They had great business etiquettes at the first time. I ordered a white color swap DIY kit, and it looked great for a while. However, after few days, the backside of silver camera trim fell out. So, I emailed them, and they quickly responded me and sent me the new one.
This time, I sent my phone for pink color swap, they did not do their job at all. I think they are using low quality materials for color swap, especially for pink. The colors do not match to the ones on the website and my phone now looks super old and ugly. Also, my speaker has a problem and when I opened my phone, there was one screw missing, which Zeentron never mentioned it. This time, Zeetron, did not give me tracking number neither. I personally favor Zeetron's products and service due to my first great experiences with them. However, now, it turned into nightmares.
After finding few major problems;
1. Colors are same as ones on their website
2. Home button is not fully functioning. (stuck inside and making so annoying clicking sound every time I pushed home button. Also, the color of home button is so shabby. It doesn't look high quality materials at all.
3. They did not send me the old parts, actually my $199.99 white kit.
I sent lots of emails, but they didn't reply me. So, I tried to talk to someone by the chat on their website. I talked to Jenny, and she kept saying their products are fine, which is absolutely not true.
Later, her manager, Mike, called me, and asked me to verify the problems. I explained things above. He said he understood colors are different... And, he said he can't do anything because this is the last pink part that they have.
I asked him whether they can change my phone to red but they said I have to pay $170 out of $199.99... Then, I asked him to give me refund but they said no... Because they can't sell these parts to their customers again... But, I'm wondering why I have pay for those low quality products and now I even can't get refund although that's not my fault.
Then, I said no. Asked him where are my old parts, he answered if customers do not ask their parts back, they will keep the parts. However, I never see any comments like this on their website. Then, I asked him to take my old white parts back and I will send the pick parts for refund. Then, he said he had to check whether it was the white one when I shipped my phone to Zeetron. He said he will call me back, but I haven't got a call till now (it's been 4 hours).
Now, I'm not sure whether Incan get my old parts back or refund... I'm just so disappointed with Zeetron. They were good... I was thinking of using their products and services later as long as I'm using iPhone. But, apparently, not anymore. It was bad bad and experiences...
Sent them my ipod & pd $109 for repair & $19.90 for shipping. Missed the info on the website that they will ship repairs fedex overnight, and when i emailed them this, they promptly refunded $19.90. They received ipod 11/18 but despite promise after promise, they still haven't sent it back to me (today being 11/30). Always tomorrow, tomorrow. There is no telephone support. I'm begging for them to return the ipod, repaired or not, but still have no ipod. Conversation below:
Amazing. No reply & no tracking number. You would almost think that you have NO IDEA where my ipod is in the "repair queue" (if there is, in fact, some sort of order to your repairs) nor did it get returned to me today, as you have said day after day after day. I NEED MY IPOD RETURNED TO ME TODAY, REPAIRED OR NOT. Why don't you find it & make an extra effort to return it to me so I will stop annoying you with my emails?!
~Jenny~
Date: Mon, 29 Nov 2010 18:09:40 -0500
Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com
Hello,
We have an idea where your iPod is and as stated previously our repair technician has it as well as 150 other iPods which is why we are a little delayed.
It will be shipped out tomorrow.
On Mon, Nov 29,2010 at 6:06 PM, Jenny Barker <*******@hotmail.com> wrote:
First it was 24 hrs, then last week, then monday, then tomorrow, now you say this week. You have no idea where my ipod is. I noticed your shop is next door to a law office. Do I need to contact them to get you to return my Ipod? I don't care if it has been repaired or not, I simply want it shipped back to me tomorrow, not later this week.
~Jenny~
Date: Mon, 29 Nov 2010 17:57:33 -0500
Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com
Hello,
We have not stolen your iPod.
We have given it to our repair technician who is not in house which is why it is taking a bit longer than expected.
Your iPod will be sent out this week for sure.
On Mon, Nov 29,2010 at 5:54 PM, Jenny Barker <*******@hotmail.com> wrote:
I DON'T BELIEVE A WORD. Tomorrow, tomorrow, always tomorrow. You have STOLEN my ipod & I will now pursue whatever legal options are available to me.
~Jenny~
Date: Mon, 29 Nov 2010 17:32:38 -0500
Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com
Hello,
I am sorry but your iPod has not yet been sent out.
We will receive them from our repair tech tomorrow.
A tracking number will be sent to you as soon as we have sent the iPod out.
