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Zillow

1.8

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Zillow Reviews Summary

Zillow has a rating of 1.8 stars from 586 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zillow most frequently mention real estate, customer service and home value. Zillow ranks 1200th among Real Estate sites.

service
97
value
94
quality
92

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Georgia
1 review
0 helpful votes
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My agent Miguel helped me a lot in buying my house. He was always on the lookout for my phone calls.

Date of experience: October 31, 2019
New Jersey
1 review
4 helpful votes
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We had our house up for sale and they messed up the property showing another house altogether. Then, when we decided to rent our house instead, configuring the system to rent our house vs. having it for sale was a nightmare. The system is just full of bugs and virtually no support to help. What a hot mess.

Date of experience: October 29, 2019
Nevada
1 review
8 helpful votes
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Credit Repair
October 27, 2019

I have never heard about this great Specialist called HACKNET before in my life, for many years have searched for someone to help me out with my credit scandal and none were able to fix it, rather it went worse than before, I felt like there's no hope of getting this done but when I contacted HACKNET through online blog (Trulia) and explain my problems and how bad is my score and if it could be done he respond quickly with a positive answer I was happy with the process and he went ahead with the info he asked of me after 9days he called me to check my report. It was something else I couldn't believe it. Everything on my report were totally wiped out including my debts and my score raised from a low 420 to 790 within a short period of time. He is good in all credit issues kindly contact him today HACKNET567 at GMAIL dot COM or text him + *******437, He is also good in repairing Chex system and DUI repair, Stay safe.

Date of experience: October 24, 2019
Texas
1 review
2 helpful votes
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I am not even allowed to change MY address at MY property without the hassles of going down to the City and asking for a
Form that shows my residence address has changed. Zillow was not worried about that when I 1st advertised, did not question
The address I put in one time. We just simply advertise now with Apartment Guide. All advertising we had on Zillow has been
Deactivated. We lost over 2 weeks of prospective renters while I waited for a response from Zillow to change my address just
To find out Sara won't do it, therefore you lost my business. It my advertising, my property.
What a waste of time these guys have been. It would be a different story if someone else tried to change my address but they would have to hack my Zillow account to do so. Advertise with Apartments.com too, they get it done better with less hassle and FREE!

Date of experience: October 18, 2019
New Jersey
5 reviews
18 helpful votes
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Low standards!
October 3, 2019

Many Active listening are actually not active are under contract or are there just for the agent free Avartisme.
As an example 56 Magnolia Av Maywood N. J.
As a today October 2nd 2019 this is "Active " but the listing agent Frank Boccuzzi refuses to show it.
Frank Boccuzzi is listed "Premier Agent ", so wandering if " Zillow " has any kind of ethical and professional standards when comes about their "Premier Agents", or is just who paid more.

Date of experience: October 2, 2019
Indiana
2 reviews
6 helpful votes
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Verified
October 3, 2019

All the listings i tried to contact had ads posted by real estate agents/brokers did not respond or unreliable to respond. I think it is unprofessional to allow these real estate /brokers agents to post. With out verifying if they are professional real estate agents. I got email asking if i got a response stating they will follow up. No follow up or response

Date of experience: October 2, 2019
South Carolina
5 reviews
59 helpful votes
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I have listed a rental on Zillow in the past 10 years without any problems, but in the last 6 months or so, they have declined to not post because my rental no longer fits into their formula... I guess - who knows!. BUT they are quick to add you to their affiliate sites which you have no choice in and those sites are worthless! I do not know what changed, but I for one am disgusted. I have gone round and round to try and figure them out... And on top of all they do not even have the courtesy to e-mail me with the problem to offer a suggestion and on and on. I did not find out that my rental wasn't posted until I sought out the listing because I wasn't getting any responses to the same listing I've used successfully in the past.AND they have no place in their settings or account management to delete the relationship. I am so sick of them - I do not want this or the other rental listings I have on their site to show at all!

Date of experience: September 23, 2019
Maryland
11 reviews
104 helpful votes
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Where is the negative star?
September 16, 2019

We went through Zillow and it has been one long nightmare from June until September 2019. How they even receive three stars, I will never know.

Date of experience: September 16, 2019
Oregon
1 review
0 helpful votes
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Great
September 17, 2019

Great. I'm very happy for you. Thank you so much. Next order coming soon. Can you provide me the same qualities reviews?

Date of experience: September 16, 2019
Kentucky
1 review
5 helpful votes
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Zestimate
August 29, 2019

OUR FAMILY posted house for sell on Zillow.com and in 5 day price of our house changed 3 times for no reasonable reason! From 202,000 to 251,000 to 200,000? We got our own appraisal and get price over 50,000 more not only of professional appraiser but on REALTOR.COM also, but Zillow shown 50,000 less. What a SCAM!
We tried to contacted them, but only got automated respond. It algorithm, not us. If you don't know how to do it right, don't do it!

