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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Cute personalized labels
March 20, 2025

I was able to personalize my maple syrup labels and get them within a few days of ordering. I am super pleased.

Date of experience: March 10, 2025
Connecticut
1 review
0 helpful votes
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Very fast and nice product
March 20, 2025

Was easy to go through the online experience thank you very much

Date of experience: March 10, 2025
Pennsylvania
1 review
0 helpful votes
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Fast and efficient
March 20, 2025

Excellent experience. Item came in a timely matter and was just what I ordered.

Date of experience: March 10, 2025
California
1 review
0 helpful votes
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We recieved the shirts in a timely fashion - however the Ladies M shirt is more like a S or extra small. Very disappointed in the shirts.

Date of experience: March 10, 2025
Zazzle S. Zazzle Rep
over a year old

Hi Dalee,

I'm really sorry to hear about the issues with your recently placed shirt order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Nevada
1 review
0 helpful votes
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Easy peasy
March 20, 2025

I had a small order that I placed not too long before a trip, so I was hoping to be able to get my shirts as quickly as was estimated; and I was also hoping that they would be exactly as I ordered without any issues because I would not have time to send them back with changes. I'm happy to say they arrived in just a few days and they were perfect- just as I had designed and ordered so I couldn't be more pleased with my purchase!

Date of experience: March 10, 2025
California
1 review
0 helpful votes
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Quick ship
March 20, 2025

My order was shipped quickly after it was ordered and they turned out great for my engagement party favors.

Date of experience: March 10, 2025
New York
1 review
0 helpful votes
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Great service!
March 20, 2025

We really liked our order! The only thing we wished was better was the thickness of the paper.

Date of experience: March 10, 2025
Pennsylvania
1 review
0 helpful votes
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Excellent product
March 20, 2025

We LOVE our invites for our child's first birthday. They are exactly what we wanted.

Date of experience: March 10, 2025
Maryland
1 review
0 helpful votes
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Great product
March 20, 2025

I ordered thank you cards for my baby shower turned out great

Date of experience: March 10, 2025
Pennsylvania
1 review
0 helpful votes
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Very nice shirt
March 20, 2025

Had no problems ordering what u wanted. It arrived on time and was nice material

Date of experience: March 13, 2025
Florida
1 review
0 helpful votes
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Great quality and quick shipping
March 20, 2025

It arrived sooner than expected. It was a gift and the recipient was very happy with it.

Date of experience: March 10, 2025
Virginia
1 review
0 helpful votes
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Bittersweet Experience
March 20, 2025

I was satisfied with the product, but the cost of shipping was entirely too much.

Date of experience: March 10, 2025
Florida
1 review
0 helpful votes
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Easy peezy lemon squeezy
March 20, 2025

So simple and efficient. Exactly what I was looking for and delivered ahead of schedule!

Date of experience: March 7, 2025
Kentucky
1 review
0 helpful votes
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Kind of confusing
March 20, 2025

There were no instructions on how to use the app to fill in what you wanted the invites to say. Thank God I ended up taking the time to try to figure everything out because my mother almost ordered my baby shower invites with someone else's name on the front since everything was filled in and had to be changed per preference the way to switch between the front and the back of the invites was not clear. I feel like many people have probably waisted their money and order invites while making this mistake.

Date of experience: March 10, 2025
Zazzle S. Zazzle Rep
over a year old

Hi Amber,

I'm really sorry to hear about the issues with designing your order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Canada
1 review
0 helpful votes
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Just perfect!
March 20, 2025

Fast delivery. Paper and impression with high quality! Amazing design!

Thank you! I loved it! 🤩

Date of experience: March 10, 2025
New York
1 review
0 helpful votes
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Love our party invitations!
March 20, 2025

The invitations for our event were easy to design and came out beautiful!

Date of experience: March 10, 2025
Iowa
1 review
0 helpful votes
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Easy
March 20, 2025

Very easy to personalize order for personal business cards

Date of experience: March 10, 2025
Arizona
1 review
0 helpful votes
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Shipped quickly
March 20, 2025

Very quick shipping and product r delivered exactly as expected. Thank you

Date of experience: March 10, 2025
North Carolina
1 review
0 helpful votes
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W stickers
March 20, 2025

Good product would recommend for any type of baby shower stickers

Date of experience: March 10, 2025
Oregon
1 review
0 helpful votes
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Pleasantly surprised
March 20, 2025

I would suggest Zazzle to get business cards. Mine turned out amazing.

Date of experience: March 10, 2025