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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Beautiful cards...love the option to make my image larger to include full photo which was extra tall.
Would like to be able to add text to the images on back of photo to ID the locations/event in photo collage layout. Would save needing to do Christmas letter potentially...
Thx so much...was spendy even with discount. But very good quality and came quickly even with regular shipping selected. Thx! ~SH

Date of experience: December 23, 2024
Connecticut
1 review
0 helpful votes
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Great Service
January 3, 2025

Ordered a personalized Christmas ornament which was delivered within a few days and it was perfect. Plan to order more.

Date of experience: December 23, 2024
Maine
1 review
0 helpful votes
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Product Great; Delivery Slow
January 3, 2025

Cards and envelopes as expected and good quality. Paid extra for faster delivery than standard, but ended up being close to standard. Did receive a coupon for compensation. Would I use Zazzle again -- probably not and will go back to Shutterfly next year.

Date of experience: December 23, 2024
Maryland
1 review
0 helpful votes
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Great quality and fast shipping
January 2, 2025

Impressed by the quality and how fast my order shipped. Very happy with my purchase.

Date of experience: December 23, 2024
California
1 review
0 helpful votes
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Amazing
January 2, 2025

The product was amazing and beautiful. We received it in a timely manner. Will definitely order again!

Date of experience: December 23, 2024
New Jersey
1 review
0 helpful votes
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Loved It
January 2, 2025

Arrived before Christmas, quality was just as shown, Loved it

Date of experience: December 23, 2024
Texas
3 reviews
0 helpful votes
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Awesome Service
January 2, 2025

All good, very fast mail out. Very good customer service with great communication.

Date of experience: December 23, 2024
Nebraska
1 review
0 helpful votes
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Very Impressed
January 2, 2025

Ordered Christmas cards that we personalized. The turnaround time was amazingly fast, and the quality of the cards was TERRIFIC. Would definitely order from Zazzle again.

Date of experience: December 23, 2024
Delaware
1 review
0 helpful votes
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Christmas cards
January 2, 2025

Cards arrived early and looked just like I expected them too. 2nd time ordering from Zazzle & I'm sure I'll order again!

Date of experience: December 23, 2024
Pennsylvania
1 review
0 helpful votes
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I did pay for expedited shipping, which took a bit longer than I was hoping, but we mange to get the cards out on time.

Date of experience: December 23, 2024
Pennsylvania
1 review
0 helpful votes
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Good Service
January 1, 2025

The mug was exactly as described and they shipped it fast. I would recommend

Date of experience: December 22, 2024
Texas
1 review
0 helpful votes
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Funny cups
January 1, 2025

I saw these funny, political coffee cups and wanted to give one to a friend. I didn't realize it at the time but i ordered 3 cups instead in of one. Otherwise, they arrived promptly and it was easy to order.

Date of experience: December 22, 2024
Pennsylvania
1 review
0 helpful votes
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Great start!
January 1, 2025

I am very pleased with my order, the the photo card looked awesome, the layout was perfect for what I wanted for our card and the font was perfect for the occasion!
Thank you!

Date of experience: December 21, 2024
Tennessee
1 review
0 helpful votes
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Christmas cards
January 1, 2025

Great cards! Loved the option of no logo! This made the card more tasteful.

Date of experience: December 21, 2024
New York
1 review
0 helpful votes
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Beautiful cards
January 1, 2025

The cards are on a nice quality card stock, pictures were easy to upload. I like that I can enter addresses and all I have to do is add the stamp.

Date of experience: December 21, 2024
New Zealand
1 review
0 helpful votes
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Thank you!
January 1, 2025

The process of creating and ordering the product was smooth and easy.

Date of experience: December 21, 2024
Texas
1 review
0 helpful votes
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Awesome
December 31, 2024

It was easy to design my banner. It was great that it would give any potential problems with the design such as a risk of pixelated images depending on the size. Overall it was easy to use and order the banner. The banner came in quick even though it was delayed one day due to inclimate weather. The tracking updated with this delay. The banner was beautiful when it arrived.

Date of experience: December 21, 2024
New York
2 reviews
0 helpful votes
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Always good
December 31, 2024

Easy to create the invitation great variety, timely delivery

Date of experience: December 14, 2024
Wisconsin
1 review
0 helpful votes
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Flawless.
December 31, 2024

I needed the cards. Found Zazzle on line, liked the photo on the outside and thought the verse inside was excellent. The service was, as I said above flawless.

Date of experience: December 21, 2024
Virginia
1 review
0 helpful votes
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Ink smudge marks on 20% of ards
December 31, 2024

Prints arrived on time, and the quality was okay, but 20% of them had a black smudge ove4 the print and were not usable.

Date of experience: December 21, 2024