ZazzleReviews 13,789

Very unhappy with my Zazzle experience.
I am still waiting for my shirts two months after placing the order.
Despite several requests via the Zazzle website and via direct email, customer service still has not replied.
I purchase many products on the internet. Unless Zazzle corrects this situation, I will never use Zazzle again and will warn people widely against buying from Zazzle.

UPDATE: after posting on SiteJabber, Zazzle was very prompt in replying and correcting the problem. It would have been better had Zazzle responded promptly to my direct enquiries via its website, and better if there had been no problem in the first place. But in the end, Zazzle fixed the problem, and should be given credit for that. Thank you, Chanel, for turning around my opinion of Zazzle, or leaving open the possibility that I may in future do business with Zazzle.

Despite Zazzle providing great business card designs and custom design options I am very disappointed in their service. I ordered my custom bushiness cards on 6/6/14... it is now the 26/6/14 and I am still waiting for them to arrive. In addition to this I have tried calling both contact lines both of which seem incorrect or unavailable! My emails and service resquest have not been responded too. VERY unhappy and disappointed in this service. I strongly discourage using Zazzle for anyone who is considering ordering from this sight and ordering to Australia. Considering their moto says "We promise 100% satisfaction.
If you don't absolutely love it, we'll take it back!"... I am 100% not satisfied!

DO NOT ORDER FROM ZAZZLE!

I ordered Bridal Shower invitations and only one was what I ordered all of the others was the sample on the screen! I called customer service and was left on hold for 36minutes before I gave up. I emailed them twice and have not heard back. What am I supposed to do with all of these use less samples? I will never order from here again. The worst thing is that for the 36 min. I was on hold I kept hearing over and over how they guarantee 100% satisfaction of your money back. This is far from the truth it's been nothing but a headache dealing with this company and I will never deal use or recommend them again!

Do not order from this company. They have a great practice of taking your money and then later, if they feel the image is in violation of something, they will cancel the order but keep your money. At some point they will eventually give it back so they say. However, I am not in the habit of handing money over to a company that takes your money and then decides to not make it.

I was initially denied to make a particular mug, and then I changed the graphic at which point they denied me again. In the meantime, they are holding onto over $40 of my money. I know its not that much money but its the principle.

Do not use this service.

I have repeatedly sent cases to Zazzle inquiring about the status of my order and have not received any useful feedback. It has almost been three weeks and I still have not received my order (which is not the 5-12 days delivery time that Zazzle promised on their website). Originally, the mugs I purchased were bought as a gift, however this delay in shipping has created problems for me and now I am unable to give the mugs as presents because it is so late. I am extremely disappointed in Zazzle's service. I do believe that I paid a considerable amount for the mugs and I at least expect it to be delivered in good quality.

If I had known the shipping would take this long, I would not have chosen standard shipping because then I would be able to track my order, which clearly I am unable to do now. But then again, if I would have known, I would not have ordered from Zazzle in the first place.

I am not impressed at the customer service and would not recommend this for others.

I ordered three posters, paid quite a lot for them assuming the quality would be ok. But Zazzle clearly did not have the right resolution image to start off with as the quality was awful. They should not be advertising these products at the sizes they are. I have since written to customer services directly and also online and have now been ignored for 9 days. So my experience is pretty awful products combined with pretty awful customer service. Would never ever use again, and wish I'd paid attention to the other poor reviews before buying.

I ordered a personalized mug for my boyfriend for Father's Day, I ordered it second day air on a Monday, I received it today on Friday and was so happy it made it on time so I could give it to him on Sunday, Father's Day! Opened the package, and the photo I submitted and text (Mr. Wonderful) were upside down! I was initially shocked and disappointed, then I grew more angry at the fact that this company sent this to me in the first place, it was so obviously wrong! The carelessness to not even check the product before shipment is unbelievable. Don't order anything from this site!

Just gets worse: I set up a new order with a rep on the phone. I had to pay $16 to return the original business cards. The next day I got an email that said that if I requested a store credit instead of a refund, I wouldn't have to pay to return the bad business cards. See this:
On Jun 7,2014, at 2:00 PM, support <*******@zazzle.com> wrote:
To simplify our returns process, we would like to offer you an account credit that can be used to re-purchase your modified design, or any other product atZazzle.com. The account credit also allows us the option to waive the return and not require the unwanted product back to our facility. If you want to take advantage of this, please respond to that effect. For more information on account credits, visit: $answer/2085.

Dear Miriam.,
Thank you for your email.
The representative with whom I spoke to on the phone never mentioned the option you describe in your email. If he had, I certainly would have gone with that. Please give me a store credit for the $16 I spent at UPS to ship the cards back to you. I will use it on another order. Thank you.

We'll see what happens next...