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ZipRecruiter Reviews Summary
ZipRecruiter has a rating of 3.8 stars from 579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat and free trial. ZipRecruiter ranks 2nd among Recruiting sites.
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Ziprecruiter is a great place to post a job if you are an employer. They are helpful in assisting you in getting the job posted online. They offer tips to get the best responses from the ad.
Spoke with Sarah D this afternoon to ask if it was ok to post similar ads for different locations without it being flagged as spam. Not only did she answer my question, but she provided me with a quick tip on how to copy information from one ad to the next quickly using the Duplicate function! She truly provided EXCELLENT Customer Service! You're the BEST, Sarah!
I called Zip Recruiter today to help understand the DB resume searches. She did a very good job explaining it and helping get started.
The online chat representative was friendly, responsive/attentive, quick, professional cordial and resolved my issue. Very professional experience
Electra was extremely helpful in answering some of my questions. She was pleasant, and very professional. A value add to your team!
Tara was great to work with, she knew exactly what I need to do and helped me to accomplish it. I would call and speak with her again.
Tatianna was very helpful in answering my question and offering advice! So far, my experience with Zip Recruiter has been amazing!
Quick response and great help with the question I needed help with. Stacia M was very helpful and helped me connect us to our Facebook page.
Rebecca was my contact on my web chat and she answered all of my questions and had someone give me a call for a question I had about establishing Social Media. Brianna was the woman who called me and explained everything to me. I admit I was a bit embarrassed as I think I'm the only person still not using social media. But both were excellent in helping me. THank you so much.
When things aren't working, I receive capable and quick resolutions (thanks Richard Lewis!). My Recruiting Specialist Josh Beckman is also a superstar in helping me optimize our job postings and get the most out of our subscription.
Tatianna was great help and very informative through live chat. She provided me with and live demo training.
This agent really helped me come with creative alternatives to find candidates for my small business needs.
Thank you for taking the time to actually help fix my problem! Very nice and professional, answered all of my questions in addition to making suggestions.
Called Friday evening because thats what small business owners DO. Dejoun at Zip found my problem, solved it without interrogation and I was on my way. This is the 'added value' marketing tries to communicate
I've spoken to a few representatives about this issue. When you do a search and hoover/ click on a candidates name, the full resume does not show up completely. Some have company names missing, wording and format is off, etc. I am wasting "Views" by clicking the full contact info, just to see the actual full resume. Sarah (WHO IS AWESOME) explained that when you do the search it only shows the ZR resume, which we all know is not filled out completely. When you click the full contact you are shown the resume the candidate made/ uploaded. HUGE difference than what you are originally shown and what it actually is.
Sarah is awesome and did give us a free credit for the Boost when I was asking for view credits back. Reason I am asking for free credits is because I am having to waste them to view the actual, real, full resume.
No company is in the business for paying for a service that does not work properly. Hopefully, this gets fixed like yesterday.
Tara helped me today and everything went perfect. She was very nice and professional. She answered all of my questions.
Rebecca was very knowledgeable and helpful. She was very quick to respond and had an answer for me immediately.
I contacted Ziprecruiter through chat. Tatianna is the person I chatted with and she was very helpful. I wasn't sure if the 3 questions I selected for potential candidates had been listed with the job. She explained where I could find them and she also verified that they were listed with the job. Ziprecruiter is very easy to use! Quick and easy to set up.
Although I was using the online chat to cancel my free trial, Melody was very professional and courteous. She was not insistent or pushy. She helped me cancel my trial after ensuring that I had every opportunity to take advantage of all that Ziprecruiter had to offer. And to be honest, the only reason that I cancelled was that there were not very many people looking for my specific job position. If I had a more generalized position, I am sure that this would have met my needs. Thank you Melody for your help and your professionalism.
I recently posted a position on the Ziprecruiter site and was experiencing issues getting signed back in. I has previously utilized the site as a job seeker and was concerned that the issue may be due to having both an employer and job seeker site. I chatted with Robi who was quick to respond and eager to assist me resolve my issue.
Robi quickly identified the issue as a "user" error. LOL Robi was able to correct my error and I was back on the site and reviewing the candidate resumes in a matter of a few minutes. Would definitely recommend ziprecruiter to employers and job seekers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members