On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Had I known the products would take three weeks to receive I would never have used the site. They arrived and did not fit. The option to return was an impossible situation. I will never trust this site again.
Great organization of categories.
I ordered only 1 blouse to test this site, I was amazed at the quality! It was very good and the perfect size! I received my item after 2 weeks.
I previously wrote a review because I was disappointed that my order did not arrive. They arrived today and I am very happy, the quality is great and they fit very well. The online customer service was also very helpful. A recommendation would be to make sure that the clothes are delivered on time, since this generates dissatisfied customers, but I understand that due to the pandemic it may take much longer than expected!
Very nice items and very easy to order! Plenty of discounts available!
Very nice items and very easy to order! Plenty of discounts available!
Asked to return items that did not fit. Must return to China at half the price of my order
Nice clothes to choose from. Site is well thought out and designed. Easy to navigate...
The quality was good as the price paid I paid for the items.
I hope the quality is as good as it appears in the photos. I look forward to receiving my items.
Love the fun selection of items. Follow the sizing guide for each individual item. I ordered everything from a small to a large and all items were a good fit.
Buy a very nice shirt online here, I bought it at a good price, the fabric is not transparent and it helps me keep warm while still being elegant
Definitely recommend! Fast delivery, great service! Very happy with the quality of my new suit. Now i am your regular customer!
I have had two broken in shipment but return Policy is not effective to return items. Sizes often are not correct. But price makes big difference and I have made them gifts.
Sorry for any inconvenience caused.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
You can contact us to get return information or susbmit a return request online yourself.
https://www.zolucky.com/contact-us
Return-submit a return request-enter order number- enter email address- return- select return items and reasons-submit.\
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I have had two broken in shipment but return Policy is not effective to return items.
I found it easy and quick to access and find exactly what I was looking for.
I found it easy and quick to access and find exactly what I was looking for.
This online store has high quality clothing and modern design, friendly and honest customer service, very helpful. This was my first purchase and it will definitely not be my last.
The shopping is seamless, website very easy. Delivery was super fast
I was looking forward to this dress and can't believe what came. It has little resemblance. Plus super short and I'm only 5"1". Look at poor sewing - the 'jewels'! 4 out of 6 items I ordered did not fit well. Very hard to return for credit also! Company in China, mailing fees high. Will not order from this company again.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
. Got large and normally wear medium. Not even close on the fit. Tried a return on a previous order and never heard back from you. I will no longer be ordering from your company.
Sorry for any inconvenience caused.
Per checking, we have replied your email on the same day you contacted us.
From: [email protected] Sent: 2021-07-21 11:27:13
To: [email protected] 
Please double check your spam emails in this case. Another email has just been sent.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I have ordered several times on this website and have been satisfied with the clothes. This time the blouse that came with me didn't fit me. They responded immediately and resolved quickly. That was more than nice saving me a trip to the post office. Good people in this online boutique.
I purchased a lovely pair of sandals and a 'grey' top, unfortunately the top is more of a mint green colour.
I purchased a lovely pair of sandals and a 'grey' top, unfortunately the top is more of a mint green colour.
While I love their products, I would give them time to deliver and make adjustments.
While I love some stuff, I have received broken earrings, things that looked nothing like picture, & wrong sized. Returns too difficult so I rebought items which isn't cool.
They were great through my whole experience. My blouse was delivered fast and it's beautiful. I want to keep ordering with this Zolucky because the whole order was a great experience
Amazing prices, but you get what pay for. Everything was poorly sized, made of cheap fabric and
Didn't look close the photo in the advertisement. I have been trying to return the items for over
Two weeks. No response until yesterday, with an offer of credit if I mailed it back to CHINA.
Or 25% back to my credit card. I want my money all back!
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
Per checking, we have replied your return request 6 days ago. Please double check your spam emails in this case.
From: [email protected] Sent: 2021-08-04 11:29:21
To: jenniferfl****[email protected] 
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Women's Clothing Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
Upon checking, we did not claim a 50% refund for returning. Did you misunderstand something? If you choose to return, we will issue a full refund after your return parcel is well received.
We've replied your return request but you did not reply back. Please double check spam emails.
From: [email protected] Sent: 2021-08-03 13:27:22
To: schnoo***[email protected]
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!