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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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New York
1 review
0 helpful votes
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Gift for wife
July 3, 2021
Updated review

Would of liked more details on the dress. Wanted to know if the white borders on the dress were part of the dress

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2021
Jules R. Zolucky Rep
over a year old

Sorry. This product does not include the white inner cloth.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

When you encounter problems when placing an order, please feel free to contact us. Any problems, you can email [email protected] for further help. You can also chat with us online.


Gift for wife
May 4, 2021
Previous review

Would of liked more details on the dress. Wanted to know if the white borders on the dress were part of the dress

Date of experience: May 4, 2021
GB
1 review
0 helpful votes
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This was my first purchase on this website and I am very happy with the product and the speed of delivery. I have already placed another order!

Date of experience: June 3, 2021
New Jersey
1 review
0 helpful votes
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Bought a pair of shoes... when they arrived they did not match up color and pattern wise... cheap and they smell like gasoline. They claim you can return within there policy... which is such a joke... Don't order from Zolucky as this company it a cheap nasty company! Run Run Run!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.

North Carolina
1 review
0 helpful votes
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Love my clothes & easy shopping!
June 3, 2021
Updated review

Very easy and easy checkout also. My only problem was the size of the items. Made in China obviously means smaller sizes. Nothing fit, but I'll give them to my grand daughter.

Date of experience: June 3, 2021

Love your clothes & easy shopping!
May 4, 2021
Previous review

Very easy and easy checkout also.

Date of experience: May 3, 2021
Colorado
1 review
0 helpful votes
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Viewing
June 3, 2021
Updated review

Difficult to view at times as there are so many and difficult to see more than one at a time to compare.

Date of experience: June 2, 2021

Viewing
May 1, 2021
Previous review

Difficult to view at times as there are so many and difficult to see more than one at a time to compare.

Date of experience: April 30, 2021
California
1 review
0 helpful votes
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The clothes great, but ads and coupon kept coming back even if I accepted the and ad would show up 3 or 4 more times.

Date of experience: June 2, 2021

The clothes great, but ads and coupon kept coming back even if I accepted the and ad would show up 3 or 4 more times.

Date of experience: May 3, 2021
North Carolina
2 reviews
0 helpful votes
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Easy ordering and beautiful choices. I just wish the items had fit. Returning all clothing items that I ordered.

Date of experience: June 2, 2021

Great prices
May 2, 2021
Previous review

Easy ordering and beautiful choices.

Date of experience: May 2, 2021
Florida
2 reviews
0 helpful votes
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Website is easy to navigate
July 2, 2021
Updated review

Appreciate that the ordering process was smooth and easy to complete with my selected items

Date of experience: June 2, 2021

Website is easy to navigate
May 3, 2021
Previous review

Appreciate that the ordering process was smooth and easy to complete with my selected items

Date of experience: May 3, 2021
California
3 reviews
0 helpful votes
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My Experience
July 2, 2021
Updated review

This is my first purchase. I've been looking at this item for some time, but I was disappointed with the fabric quality of the garment.

Date of experience: June 2, 2021

My Experience
May 3, 2021
Previous review

This is my first purchase. I've been looking at this item for some time.

Date of experience: May 3, 2021
California
3 reviews
6 helpful votes
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Fabrics are Not Pleasing to the Touch
July 2, 2021
Updated review

I ordered a map blouse. The sizing is a bit small, but it will work. The fabric is not pleasing to the touch.
I ordered pants that are made of a horrible synthetic that feels terrible to the touch.

Date of experience: June 2, 2021

Requires sifting through different styles
May 3, 2021
Previous review

I find that only about 10-% of what the sire offers matches my style, but these items are priced reasonably and are often unique, so the hunt can pay off.

Date of experience: May 3, 2021
California
1 review
0 helpful votes
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Very easy to navigate online clothing store. Very helpful and friendly customer service staff, went the extra mile to help. It made me feel valued as a customer, I really appreciate it. Fast delivery.

Date of experience: June 2, 2021
Pennsylvania
1 review
0 helpful votes
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Online Shopping
June 1, 2021
Updated review

Your site is very easy to order from Iwill order from here againI like the products but it takes too long to receive them

Date of experience: June 1, 2021

Online Shopping
May 2, 2021
Previous review

Your site is very easy to order from Iwill order from here again

Date of experience: May 2, 2021
Florida
1 review
0 helpful votes
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Need a more specific search
July 1, 2021
Updated review

For example it would be faster for my search if I could write in linen or linen blend when searching for pants, dresses or tops

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

If you run into any issues, please do not hesitate to contact us at [email protected]


Need a more specific search
May 2, 2021
Previous review

For example it would be faster for my search if I could write in linen or linen blend when searching for pants, dresses or tops

Date of experience: May 2, 2021
California
1 review
18 helpful votes
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Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.

