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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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California
1 review
1 helpful vote
Follow Shakira M.
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Very clear customer service help, they answered all questions by email quickly and made sure you understood. My order took a while, but it arrived at my house.

Date of experience: April 11, 2021
California
1 review
0 helpful votes
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Perfect website
May 11, 2021

Always great service from this website. The jacket I ordered arrived on time and fit my body perfectly.

Date of experience: April 11, 2021
Massachusetts
2 reviews
3 helpful votes
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Bought two what they call sweatshirts however are more like shirts. The quality was poor and the material was also very low grade. Glad it was inexpensive because I threw both items out. No sense returning as there was nothing Id exchange them for and getting a refund seems like a major hassle.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2021
Jules R. — Zolucky Rep
over a year old

Sorry that the item(s) doesn't meet your expectation. Any feedback from you will help improve our service. We will transfer the question to the related department and will try our best to offer better customer shopping experience.

California
1 review
0 helpful votes
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Buy a pair of dresses online here. The materials are of high quality, unique design that was in line with my style and true to the size, as well as the size chart.

Date of experience: April 10, 2021
GB
1 review
0 helpful votes
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I love this online boutique, it is so easy to navigate. Shipping times are unreal. I got my blouse a few days after ordering, a fantastic website. Keep it up girls, I appreciate it.

Date of experience: April 10, 2021
Ohio
1 review
0 helpful votes
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Poor quality
April 10, 2021
Updated review

Nothing fit, smalls were XL and the material was scratchy and felt like wearing an umbrella

Date of experience: April 10, 2021

Easy
March 15, 2021
Previous review

Hope it fits

Date of experience: March 14, 2021
California
1 review
0 helpful votes
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I looked at many different types of boots from many different online stores and websites. The quality of the boots in this store was instantly apparent when I saw it. Shopping with this website is a very satisfying experience for me. And my boots are absolutely beautiful!

Date of experience: April 9, 2021
California
1 review
0 helpful votes
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Happy shopper
April 9, 2021
Updated review

Nice site, easy to use, good pictures of products.

Date of experience: April 9, 2021

Happy shopper
December 31, 2020
Previous review

Nice site, easy to use, good pictures of products.

Date of experience: December 31, 2020
GB
1 review
0 helpful votes
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I received my coat very quickly. It is well made and looks elegant, the fit is excellent. Thank you.

Date of experience: April 9, 2021
Wisconsin
2 reviews
0 helpful votes
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So far, Zolucky did not do anything to solve my problem. They contacted me saying they would reimburse me but only after I deleted my review. This is not how things are done! It's clear that they had no intention of reimbursing anything.

Besides the poor quality of their products, they are not reliable.

I am giving one star because I can't give less. On the website, the shirts seem so beautiful: dressing well, beautiful stamps and the description of the product I bought said 100% cotton. However, I was extremely disappointed because I bought two shirts for myself and one as a gift for a friend but there is no way I am wearing or giving anything as a gift. The fabric is a very cheap synthetic material and the stamps, really? They are very pathetically horrible stamped. I mean you could wear them to stay at home if they were comfy, which they are not, but wearing such horrible products, no way!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 8, 2021
Jules R. — Zolucky Rep
over a year old

Sorry to let you down.

I will forward your feedback to our relative dept as well to improve the products and service.

Arizona
1 review
0 helpful votes
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The perfect online deal, and the clothes in general well; The jacket I bought was exactly as I expected from the photos, from the page, this boutique is quite good.

Date of experience: April 8, 2021
GB
1 review
0 helpful votes
Follow Carrene N.
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I ordered some shirts for a friend's bachelorette party at this online boutique and everything turned out great. Great quality and service. The printing and embroidery that look amazing.

Date of experience: April 8, 2021
Massachusetts
2 reviews
0 helpful votes
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Gorgeous prints
April 7, 2021
Updated review

So far love the products you are showing. Hoping that they are as beautiful as shown

Date of experience: April 7, 2021

Gorgeous prints
March 18, 2021
Previous review

So far love the products you are showing. Hoping that they are as beautiful as shown

Date of experience: March 18, 2021
GB
1 review
1 helpful vote
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The best dress I have ever owned. Perfect fit, great color, super trendy and looks like the website image. I will definitely order from this quality online boutique again.

Date of experience: April 7, 2021
California
1 review
0 helpful votes
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Average
May 7, 2021
Updated review

Shipping is expensive and it took forever to receive the items.

Date of experience: April 7, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment.
Shipping cos depends on the destination and item quantity. You could check the shipping cost when you pay. But we have more discount on our website, you could use it when you pay.
Total time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-20 Business Days. You could check the shipping time on our website page.

Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.


Average ease of purchasing.
April 4, 2021
Previous review

Average but shipping seems too expensive.

Date of experience: March 5, 2021
Pennsylvania
1 review
0 helpful votes
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I emailed a few times with no resolve. Every time I inquire they give me the same tracking #'s that has not updated since March 30th. I placed an almost $200.00 order with them.

Starting to think this is a scam! I asked at what point are my packages considered lost in transit and give me a refund? They will not refund me while the packages are in transit... what if they never show up as it has been almost 4 weeks. They offered me a $5.00 coupon as being a valued customer, seriously? Like I would ever order from them again!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment.
All the parcels were shipped. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

GB
1 review
0 helpful votes
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It is always a pleasure to shop at this online boutique, the dresses are so beautiful. Beautiful clothes, fast service, easy to navigate website. Thank you.

Date of experience: April 7, 2021
GB
1 review
0 helpful votes
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Beautiful dress, good price The dress I bought is beige with black, it is a perfect match with my shoes. Fast delivery and quality product. Very happy with this online purchase!

Date of experience: April 6, 2021
GB
1 review
0 helpful votes
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I ordered online here a top for my daughter that was too small, however, as the top was sold out, they offered me another top with another design, my daughter was absolutely delighted! Great quality of clothing and excellent customer service, thank you very much.

Date of experience: April 6, 2021
Michigan
1 review
3 helpful votes
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I bought several items. The order took weeks to arrive. The clothing items were not what I ordered. The shirt is the WORST fabric ever. I wouldn't dream of wearing it. Then... trying to return the item? You have to mail it to Guangzhou, China at your own cost. They offer 15% cash refund instead... I said give me the refund and I'll remove the review. They said for me to remove my review first and they will give me 30% back. I told them they are untrustworthy and I would not remove it first. I said I will chalk the purchase up as a loss and continue writing bad reviews every chance I get. What a waste. The fabric is awful. Pictures are not what they send. DO NOT FALL FOR THE PRICES! YOU WILL NOT GET WHAT YOU ORDER!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 6, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment.
We will forward your feedback to our department to solve out your issue asap.
We will keep improving our products and services in the further.