ZenhotelsReviews 362

The site is a scam! You select Canadian funds and the price that is shown is in Canadian currency but they charge you in US funds! Try to get a refund with screenshot of what should of been charged that's an even bigger event. I've sent over 25 emails to their complaints department since January 2019 and I have never received a credit and they have stopped answering my emails since March! Before March I would get we are working on your file. Lesson learned, I WILL NEVER USE THIS SERVICE AGAIN!

Great booking site. They have a very convenient app that makes it really easy to book a hotel while you are already abroad.
In addition, an excellent support team that helped me solve a problem caused by the hotel's mistake.

I already had some experience with this service and it 100% suits me. I even find the app better than the website. Every time when I travel somewhere I look at this app and find options which suit me. And always find one!
They also have very nice support team. I made a non-refundable reservation but wasn't able to do the trip. I called zenhotels and asked if it's possible do get a refund, support specialist told that she'll do the best and they've managed to do this!

I have already booked three times with them. 2 bookings went perfectly but the last one didn't went this smoothely. Long story short: I booked wrong type of room and became really upset when I found that out. And even though arguing with the hotel's stuff didn't help, I called Zenhotels and they worked it out and I got what I needed.
Shotout to zenhotels' support

I've tried this service twice already. Both times it was Marriott. First time everything was totally fine but the second one was not that successful. When we arrived on the spot we've found out that they failed to provide us with the category we've booked. We called zenhotels support and the problem was solved real quick.
So if you have any questions, don't hesitate to call or text zenhotels' support immediately

This booking sight is a scam, DO NOT TRUST.
I booked a room that was advertised with a private pool when I clicked to reserve I even took a screen shot which was lucky that showed that what I chose included a private pool.

Once booked and PAID I received my hotel confirmation and the room was completely different to the one I booked and paid for and did not include a private pool.
I called to confirm that this was not just a typo and that it did in fact have a private pool, the customer service is SHOCKING they didn't even know themselves if it did or not and said they would contact the hotel and get back to me. NO RESPONSE so I contacted the hotel directly they were very quick to get back to me and confirmed that I received the wrong room and that they were sold out of the room that I wanted.

After another 4 calls and numerous emails with proof of FALSE ADVERTISING to ZenHotels they are still denying a problem, and denying me a refund. The calls I was met with extremely rude and definitely not knowledgeable people. I assume most reviews below are fake as all the customer service I have received is dodgy illegal. I will be taking it further as this company practices fraud and pays their support team (that work remotely with terrible telephone connections) to cover it up for them.

UPDATE after a very lengthy process and zenhotels refunded me and then offered a credit as compensation. With this credit I will give them another chance and update my reviews on them again then.