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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Charles A.
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I had to enter my credit card info several times. In this day and age, that makes me nervous.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 21, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

You can email us the screenshot so that we can check and handle the issue.

We`ll keep improving our services. Any problems, you can email [email protected] or chat with us for further help.


The shopping was enjoyable, but checkout was stressful.
May 20, 2021
Previous review

I had to enter my credit card info several times. In this day and age, that makes me nervous.

Date of experience: April 20, 2021
Kentucky
2 reviews
0 helpful votes
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Easy and Convenient!
April 21, 2021
Updated review

This was my first time shopping with this vendor and I must say it was very easy to navigate thru the screens, to put items in my cart, to add colors and sizes. I have ordered from a lot of vendors and sometimes ordering shoes can be difficult but this was very easy! Thank you. Linda Brown

Date of experience: April 20, 2021

Easy and Convenient!
March 8, 2021
Previous review

This was my first time shopping with this vendor and I must say it was very easy to navigate thru the screens, to put items in my cart, to add colors and sizes. I have ordered from a lot of vendors and sometimes ordering shoes can be difficult but this was very easy! Thank you. Linda Brown

Date of experience: March 8, 2021
New York
2 reviews
0 helpful votes
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The fabrics described as Linen were Polyester or Cotton. No linen. The blouses were flimsy and poor fitting. The blue jeans were poor quality, poor fitting, nothing like that pictured. The shoes are the best value, but again poorly made and not sized well. Very disappointed. And to return you pay shipping to China. Buyer Beware! This company should be prevented from doing business in this fashion.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 20, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. We have sent the item as described. And you could check the return policy on our website page. Kindly note that according to our policy, customers will have to pay for the return shipping fees.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
Any problems, you can email [email protected] or chat with us for further help.

California
1 review
0 helpful votes
Follow Stefanie D.
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Stay away from this website!
May 20, 2021

Zolucky is a horrific place Do Not be fooled by the lower prices... The clothes are sub-standard, they do not look like the pictures, and I received a pair of shoes both left feet. They are located in China and if you want to return anything you have to pay the shipping and customs fees and they not only notify you of this when you ask to return the item but offer to save you the trouble by giving you %15 of the price you paid for the item to be spent on their site. When I asked them what they would do about the shoes because what they did was crooked since the shoes were unwearable, they sent me an email asking for pictures of the shoes... which I sent post haste and they refused the pictures stating that they could not receive an email that large. It was two separate emails one with two pics and the second only one pic. DO NOT SHOP THIS SITE!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 20, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. Sorry to hear that the product does not meet your expectations.
We did sent the item as described.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

GB
1 review
0 helpful votes
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I love this online clothing store, everything I have bought is always quality, and they also have excellent customer service.

Date of experience: April 20, 2021
Oregon
1 review
0 helpful votes
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This is the first review I have written for anything, ever! I am usually fairly tolerant of minor mishaps, but in this case I was disappointed in quite a few ways and want to warn others. When I look at my credit card statement, the line item was paid to a company called 'ChicV UK Limited' which upon further investigation seems to be linked to other poor quality clothing scams under various brands.
FYI, I bought the 'Casual Printed Outerwear' and the 'Vintage Printed Longsleeve Outerwear' back in February and gave away the clothes immediately after trying them on, as they were so awful, so sorry - no pics.
Here are the details.
1. Poor fitting. Despite my careful efforts to use the zolucky sizing charts, the clothing was way too big.
2. Horribly poor quality and terribly cut material. I have never felt anything so flimsy and which 'hangs' so poorly.
3. Return policy was ridiculous. I would have had to pay for the shipping back to China. It's as if 'ZoLucky/ChicV' whoever they are, know that there would be too many returns unless they made it really hard to do so!
I am baffled about how the other reviews are so high. Maybe the clue was in the price. I guess you get what you pay for. In this case... NOT a bargain, just terrible product.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 19, 2021
Jules R. Zolucky Rep
over a year old

Sorry that you are not satisfied with the item(s).

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

For the items you are not satisfied with. You can contact us for better solution.

Any problems, you can email [email protected] or chat with us for further help.

GB
1 review
0 helpful votes
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I received an email that the shorts from this website were already available. As soon as I saw the email I jumped on the website and bought a pair. They are my favorite shorts for training. The 7/8 length was my favorite before I bought them. The website is easy to navigate, the sizes are the same on all the roaps and my favorite part is that the skirts and shorts have pockets.

Date of experience: April 19, 2021
Illinois
1 review
0 helpful votes
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Customer service
May 19, 2021

There is no customer service. I made repeated requests for a return address and return authorization. I never received a reply.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 19, 2021
Jules R. Zolucky Rep
over a year old

Per checking, we replied every email you sent. Pls double check your email.

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

For the items you are not satisfied with. You can contact us for better solution.

