On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The invitation looks great and it arrived on time. It looked like it did in the book
Had a great experience and even ordered more! Thank you very much!
I ordered t-shirts in infant, womens and mens sizes. They all arrived quickly. Good quality. Great price. Easy ordering
It is a beautiful t-shirt!
It came very quickly. I love the fabric because of its softness yet durability
I was looking for some Ukraine/Canada buttons or banners and I found Zazzle! The buttons I ordered are exactly what I wanted. Not too big, beautiful accurate coloring. I love them. And they arrived so quickly!
I received my ties in a timely fashion and they look wonderful.
I used zazzle to create custom invitations. It was incredibly easy but i'd advice to look very closely to the designs as there will be small watermarks you may not notice.
Ordering was easy! The t-shirt I ordered is very nice and I like it a lot. I ordered an XL but it fits like a large. The design is wonderful and I would highly recommend getting the shirt!
The cards were a little dull compared to what I seen on the website.
I gave them images. That put them on the shirt simple, as that? I wish I'd thought a little more before. I sent them, but that's not their fault. It's mine the next time it will be a little better.
Not what I expected for 60.00 not a happy customer will never order again didn't know I was paying for cardboard
We loved our invitation a got them just in time for our event. They are so beautiful 😍
I have ordered my husbands Business T-shirts several times. Not only are the delivery times prompt, but most times early. And the consistency of the product has always been spot on!
Ordered invitations for my future Daughter-in-law's bridal shower. They were perfect! They arrived in a timely manner and when I was told they would.
Hi,
The cardboard packaging caused my custom wedding napkins to bend and sink in. I ordered 500 of them and they are mostly all bent and deformed :(
When I took a few napkins out and placed them on my table, they are very obviously arched. It looks very unaesthetic. I will attach photos so you can see what I mean.
My wedding day is 5/25/25. I have some time to re-order napkins. I loved my custom design with Zazzle but I'm worried to order again from them. Their packaging strategy caused my napkins to be deformed. Hoping that customer service sees this and can rectify the situation.
Hi Christine,
I'm really sorry to hear about the issues with your recently placed napkin order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
Love the quality and color of the Tshirts I ordered. I saw the ad on YouTube and thought it looked interesting. I get asked all the time where I got my shirt. Thanks again
The cards were exactly what I ordered and also arrived 2 days earlier than expected!
These were exactly as pictured & loved the customizable functionality! They even delivered before expected!
Service was excellent and timely. Thank you for your service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Stationery Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Diana,
I'm really sorry to hear about the issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan