problem. They contacted me saying they would reimburse me but only after I deleted my review. This is not how things are done! It's clear that they had no intention of reimbursing anything.
Besides the poor quality of their products, they are not reliable.
I am giving one star because I can't give less. On the website, the shirts seem so beautiful: dressing well, beautiful stamps and the description of the product I bought said 100% cotton. However, I was extremely disappointed because I bought two shirts for myself and one as a gift for a friend but there is no way I am wearing or giving anything as a gift. The fabric is a very cheap synthetic material and the stamps, really? They are very pathetically horrible stamped. I mean you could wear them to stay at home if they were comfy, which they are not, but wearing such horrible products, no way!
Sorry to let you down.
I will forward your feedback to our relative dept as well to improve the products and service.
The perfect online deal, and the clothes in general well; The jacket I bought was exactly as I expected from the photos, from the page, this boutique is quite good.
I ordered some shirts for a friend's bachelorette party at this online boutique and everything turned out great. Great quality and service. The printing and embroidery that look amazing.
So far love the products you are showing. Hoping that they are as beautiful as shown
So far love the products you are showing. Hoping that they are as beautiful as shown
Thanks for your comment.
Shipping cos depends on the destination and item quantity. You could check the shipping cost when you pay. But we have more discount on our website, you could use it when you pay.
Total time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-20 Business Days. You could check the shipping time on our website page.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.
I emailed a few times with no resolve. Every time I inquire they give me the same tracking #'s that has not updated since March 30th. I placed an almost $200.00 order with them.
Starting to think this is a scam! I asked at what point are my packages considered lost in transit and give me a refund? They will not refund me while the packages are in transit... what if they never show up as it has been almost 4 weeks. They offered me a $5.00 coupon as being a valued customer, seriously? Like I would ever order from them again!
Thanks for your comment.
All the parcels were shipped. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
It is always a pleasure to shop at this online boutique, the dresses are so beautiful. Beautiful clothes, fast service, easy to navigate website. Thank you.
Beautiful dress, good price The dress I bought is beige with black, it is a perfect match with my shoes. Fast delivery and quality product. Very happy with this online purchase!
I ordered online here a top for my daughter that was too small, however, as the top was sold out, they offered me another top with another design, my daughter was absolutely delighted! Great quality of clothing and excellent customer service, thank you very much.
I bought several items. The order took weeks to arrive. The clothing items were not what I ordered. The shirt is the WORST fabric ever. I wouldn't dream of wearing it. Then... trying to return the item? You have to mail it to Guangzhou, China at your own cost. They offer 15% cash refund instead... I said give me the refund and I'll remove the review. They said for me to remove my review first and they will give me 30% back. I told them they are untrustworthy and I would not remove it first. I said I will chalk the purchase up as a loss and continue writing bad reviews every chance I get. What a waste. The fabric is awful. Pictures are not what they send. DO NOT FALL FOR THE PRICES! YOU WILL NOT GET WHAT YOU ORDER!
Thanks for your comment.
We will forward your feedback to our department to solve out your issue asap.
We will keep improving our products and services in the further.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Sorry that the item(s) doesn't meet your expectation. Any feedback from you will help improve our service. We will transfer the question to the related department and will try our best to offer better customer shopping experience.