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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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The invitations looked amazing!
December 31, 2024

The quality of the invitations were exactly what I was looking for! They look amazing. Very pleased! Thank you!

Date of experience: December 21, 2024
New York
1 review
0 helpful votes
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Very easy
December 31, 2024

It was very easy, good selections, I like I was able to modify my choice of colors, thank you 😊

Date of experience: December 21, 2024
Minnesota
1 review
0 helpful votes
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Great
December 31, 2024

Very easy to customize the card how I wanted. Submitted my order. My order came in quickly and in good condition. Definitely would order again!

Date of experience: December 21, 2024
California
1 review
0 helpful votes
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Im happy I found you Zazzle
December 31, 2024

I was searching for the cup I bought, you guys had it...and it came fast...and I love the cup.Merry Christmas 🎄

Date of experience: December 21, 2024
Washington
1 review
0 helpful votes
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I love how I could preview the card before I made the order and could customize ANY part I wanted. The shipping was accurate and kept me informed every step of the way. Will definitely be coming back!

Date of experience: December 20, 2024
Michigan
1 review
0 helpful votes
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Excellent!
December 31, 2024

The banner was far more than I expected and the service was exceptional

Date of experience: December 20, 2024
Illinois
1 review
0 helpful votes
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Great template options for baby shower thank you/announcement cards. Easy to edit and upload pictures. Prices were comparable to other site

Date of experience: December 9, 2024
Kentucky
2 reviews
0 helpful votes
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Quality
December 31, 2024

I couldn't be more satisfied with my experience. The hardest part of the whole thing was choosing what custom product to order! There are so many options I can't imagine anyone not being able to find something perfect.

Date of experience: December 20, 2024
Kansas
1 review
0 helpful votes
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Professional and Prompt
December 31, 2024

My order through zazzle was handled professionally and very prompt. The efforts of the people at zazzle are very much appreciated.

Date of experience: December 20, 2024
Virginia
1 review
0 helpful votes
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It was great
December 31, 2024

Feels great it was great it was great it was great it was great it was great it was great it was great

Date of experience: December 20, 2024
California
1 review
0 helpful votes
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Great
December 31, 2024

Great experience. The card is very thick and good quality. Great experience. The card is very thick and good quality. Great experience. The card is very thick and good quality.

Date of experience: December 20, 2024
Hawaii
1 review
0 helpful votes
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Great
December 31, 2024

It was super easy and the overall experience was wonderful. Thank you

Date of experience: December 20, 2024
Texas
1 review
0 helpful votes
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Poorly made Christmas card.
December 31, 2024

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: December 20, 2024
Zazzle S. Zazzle Rep
over a year old

Hi Steve,

I'm really sorry to hear about the issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Ohio
1 review
0 helpful votes
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Quick shipping and great quality
December 31, 2024

Shipped quickly and the quality was incredible! So happy with my purchase!

Date of experience: December 20, 2024
Arizona
1 review
0 helpful votes
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The print was nice..
December 31, 2024

All was nice.Except the edges were cut slanted and not straight edged. Otherwise the cards came out beautifully.

Date of experience: December 20, 2024
Georgia
1 review
0 helpful votes
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Excellent!
December 31, 2024

Items arrived beautifully and on time. We really liked the invitations
Thank you!

Date of experience: December 20, 2024
Washington
1 review
0 helpful votes
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Very cute!
December 31, 2024

Very cute, really good quality I did have to order more because I put the wrong year accidentally!

Date of experience: December 20, 2024
Tennessee
1 review
0 helpful votes
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Cards and labels
December 31, 2024

Perfect experience! Easy to order with expedited shipping. My order arrived even sooner than promised and it was all beautiful and amazing quality. Could not be happier!

Date of experience: December 20, 2024
Costa Rica
1 review
0 helpful votes
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Christmas postcard
December 30, 2024

Love how they turned out! Great quality and affordable. Shipped on time.

Date of experience: December 19, 2024
California
1 review
0 helpful votes
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Solid website and fast delivery
December 29, 2024

Very positive experience. I will purchase from this company again.

Date of experience: December 19, 2024