Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've ordered several products from the Zazzle websites and ALL have been exactly as I had hoped. And ALL were delivered quickly! Their products are high quality, well made and as most things I order are for Gift Giving, I'm proud to give them to the people I care about.
Again, Zazzle always exceeds my expectations!
Very pleased! Great quality at a great price! Seems like the printing stage takes a little long, but besides that, excellent service!
Zazzle has a ton of really interesting stuff. I love the option to customize OR just shop from the stock products offered. Great place to find personalized gifts for just about any occasion. I also love that they run a TON of deals and % off codes through their e-mail program. Makes it easier to justify some really great purchases!
Zazzle is a great place for artists like myself to earn some extra income with their original designs. They will print your graphics onto all sorts of products such as bags, postage stamps, mugs, etc. And the artists will earn royalties from their products that sale.
Some products turn out better than others and my favorites -which they do an excellent job on- are their mugs, Rickshaw messenger bags, cards, postage stamps, and plaques. The print quality is always better on their non-fabric items (with the exception of the Rickshaw bags, which are printed by a company other than Zazzle -- and the quality is outstanding).
If you really like shopping on Zazzle like I do, you should totally sign up for their emails. If you do, you will be notified about all of their awesome sales which really helps save money. Also, If you order throughout the year like I do, I definitely recommend getting the "Zazzle Black" Free Shipping offer. Basically, if you pay a one time fee of $10 you will get free shipping for an entire year. That alone has saved me TONS.
You can find almost anything you want on Zazzle - someone has designed it or you can do it yourself. Some days, you can spend hours looking, there's so much stuff available. My wife and I have purchased some of our own designs and those of others on t-shirts, mugs, steins, and the quality is excellent. Customer service for a minor print issue was also satisfactory. You can't go wrong with Zazzle!
A great website! Easy to use, an abundance of fun and practical projects for gifts and "just because"!
This is the best place I've seen for the type products they offer. The quality of the clothing I purchased was awsome!
The website was very clear and detailed. I knew how to figure out how much postage I needed and what size I wanted.
I haven't used Zazzle much. But so far I like what I am getting... Prices are a little high, but they have lots of sales. Excellent quality product and decent customer service.
I've made a number of things from zazzle and they turn out wonderful. Please, if you ever want to create something memorable from your family pictures or personal drawings, give zazzle a try! They have numerous things for anyone you can think of :o
Ordered our wedding invitations, RSVP cards and Dance invititations and we LOVED them, as did our guests. We have gotten so many compliments about how beautiful the invitations are! They are good quality, great price, and they came within a few days!
Zazzle.com provided me with affordable yet high quality custom made by me unique and amazing invitations and postcards for my special event. Zazzle's website is so easy to use and the prices are just right. The selection is enormous. Zazzle even had stiletto stamps for me to use for my 40th shoe party. How amazing is that!?! If you can think it, at Zazzle, you can find it! From invitations to custom items for my business, Zazzle.com has it all and the price, delivery, customer service is RIGHT ON! I will never go anywhere else :D
Product ordered was a iphone case with personal picture, turned out very nice
Cards were perfect and spot on, this place is awesome and is very reliable.
Zazzle may be OK if you are the sort of person who plans everything months or weeks in advance but if you are like the rest of us AVOID! My birthday card order took 16 days from placing the order and arrived well after my father-in-law's birthday.
Very helpful to my business. Excellent service, great quality and lots of choices and ideas.
I ordered a canvas art picture from them and it came out beautiful! Very true to life. Shipping and production time were as promised. Very pleased with product.
We love the tshirts here. Everything is great at this site and we recommend it to others. My wife has told so many people about your site too.
Great quality t-shirt, printing and overall very pleasant experience. Would not hesitate to deal with this company again!
I was looking for Bridal Shower gifts, and Zazzle.com had the perfect recipe binder and apron that I could personalize for the bride. The colors were true, the personalization was perfect, the timing was great. I would definitely recommend them and order again!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