Very sorry for this inconvenience and delay.
On Mon, Nov 29,2010 at 5:26 PM, Jenny Barker <*******@hotmail.com> wrote:
Still waiting for that tracking number.
~Jenny~
Date: Fri, 26 Nov 2010 15:47:26 -0500
Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com
Hello,
I am sorry for the delayed response as no one was here due to the holidays.
Your iPod will be sent out on Monday and your money will be refunded back to you.
On Fri, Nov 26,2010 at 3:12 PM, Jenny Barker <*******@hotmail.com> wrote:
Still waiting for a reply. I told you 2 days ago that you could send my ipod back, unrepaired, and yet I have received no response & no ipod.
~Jenny~
Date: Wed, 24 Nov 2010 16:36:53 -0500
Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com
Hello,
I am very sorry about the delayed response.
We are waiting for our repair tech to let us know the status of the repair.
We will have the information today.
On Wed, Nov 24,2010 at 11:02 AM, Jenny Barker <*******@hotmail.com> wrote:
Exactly what does it take to get a response from you? You have my 4th generation ipod, you charged me for repair. I have not received my repaired ipod, nor do you respond to my emails. At this point I just want to get my ipod back, even if it is not repaired. I will take legal steps if necessary. You have my phone number & address, now use them!
~Jenny~
Date: Mon, 22 Nov 2010 15:35:15 -0500
Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com
Hello,
We have your iPod at our repair center but we are currently awaiting on the shipment of the part that we need to repair it.
We do not currently offer phone support which is why there has been no answer.
Your iPod will be sent out by this week.
Sorry for the inconvenience.
On Mon, Nov 22,2010 at 3:28 PM, Jenny Barker <*******@hotmail.com> wrote:
Quite frankly, I'm becoming quite concerned that I have been scammed. There is no answer at the phone number listed, and you haven't updated the status of the repair, despite the acknowledgment from FedEx that the package has been delivered. Please contact me by telephone immediately to discuss the return of my ipod.
~Jenny~
Do not do business with this company, It has almost a month, no product, it take 3 to 4 days for them to reply, to your request, (not talking about (We will respond to your email shortly), But what you asked them). Month still no product, here are the emails.
From Buyer:
I just want a refund. I don't have time 4 you to use my money. Today
On Fri, Oct 8,2010 at 7:23 PM, Eddie Wheeler <*******@gmail.com> wrote:
I want my order if I can't have it overnight shipped with tracking number emailed to me upon shipping. Or you can give me a refund. Tried calling you with no answer.
PS can I have it shipped which is Oct 08th 2010
Sent: Wednesday, October 06,2010 11:38 AM
From: Buyer
Subject: Re: (I Still Don't Have My Order- 09-19-10)
From: Zeetron Inc [mailto:*******@gmail.com]
Hello,
I would like to apologize on behalf of the post office as they are having many delays with all of our packages.
Some were even lost, like your package.
Due to this, you have the option of having it re-shipped or receiving a full refund.
Please let me know how you would like to proceed.
Thank you for your patience and very sorry for the inconvenience on behalf of the post office.
From: Zeetron Inc [mailto:*******@gmail.com]
On Tue, Oct 5,2010 at 2:24 AM, Eddie Wheeler <*******@gmail.com> wrote:
Your wanted order No. Here
Buyer comment::: They know my order No. This is BS
Your completed orders with us are shown below. Click 'View Order' to view an orders details.
Order #4602
Order Date: 21st Sep 2010
Your Order Contains:
O 1 x Apple iPhone Mirror Screen Protector For 3g 3GS or 2G
O 1 x Pre-installed Kit: Apple iPhone 3GS Lcd Glass Screen Cover + Touch Screen Digitizer + Frame + Home Flex Button + Ear Speaker
O 1 x Apple iPhone 3GS Sim card tray holder Black
On Mon, Oct 4,2010 at 11:15 AM, Zeetron Inc <*******@gmail.com> wrote:
Hello,
What is your order number?
Buyer Wrote:
On Sat, Oct 2,2010 at 1:20 PM, Buyer wrote:
I don't understand where is the product i order. This a sorry way the treat a customer. If i knew It took this long to get my order I would of f**k a duck
How long will it be be i get my order?
I long will it be befor i get my order... l;...
On Tue, Sep 21,2010 at 7:49 AM, Zeetron <*******@gmail.com> wrote:
Thanks for Registering at Zeetron