Any problems, you can email [email protected] or chat with us for further help.

Florida
2 reviews
0 helpful votes
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First Time Shopper
April 19, 2021
Updated review

It was pretty smooth, I was unable to put my VIP15 discount on my order so that was disappointing. Hopefully;; y I cam still get it.

Date of experience: April 19, 2021

First Time Shopper
May 19, 2021
Previous review

It was pretty smooth, I was unable to put my VIP15 discount on my order so that was disappointing. Hopefully;; y I cam still get it.

Date of experience: April 18, 2021
Illinois
1 review
0 helpful votes
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Very easy! 1st timer! Lol
April 19, 2021
Updated review

So very easy for me to use! My first time!
Thank you!

Date of experience: April 19, 2021

Very easy! 1st timer! Lol
February 26, 2021
Previous review

So very easy for me to use! My first time!
Thank you!

Date of experience: February 26, 2021
Japan
1 review
0 helpful votes
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Good experience.
May 18, 2021

Fast, courteous and thoughtful delivery. Online boutique wanting to provide a positive customer experience and offer beautiful clothes

Date of experience: April 18, 2021
Texas
1 review
0 helpful votes
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Fashionable, modern clothes.
April 18, 2021
Updated review

This is my first time to shop here, and I saw the clothes, things I want.

Date of experience: April 18, 2021

Fashionable, modern clothes.
March 17, 2021
Previous review

This is my first time to shop here, and I saw the clothes, things I want.

Date of experience: March 17, 2021
Maine
2 reviews
0 helpful votes
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Very good
April 18, 2021
Updated review

It was actually pretty easy compared to some of the sites I have ordered from. Thank You

Date of experience: April 18, 2021

Easy
March 14, 2021
Previous review

It was actually pretty easy compared to some of the sites I have ordered from. Thank You

Date of experience: March 14, 2021
California
1 review
0 helpful votes
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15% Coupon disappeared
May 18, 2021
Updated review

My first attempt at ordering from your site and the15% coupon disappeared from email just as fast as it arrived(?) I searched for another coupon and did find one so will try clothing, apprehensive about sizing but hopeful.

Date of experience: April 17, 2021

15% Coupon disappeared
May 8, 2021
Previous review

My first attempt at ordering from your site and the15% coupon disappeared from email just as fast as it arrived(?) I searched for another coupon and did find one so will try clothing, apprehensive about sizing but hopeful.

Date of experience: April 8, 2021
Indiana
1 review
0 helpful votes
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I had to wait so long to get purchase. Also, I was so disappointed that the items were so much smaller than the extra large I order all the time.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your information. Any feedback from you will help improve our service. We will try our best to offer better customer shopping experience.

Every item has its own size. You could check the size according to the size chart.

Do you want to return? If so, pls email [email protected] and we will help you for return.

Any problems, you can email [email protected] or chat with us for further help.


Sleeve length confusion
April 11, 2021
Previous review

You list the tops I bought with long sleeves, but the picture shows 3/4 sleeve length.

Date of experience: March 12, 2021
GB
1 review
0 helpful votes
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I couldn't believe how quickly I received my beautiful sweater. They informed me of the status of the shipment every step of the way. And my sweater is so beautiful, with lovely designs, and so warm and soft that I just want to wrap it up and hug it all the time! Thank you for a high-quality product and excellent service on the internet!

Date of experience: April 17, 2021
Arizona
1 review
0 helpful votes
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BUYER BEWARE!
May 17, 2021

This is the worse crap clothing I've ever seen. They are taking pictures of legitimate site's items and then shipping materials with the photo look alike printed on them. Customer service stated I had to ship the items back to their company in CHINA at my cost and they would refund me the difference! I stated I would donate the items rather than incur more cost than they were worth! They offered me 15% back since I was unsatisfied with product!. I had to give them 1 star just to post this. No better than SCAMMERS. Cost me $161.00 to learn a lesson not to trust what you see in a photo v. s. what you really get.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. We did send the correct item.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

California
1 review
0 helpful votes
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Good email contact regarding my questions about my order, the pants is as shown on the website, I would recommend it to anyone.

Date of experience: April 16, 2021
Greece
1 review
0 helpful votes
Follow OLYMPIA S.
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I was very excited to buy their clothes, but when it all arrived NOTHING was as depicted. Ι received this cheap-looking, not even close to the photo on the store clothes. This company doesn't deliver what it posts on its site.
Please don't lose your money this company is totally scam.
Look what I thought I was buying and look what I received.
I threw it in the trash.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.We did send the correct item.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

GB
1 review
0 helpful votes
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I love this online boutique. I have shopped twice this month and have loved it each time, my new dress is even better than the photo on the website, very reasonable prices and excellent service, I chose a fantastic way to buy clothes. I recommend Lilicloth with all my heart.

Date of experience: April 15, 2021