ZeetronReviews 43

I ordered a new iphone 4 screen and after installation it lasted about a day and quit. The girl I installed it for worked for a daycare and couldn't be without it in case they had an emergency. I didn't have a spare screen and she had to go to another shop to have one installed. I have tried to find out what I need to do to get a refund and Zeetron will not get back with me. They have ignored about three emails I have sent them. I was worried about the screen when I pulled the plastic off the back right before installing and it had a big thumbprint and glue splattered on it.

DO NOT EVER BUY ANYTHING FROM THIS SITE!
It was the worst mistake I've ever made. I decided to buy a "Do it yourself kit" for my iphone 4. I paid 100$ and I received it, the color wasn't what I expected, so I returned it, after 10 days I sent them an email for the refund, they asked me for my tracking number, so i sent them a picture of the receipt and never heard from them, i wrote another email, asking why I never received my money back, and they just said they didn't receive anything. I ended up with NO money and NO kit.
THEY ARE PLAIN THIEVES!

I sent in my iPad after it fell and craked the glass. Till I got it back was 3 weeks or more. From the glass the broke my volume Botton. Then the lost the home Botton. I go to it up it's a black Botton. (iPad is white). Till they did me a favor after trying to get me to ok a black Botton on a white iPad which they broke/lost. Now it's all falling apart. And they only wanted cash. Now I know why. It's a waste of money to go there!$

When I received the DIY kit the pentalobe screwdriver was chipped and would not remove the first two screws. I called to get a replacement pentalobe and no one would answer the phone. I sat on hold for multiple hours just to be hung up on. When I repeated this process a couple of times I finally spoke with a very rude lady on February 3,2012. She stated that she would ship a new screwdriver and that it would arrive on February 6,2012, today is February 8,2012 and upon tracking the package I found out that it only left Zeetron February 7,2012. Still no pentalobe screwdriver. I ended up borrowing one from a friend and successfully installed the front assembly just to find out that Zeetron sent me a back assembly for the wrong model. On top of this, the front and back assembly were two different colors. When I called to report that the wrong back assembly that was the wrong color had been sent I received the same run around as before. No one would answer the phone and someone actually picked up the phone and hung it up again. After lots of persistence I finally spoke with the same rude lady as before. She stated that they do not even carry the color that matches my front assembly. "There is nothing I can do" she said. She asked if I wanted to return the back assembly for a refund because they could not match the color. I accepted. What a nightmare! In the package I received there was a broken part, an incorrect part, and a part that did not match in color! Then there was no one available to help me with these problems! These problems still have not been fixed! I will NEVER order from Zeetron again and I would suggest that no one else should either. I have found a matching back assembly through another online retailer, no thanks to Zeetron.

After spending a few months putting up with the cracks in my iPad screen I figured it was finally time to take it in and get it repaired. I found zeetron through google and brought my iPad in to their store on coney island avenue. The gentleman at the store was courteous and professional, the rates were reasonable and the iPad was ready to be picked up the next day as promised. What more could I ask for?! A+ highly recommended!

I ordered the blue color swap online through their website and shipped my phone overnight expecting "fastest turn around on the web" as their website advertises. They charged me $40 for return shipping which their site advertised as free overnight return. I called and they refunded my shipping cost, no problems there. Then I watched for 3 days as my order status was stuck at awaiting fulfillment. Curious I called to find out why my phone had not been swapped and returned to me. I was informed they were out of stock on the parts to do my color swap and offered me pink, to which I passed(I ordered blue for a reason). Being told they would have the parts in the following week, I reluctantly agreed to wait. After multiple calls to check the status on their parts delivery which I was continually told was on going to be on time until that day finally came where I was told it would be the next day. After hearing that 2 days in a row and 2 weeks had passed they still did not have the parts in stock so I asked for my phone to be returned to which they agreed and emailed me a fedex tracking number. Anxious to get my phone returned to me I checked the tracking number the next morning only to find out that my phone was still in their repair center waiting to fulfill my order (that I had already cancelled and asked for return of my device). After finally speaking with the owner my phone was returned and repaired for a discounted price but still black(glad I spent $30 to overnight my phone plus the cost to be repaired, when I could have had the same thing done locally and not been without my phone for 2 weeks before xmas). I would not recommend use of this company. I was told that there were 200 orders ahead of me waiting for the blue color swap and if I had been waiting 2 weeks then how long had the 200 people ahead of me been waiting. If you're out of stock on parts then update your website to say such a thing, like most sites do. There communication was very poor, had I not been proactive with my device I'd probably still be waiting. Then after posting a review on their website its been two weeks and the negative review was not even posted after it went for review. STEER CLEAR FROM THESE CROOKS.

I placed an order on Tuesday evening, including paying $20 for 2 day shipping. On Friday evening, I received an email that my order was ready for shipping. On Monday afternoon, I called and although it took a while, they located my order, told me it should have shipped already and they'd ship it overnight, which they did. However, they did not include everything I ordered and did include something I hadn't ordered (and didn't want). Their "live chat" has never worked for me, the login to their site to view my order worked sporadically. I have requested a refund of my shipping fee, but don't expect to receive it. I recommend AGAINST doing business with this company--they don't have their act together. There are lots of companies that manage 1-2 day order-filling--zeetron isn't one of them.

If you are ordering replacement parts to do it yourself, this is a good company to work with... if you are sending an item in for repair then think twice. I sent my 3gs in for a battery swap (not wanting to risk damaging the phone by doing it myself). I was told the phone needed further repair so I paid the extra $30 to have it done. CSR told me on several occasions that the phone would be fixed and returned that day. It has been over 2 months now. There have been no responses to emails, no one to call and live chat is offline. I have filed a complaint with the Better Business Bureau hoping to resolve the situation.