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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Great quality
February 6, 2025

Items arrived on time and are beautiful. Very nice quality invitations.

Date of experience: January 26, 2025
Utah
1 review
0 helpful votes
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.
February 5, 2025

Price, item and delivery time was great. Had a custom golf head cover made

Date of experience: January 26, 2025
Rhode Island
1 review
0 helpful votes
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Baby shower invitation
February 5, 2025

Zazzle was amazing! Easy to use website to make amazing designs come to life with an also being able to make them unique for our event. Shipping was fast! Almost with amazing print quality!

Date of experience: January 26, 2025
Georgia
1 review
0 helpful votes
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The experience was different and the customer support did not respond as to what would be done to correct the issue and how my next order would be compensated.

Date of experience: January 25, 2025
Pennsylvania
1 review
0 helpful votes
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I ordered custom thank you labels and they are beautiful. The custom options were great, and they turned out beautiful. I can't wait to use them!

Date of experience: January 25, 2025
Georgia
1 review
0 helpful votes
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Quick delivery
February 4, 2025

Perfect for my sisters baby shower! The order came in quickly and was also custom so was very pleased

Date of experience: January 25, 2025
Georgia
1 review
0 helpful votes
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I loved my order!
February 4, 2025

It was so easy to customize the cards I ordered and they came out looking great! The also cards came in very quickly. I would definitely recommend!

Date of experience: January 25, 2025
Florida
1 review
0 helpful votes
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Beautiful Invitations
February 4, 2025

The invitation templates on Zazzle made it SO easy to pick exactly what I want and still have the freedom to edit how I needed. Thank you for making it an easy and painless process!

Date of experience: January 25, 2025
California
1 review
0 helpful votes
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I ordered this card for a very special 102nd birthday. I was happy with the personalization and the card arrived exactly as shown on the website. The quality was not as good as I had hoped for, but the card only cost $3.17. The shipping envelope was rigid cardboard and just a little larger than the card. I was charged $23.00 for the shipping and it arrived two days later than promised so I did not have the card in time for the birthday.

Date of experience: January 24, 2025
California
1 review
0 helpful votes
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Invitations
February 4, 2025

They were exactly what I ordered. Even the photograph was perfect.

Date of experience: January 24, 2025
Maine
1 review
0 helpful votes
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Very nice
February 4, 2025

Easy to customize and order. Very fast shipping. Great quality. Beautiful

Date of experience: January 24, 2025
Texas
1 review
0 helpful votes
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Product is Okay
February 4, 2025

The product itself was okay. I don't know if I'll purchase again.

Date of experience: January 24, 2025
South Carolina
1 review
0 helpful votes
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The site was easy to use and easy to check out. There are a lot of chooses of card craft supplies.

Date of experience: January 24, 2025
California
1 review
0 helpful votes
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I'm so happy with my invitations
February 4, 2025

My order came fast and was beautiful. My wedding invitations were very nice and the price was amazing. Definitely ordering from here again.

Date of experience: January 24, 2025
Massachusetts
1 review
0 helpful votes
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Great products and Great Service
February 4, 2025

Many products On-line to choose from. My selection this time was different than previous orders. Product and Serice great.

Date of experience: January 24, 2025
New York
1 review
0 helpful votes
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Really good experience, good quality, and faster on shipment.

Date of experience: January 24, 2025
New Jersey
1 review
0 helpful votes
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St Patrick's invites
February 4, 2025

I have a huge dinner every year, these invites were perfect. Better than expected when they arrived.

Date of experience: January 24, 2025
Florida
1 review
0 helpful votes
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Great product. Reasonably priced. The exceeded our expectations

Date of experience: January 24, 2025
New York
1 review
0 helpful votes
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Great!
February 4, 2025

It was my first time ordering and I'm very happy with my order. The birthday invitations are beautiful! Ordering was easy and communication was great throughout the process.

Date of experience: January 24, 2025
California
1 review
0 helpful votes
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Shipping
February 3, 2025

The experience is easy and great. The shipping costs were out of control.

Date of experience: January 24, 2025