Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shopping experience so far so good. I would like to be able to keep shipping costs down a bit more. It seems they are excessive. Could you please tell me about the sizing? Does it correspond to the measurement of the garments or does it allow a couple of inches for fit to be comfortable? Thank you for answering Bev.
Like the fitting measurements scale you show for each size choice.
All far too big. But since you are in China I was advised it would be too expensive and take a long time to return. I should just take them in myself. And received around $15 refund.
The customer service on this page helped me locate my order! They responded in a timely manner and provided information that solved my problem, they were wonderful, helpful and very pleasant!
Love your products and customer service. Thank you!
This is a very easy site to shop with tons of great looking clothes. Loved the variety
This is a very easy site to shop with tons of great looking clothes.
I had difficulty; c nullity buying two additional items
I purchased 2 swim suits size large the swim suits showed up and were made to fit an extra small frame. I wanted a refund but they didn't want to give that to me. So they talked me into a credit of $47.00 which they never gave me and I've been going back and forth since June. This company is dishonest and are not concerned about customer satisfaction. Take your business else where there are a ton of companies inside the United States that sell much better product then this place.
Sorry for any inconvenience caused.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date. You ordered swimsuits and thus they cannot be returned.
Upon cehcking, we have provided you the discount code you agreed on and we have tested that it's valid. Could you please check again? We've also sent you an email to confirm this.
FYI: One discount code for one order only, and final sale and presale items are excluded since they cannot be combined with any other discounts.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
There were so many beautiful items from which to choose!
The shopping process was very easy and editing the cart (to change a size) was simple, too. Thank you for offering such a variety of stylish clothing. I just hope they look as good on me!
Order consisted of 6 shirts and 2 dresses. They came in 2 packages, with about a week between them. The t-shirts varied dramatically from item to item, though all tags said they were the same size. I believe they were mislabeled. Also, was charged a special amount for shipping as this company is out of the country. I couldn't find anywhere on their website where they tell you of this extra charge.
I ordered a sweater at this online boutique. I have not received anything yet, and although it was probably the fault of the emails, the customer service was very helpful in finding me a solution and responding quickly to my emails. Very happy with your customer service and very happy that my dress has arrived. This was the only time I had a problem receiving an order from this fabulous online boutique
I might visit the site again. It was awkward and expensive to return the items. The instructions to make a return was confusing. I had no way to call and talk with someone. I finally figured out how to text with a representative, who helped me to figure out how to complete the process.
One of the dresses that I purchased was not made to size. It was too small. I ordered it according to the size I wear.
The other dress was too long, almost dragging the floor.
Products were nicely made except for the length of the maxi dresses. I purchased medium which is fine but the length was for super tall 6+ foot tall women.
Love the clothes I have purchased so far, but sizes go up and down. Buying without trying. It happens. For the most part my boho jeans everyone loved! Even jean haters! Lol
The shopping was basically good, wish they had a few more pictures, front back etc. and a little more detail but otherwise okay. The sizes are a little smaller than known size. I ordered 2x and I know I wear 2x because I have been this size for many years. The dresses were a little tight. Still wearable but a little tight.
I'd give this 5 stars, but I don't like the fact you can't see all sides to items on the website. And the website is not very user friendly. It's hard to find the search button. Sometimes it's there, and sometimes it's not. Otherwise, great service and decent products.
I'd give this 5 stars, but I don't like the fact you can't see all sides to items on the website. And the website is not very user friendly. It's hard to find the search button. Sometimes it's there, and sometimes it's not. Otherwise, great service and decent products.
Even though shipped a little slow, the products are true to size and nice quality
I literally have no complaints about this online boutique. The girls are quick to answer my questions via email, they are very helpful and always go above and beyond to help their clients. I love clothes, and I have literally bought most of my closet from here :)
Easy to use with paypal. Items get delayed in customs. One item not as pictured. Dress missing a complete bottom tier of material which made the look and length different than pictured. Will keep item but don't know yet if I will order again from this company. By the time overseas shipping is paid, total price not so attractive. Also, Clothing runs a little small for American sizing.
Sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
For shipping, we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Zolucky's pop up pictures are bait and I took the bait. But was disappointed with the quality of the item.The Material was not as pictured, pretty but a heavy polyester fabric.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Sorry for any inconvenience caused.
You can keep adding the items you want to your shopping cart and proceed to checkout when all is ready.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!