Date of experience: June 1, 2021
Pennsylvania
2 reviews
0 helpful votes
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The worst!
July 1, 2021
Updated review

It took months to receive the order, not acceptable. AND, YOUR SIZING IS NOT RIGHT. I wear a 1X but ordered a 2X to be safe. It still doesn't fit. I will not order from you again.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2021
Jules R. Zolucky Rep
over a year old

Sorry that you are not satisfied with the item(s).

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.


Difficult to see bar to place order
May 28, 2021
Previous review

The yellow colored bars to click on cannot be read and should be replaced so customer can read them. You lost an order last week because i could not find the bar to place my order.

Date of experience: April 28, 2021
Texas
2 reviews
0 helpful votes
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Poor
July 1, 2021

I spent $150 to buy clothes... size, fabric quality, color... nothing is accurate or even close to what they show on the website. I order small and medium and they fit my mom who is about 224 lbs... the material says 100% cotton and when it arrived its, Return is nearly impossible because you have to ship it to China at our own expense. No matter how affordable their clothes look but it still waste of money because i will never be able to wear them.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2021
Jules R. Zolucky Rep
over a year old

Sorry to let you down.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

If you run into any issues, please do not hesitate to contact us at [email protected]

Arkansas
1 review
1 helpful vote
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Giving you a second chance
July 1, 2021
Updated review

Shortly after I ordered a dress (identical to one I just ordered but a size smaller) my credit card was hacked. Then I got the dress which was the right size at the bottom, but the sleeves/torso was more of a size 16-18. I ordered a size up. If these don't fit, you will receive ALL FOUR (4) back and I will not return as a customer. If my card is hacked again, this site will be reported for credit card fraud.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2021
Jules R. Zolucky Rep
over a year old

Sorry that you are not satisfied with the item(s).

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.


Giving you a second chance
May 23, 2021
Previous review

Shortly after I ordered a dress (identical to one I just ordered but a size smaller) my credit card was hacked. Then I got the dress which was the right size at the bottom, but the sleeves/torso was more of a size 16-18. I ordered a size up. If these don't fit, you will receive ALL FOUR (4) back and I will not return as a customer. If my card is hacked again, this site will be reported for credit card fraud.

Date of experience: April 23, 2021
Greece
1 review
0 helpful votes
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I ordered some shirts and earrings which finally arrived 70 days after I had ordered them. With the exception of the earrings which were exactly as the picture the shirts I ordered bore little resemblance I ordered shirts and blouses arrived mostly with a different pattern than was shown on the site. The site is in Italian deceiving the customer when the products are Chinese and of awful quality!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2021
Jules R. Zolucky Rep
over a year old

This is zolucky.com. The order number is incorrect. Kindly pls double check.

If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.

GB
1 review
0 helpful votes
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I love shirts. I am very pleased! They are smooth as butter as they said on the website. Honestly, the best fit!

Date of experience: May 31, 2021
South Dakota
1 review
0 helpful votes
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First time takes time
June 30, 2021
Updated review

This is the first time I've shopped on zolucky. There are lots of choices and it took me a while to figure out how to navigate the site. Still not completely sure how to get around faster, but will try again depending on how I like what I ordered. 5-31 update. Pros: Updates about the order were frequent and timely. Cons: The quality of the merchandise is not what I expected--the t-shirts I ordered felt like nightgown material. They looked and felt cheap, but then I guess you get what you pay for. They didn't fit well so I tried returning them which turned out to not be easy as promised on the site. I would have had to pay for shipping to China so chose the 15% return and gave the shirts to the thrift store. On my credit card I only got 10% back instead of 15%. Will not be purchasing from this site again.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 31, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.

Ordering steps: view our website--choose size --choose color --Add to Cart--View Cart--Proceed to checkout--edit shipping address--choose shipping method--Proceed to checkout--CHECKOUT--make the payment.

For returning, we have sent the info to you. Pls check and reply us.

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!


First time takes time
May 31, 2021
Previous review

This is the first time I've shopped on zolucky. There are lots of choices and it took me a while to figure out how to navigate the site. Still not completely sure how to get around faster, but will try again depending on how I like what I ordered.

Date of experience: April 30, 2021