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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Cute clothes!
August 26, 2021

Shopping experience so far so good. I would like to be able to keep shipping costs down a bit more. It seems they are excessive. Could you please tell me about the sizing? Does it correspond to the measurement of the garments or does it allow a couple of inches for fit to be comfortable? Thank you for answering Bev.

Date of experience: August 26, 2021
New York
1 review
0 helpful votes
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Easy to use site
August 26, 2021

Like the fitting measurements scale you show for each size choice.
All far too big. But since you are in China I was advised it would be too expensive and take a long time to return. I should just take them in myself. And received around $15 refund.

Date of experience: August 26, 2021
Sweden
1 review
0 helpful votes
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The customer service on this page helped me locate my order! They responded in a timely manner and provided information that solved my problem, they were wonderful, helpful and very pleasant!

Date of experience: August 26, 2021
Washington
1 review
0 helpful votes
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Happy Shopper!
August 26, 2021
Updated review

Love your products and customer service. Thank you!

Date of experience: August 26, 2021

Happy Shopper!
June 29, 2021
Previous review

Love your products and customer service. Thank you!

Date of experience: June 28, 2021
North Carolina
1 review
0 helpful votes
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Great Selection of Clothes
August 26, 2021
Updated review

This is a very easy site to shop with tons of great looking clothes. Loved the variety

Date of experience: August 25, 2021

Great Selection of Clothes
July 27, 2021
Previous review

This is a very easy site to shop with tons of great looking clothes.

Date of experience: July 26, 2021
Hawaii
1 review
0 helpful votes
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I had difficulty; c nullity buying two additional items

Date of experience: August 25, 2021
Miss W. — Zolucky Rep
over a year old

Sorry for any inconvenience caused.

You can keep adding the items you want to your shopping cart and proceed to checkout when all is ready.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Nevada
1 review
0 helpful votes
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Extremely dishonest company
September 25, 2021

I purchased 2 swim suits size large the swim suits showed up and were made to fit an extra small frame. I wanted a refund but they didn't want to give that to me. So they talked me into a credit of $47.00 which they never gave me and I've been going back and forth since June. This company is dishonest and are not concerned about customer satisfaction. Take your business else where there are a ton of companies inside the United States that sell much better product then this place.

Date of experience: August 25, 2021
Miss W. — Zolucky Rep
over a year old

Sorry for any inconvenience caused.

Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date. You ordered swimsuits and thus they cannot be returned.

Upon cehcking, we have provided you the discount code you agreed on and we have tested that it's valid. Could you please check again? We've also sent you an email to confirm this.

FYI: One discount code for one order only, and final sale and presale items are excluded since they cannot be combined with any other discounts.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Colorado
1 review
0 helpful votes
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Harriet
August 25, 2021

There were so many beautiful items from which to choose!
The shopping process was very easy and editing the cart (to change a size) was simple, too. Thank you for offering such a variety of stylish clothing. I just hope they look as good on me!

Date of experience: August 25, 2021
Minnesota
1 review
0 helpful votes
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Sizing was erratic
August 25, 2021
Updated review

Order consisted of 6 shirts and 2 dresses. They came in 2 packages, with about a week between them. The t-shirts varied dramatically from item to item, though all tags said they were the same size. I believe they were mislabeled. Also, was charged a special amount for shipping as this company is out of the country. I couldn't find anywhere on their website where they tell you of this extra charge.

Date of experience: August 25, 2021

EASY TO USE
July 25, 2021
Previous review

VERY USER FRIENDLY AND EASY!

Date of experience: July 25, 2021
GB
1 review
0 helpful votes
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I ordered a sweater at this online boutique. I have not received anything yet, and although it was probably the fault of the emails, the customer service was very helpful in finding me a solution and responding quickly to my emails. Very happy with your customer service and very happy that my dress has arrived. This was the only time I had a problem receiving an order from this fabulous online boutique

Date of experience: August 25, 2021
Illinois
1 review
0 helpful votes
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I found my new favorite. The options available are endless. You will find so many beautiful pieces it will be hard to stop shopping.

