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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I am enjoying wearing some of the items. Some, however did not meet my expectations.
I can still use those items as well. Overblouse was not true to size. I can wear open.
Those items that I do enjoy wearing are my "go to" items -- very smart and comfortable which makes me feel it is worth tolerating the small inconveniences that I may have encountered. Among those inconveniences, as I said before, some items don't look exactly like the picture. Also, the order did take longer than I thought. While shopping on the website, it was a little cumbersome trying to place an item again -- customer support did help a little -- I had to make sure to jot down code to locate it again later.
I am glad I did order the merchandise. It will be putting everything to good use. I do look forward to continue wearing my "go to" items. It is hard to shop for women my size.
The dresses are in amazing colors for this season, i love every outfit in this online boutique. I just got my package earlier than expected, they are lovely.
The pop ups cause the site to be slow and chunky, the page jumps around randomly. Difficult staying on track while shopping. Could be cleaner and more streamlined. First experience with the site.
The pop ups cause the site to be slow and chunky, the page jumps around randomly. Difficult staying on track while shopping. Could be cleaner and more streamlined. First experience with the site.
Okay, but a little lengthy for me. Haven't received item so I really can't give a good review yet until the order is shipped.
Okay, but a little lengthy for me. Haven't received item so I really can't give a good review yet until the order is shipped.
I forgot to use my discount code. I am a first time byer as well
I forgot to use my discount code. I am a first time byer as well
Great I had the order with a delivery date for today and I arrived earlier than expected, it is the first time I asked on this website and the truth is that well, I ordered some boots and great, I will ask for something safer.
Website easy to navigate, fast, I have no complaints about my purchases. The last dress I ordered is very beautiful, it fits me very well and is perfect for my daughter.
Website easy to navigate, shipping was timely, and photos of items was only mildly not color matched to the real thing.
Your return policy is the worst - either pay postage to ship back to China or take a very low percentage like 12% or 20% of the cost. You also do not make it clear when you have just looked at an item or when you have actually purchased the item. And you keep sending emails after you unsubscribe many times. Please stop sending me emails immediately!
Thank you for your feedback.
For the unsubscribing issue, we are sorry to rell you that you might have been subscribed to other channels and we were not aware. Would you please forward the emails you still received so that we can verify for you?
We do apologize for this inconvenience and we will fix it as soon as we receive your feedback. Meanwhile, we will start a second round unsubscibing and try to clear all channels' emails.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Like the product but it was a very long wait nothing else to add
Thank you for your support!
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The scoop neck bodysuit from this online boutique is to die for. It looks crazy on me and my curves look great.
Return of defective and wrong-sized pieces was impossible due to seller's failure to follow the Return policy they included in the order. The tee shirt had open seams and the dress was way small. I've tried to reach the Zolucky folks and have not turned this over to my credit card for stop payment.
Thank you for your feedback.
Per checking, we have replied your return request the same day you reached us. Please check your spam emails in this case.
From: service@zolucky. Com Sent: 2021-07-23 10:05:54
To: suefran****[email protected]
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Easy to use the site and a great selection and I like the clothes
Easy to use the site and a great selection.
Beautiful photos, terrible product. I bought 13 blouses. It all feels like cellophane. Cheap garbage. They make returning anything EXTREMELY DIFFICULT. This company is in China. They do not reply to emails. I am afraid to spend money sending it back, when they make it very clear that they can deny the refund for any reason. (I attached their email below) Don't waste your money!
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Per checking, we have replied your emails with some return information. Maybe it went to your spam. Please double check.
From: [email protected] Sent: 2021-08-06 14:14:39
To: amy***[email protected]
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I got an excellent customer care and I will strongly recommend this website.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I hope the clothes are as beautiful as they look in the website
Extremely wonderful clothing and accessories, along with excellent service and a staff very interested in the clothing they sell. Recommended website!
There were a lot of selections and variety to choose from.
I love the vintage look of the clothing! Nice, well-made, comfortable looking clothing
Easy instruction to order
Product doesn't look as nice as photo
Super happy with my new clothes. I have already made several purchases on this website, very satisfied with all of them. What I liked the most were the shirts, they are light, of good quality and very colorful, I love them
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!