Date of experience: August 29, 2019
Illinois
1 review
0 helpful votes
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My realtor was fantastic Ericka Taylor
She would go the extra mile. If I called her she was there sometimes before me, if I wanted to see something she was there not tomorrow that day. I bought my house and closed in less that 30 day everything went so smoothe. L kind of hate that it's over
Because she was such a friendly person the I don't get to have in my presence, but I will give her a call once in a while just to say hi. She is a doll.

Date of experience: August 22, 2019
Idaho
1 review
7 helpful votes
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In May of 2019 the Zestimate on our home was $630k, then we asked them for their bid on our home. It was ridiculously low and so we went with a realtor and got $40k more. After that bid our Zestimate started to drop $40k. Our neighbors with the same house have not dropped in price. Weird how that works. If you're smart you'll go with a realtor.

Date of experience: August 14, 2019
New Jersey
1 review
7 helpful votes
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Their calculations are bizarre and way off. In my case, by $200,000 based upon appraisal and the proper comparables. When I emailed I did not get any satisfaction with a proper answer supporting their method.

Date of experience: August 12, 2019
Minnesota
1 review
4 helpful votes
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I contacted one of the agents on the site and planned a trip out of state to view a home. Long story short, he ignored me after I drove over 6 hours to look at a property. He insulted me when I told him I do not negotiate over the phone, and when I tried to submit a review on their website so nobody else would have to deal with this horrible agent, they hide my review and take it down without informing me what is wrong with the review. The review the agent posted about me gets to stay up though. I contacted their email support team since they do not have any customer service and I haven't heard back from them almost a week now. NEVER USE THIS WEBSITE.

Date of experience: July 29, 2019
California
1 review
4 helpful votes
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Waste of Time
July 22, 2019

I have been searching on Zillow for rentals for over a month.
I have used every source imaginable, from contact property, to leaving voicemails at the listed number and out of over 25 attempts, I had ONE actual response that led to a viewing. What I encountered was inquiring to tour property and receiving back either NO response or someone telling me that they have no vacancies; so then WHY is the listing still up?! This wastes people's time.
The last thing is that when people do respond, they take so long to respond that by the time they do the property is already rented. Zillow is a useless site.

Date of experience: July 22, 2019
New York
1 review
3 helpful votes
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Amateurs
July 20, 2019

I made a huge mistale when I used Zillow to finance my home loan. They had 45 days to close a loan and even on the last day we were signing addendums and documents to close the loan. They didn't even send the funding to the title company in time and it took an extra 24 hours to record the loan while still waiting on the funding. Do not use the amateurs, they are the worst representatives of the real estate industry I have ever encountered. Remember Countrywide, these people are the new copy of the old scheme.

Date of experience: July 20, 2019
Indiana
2 reviews
12 helpful votes
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It is virtually impossible to get Zillow to respond to or help on the site. I am a landlord and have used Zillow for a few years. Whenever I have an issue, they are impossible to contact. I have sent emails as they require and never hear back. I strongly suggest that landlords find an alternate site for listings.

Date of experience: July 15, 2019
New York
1 review
5 helpful votes
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You can trust ANY information posted in Zillow a Total Junk Site with ZERO Integrity!

You see prices listed that in reality are double!

Date of experience: July 9, 2019
Nevada
1 review
6 helpful votes
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I was going to sell my house to Zillow and they sent me a reasonable (although $10k lower than their own "zestimate" of worth) offer. I had an inspection and received my updated final offer. They tried to say that they wanted to take $15k off for damages that don't even exist! On of the almost 30 supposedly needed fixes is replacing our kitchen tile floors which were replaced last year and are in perfect condition! They also listed the pool pump as needing replacement and that was replaced with a brand new unit less than a month ago! They just add on anything they can think of and say that it needs to be replaced to drop your final offer and they no doubt wouldn't be doing any of that work since all that stuff was new anyway! Just a way to try to scam people out of the value of their house so they can make extra flipping it. So scummy. They say that the $25k in selling fees covers some damages and cleaning but everything was listed down to changing screens as an extra cost. Honestly livid!

Date of experience: July 9, 2019
Texas
2 reviews
2 helpful votes
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Never ask fro zillow cash price offer, i have tried and they gave 20% less that their own zistimate and when i refused they brought my zestimate 20 to 405 down in once case it was 378K and changes it to 338K and another one was approx 400K and got it down to 78 K. Not reliable.

Date of experience: July 1, 2019