Date of experience: August 25, 2021
Louisiana
1 review
0 helpful votes
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I like the site and the prices.
August 25, 2021
Updated review

I might visit the site again. It was awkward and expensive to return the items. The instructions to make a return was confusing. I had no way to call and talk with someone. I finally figured out how to text with a representative, who helped me to figure out how to complete the process.
One of the dresses that I purchased was not made to size. It was too small. I ordered it according to the size I wear.
The other dress was too long, almost dragging the floor.

Date of experience: August 24, 2021

I like the site and the prices.
July 25, 2021
Previous review

I will visit this site again.

Date of experience: July 25, 2021
Florida
1 review
0 helpful votes
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Nice dressers
August 24, 2021
Updated review

Products were nicely made except for the length of the maxi dresses. I purchased medium which is fine but the length was for super tall 6+ foot tall women.

Date of experience: August 24, 2021

Can't wait
July 25, 2021
Previous review

Great selection to choose from

Date of experience: July 25, 2021
Florida
1 review
0 helpful votes
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Great
August 24, 2021

Love the clothes I have purchased so far, but sizes go up and down. Buying without trying. It happens. For the most part my boho jeans everyone loved! Even jean haters! Lol

Date of experience: August 24, 2021
North Carolina
1 review
0 helpful votes
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Surprisingly pleased
August 24, 2021

The shopping was basically good, wish they had a few more pictures, front back etc. and a little more detail but otherwise okay. The sizes are a little smaller than known size. I ordered 2x and I know I wear 2x because I have been this size for many years. The dresses were a little tight. Still wearable but a little tight.

Date of experience: August 24, 2021
Illinois
3 reviews
0 helpful votes
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Good deals
August 24, 2021
Updated review

I'd give this 5 stars, but I don't like the fact you can't see all sides to items on the website. And the website is not very user friendly. It's hard to find the search button. Sometimes it's there, and sometimes it's not. Otherwise, great service and decent products.

Date of experience: August 24, 2021

Good deals
July 25, 2021
Previous review

I'd give this 5 stars, but I don't like the fact you can't see all sides to items on the website. And the website is not very user friendly. It's hard to find the search button. Sometimes it's there, and sometimes it's not. Otherwise, great service and decent products.

Date of experience: July 25, 2021
New Jersey
2 reviews
0 helpful votes
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Love zolucky
August 24, 2021

Even though shipped a little slow, the products are true to size and nice quality

Date of experience: August 24, 2021
Canada
1 review
0 helpful votes
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I literally have no complaints about this online boutique. The girls are quick to answer my questions via email, they are very helpful and always go above and beyond to help their clients. I love clothes, and I have literally bought most of my closet from here :)

Date of experience: August 24, 2021
Tennessee
1 review
14 helpful votes
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Takes awhile to get (delays in customs) but prices are good.
September 23, 2021
Updated review

Easy to use with paypal. Items get delayed in customs. One item not as pictured. Dress missing a complete bottom tier of material which made the look and length different than pictured. Will keep item but don't know yet if I will order again from this company. By the time overseas shipping is paid, total price not so attractive. Also, Clothing runs a little small for American sizing.

Date of experience: August 24, 2021
Miss W. — Zolucky Rep
over a year old

Sorry for any inconvenience caused.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

For shipping, we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Takes awhile to get but worth the wait.
July 25, 2021
Previous review

Good. Easy to use with paypal

Date of experience: July 25, 2021
Kentucky
1 review
0 helpful votes
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Just ok
August 24, 2021
Updated review

Zolucky's pop up pictures are bait and I took the bait. But was disappointed with the quality of the item.The Material was not as pictured, pretty but a heavy polyester fabric.

Date of experience: August 24, 2021

So far, haven't received item yet
July 24, 2021
Previous review

Ask after item received

Date of experience: July 24, 2021