ZazzleReviews 13,788

Wish I would have seen these reviews last night when I was ordering a birthday present for my daughter. First off I received an email stating "Unfortunately, we are unable to process your order due to a conflict with one or more of our acceptable content guidelines." Not sure why they would have a product on their website they can't sell! If that wasn't frustrating enough then I find out they charged my card TWICE (they are in pending status at the moment) Also in the email they are saying 7-10 business days before I will get my money back on my card, I work in retail and know for a fact that the charges haven't even settled yet since I did this at 1:00 am this morning. Also on their website they say customer service hours are 6:00 am- 9:00 pm EST but when I called at 9:00 am this morning no one answered because they don't open until 9:00am PST. I wish I would have read all of the reviews before ordering, there is not one positive one and I'm not sure how this company is still in business. I will be calling again as soon as they are open and they better void the transactions.

Don't waste your time or money... products are poor quality and customer service is the worst I've experienced with an online company. The claim that "100% satisfaction is guaranteed or money back" is completely false. The cocktail napkins I ordered for a wedding were not only poor quality but arrived with green ink instead of gold. Even after I submitted photos of the ink next to a green leaf as reference, Ashley in customer service told me the ink looked gold and denied that the product was defective. She refused to provide a shipping label for return. So much for the company that earned its great reputation for their cute stamps

A representative from Zazzle did contact me and apologize upon seeing this post. The problem as been resolved.

I ordered graduation cards for my son's graduation as a Doctor from zazzle.co.uk for delivery to the UK. Although I searched the website, it did not inform me that the cards were manufactured in California, It is now over a week AFTER the graduation and the cards have not arrived. I also contacted the Zazzel Customer Service through the website to find out where the cards were manufactured as they were so late - it took them a week to email me a reply. Very poor service - don't order from Zazzle

I have tried Zazzle twice and both times they have failed to deliver on their claim of fast turnaround times. Shame on me for giving them a second chance. They claim that they can process most orders within 24 hours. I spent 20 minutes on hold waiting to confirm with their customer care that I would receive the item on time. I even paid $50 for expedited shipping. They can not live up to their claim. It took days longer than they promised to process my orders and both times they delivered them very late. As a result I've had to go without Christmas cards and birthday invitations. They should not claim to provide speedy service if they can't live up to their promise. They set false expectations and then disappoint because they can't deliver on them. The quality of the cards was ok, but not worth the cost. Use Vista Print instead. They are much more reliable.

Horrendous! I ordered a lovely personalised card as a thank you for a friend following a wonderful weekend away with her and her family. That was 3 weeks ago. Nothing has turned up... Despite paying the (unbelievably over-priced) express delivery price of £13.88! The card itself was only £2.85. I've emailed the 'contact us' address twice-no reply. I've called the US customer helpline twice but after holding for 10+ minutes had to hang up (why do they have a UK site - but only a chargeable US number for customers to call?). Gutted - I'd like it know where my card went, get a refund and an apology.

I ordered business cards and gift cards from them which is the worst quality EVER so thin and bad quality! They have their fake "if you don't love it return it" motto but you have to get an RA and it's impossible to get hold of anyone I've sent two emails and phoned and phoned but nothing? I had to create this post in hopes that a customer service representative would care enough to contact me so I can send this S#it back! STAY AWAY

Ordered a framed print from this site. It was very poorly packed and arrived damaged. I called the so-called service number and got no answer. I emailed and after a delay got a form response saying that they were not themselves responsible but would "file a claim on my behalf" with the shipping company they used. They further asked that I send them jpegs of the damage. I sent them the pictures as requested but said their reply was unacceptable, that they needed to stand behind their own order, and I said they needed to pick up the product for a full refund or let me keep it with a credit for the damaged frame. This has gone on for weeks and I don't have time for this bull$#*!. Next I will file a claim through my credit card and report these clowns to the BBB

I'm so upset! Ordered a personalised memorial hanging ornament for my lovely friend's funeral wake, to hang on their 'memory tree'. I received a parcel from Zazzle this week - addressed to me, but the contents were for a person in USA! I received their personalised wedding ornament - did they receive mine? OMG, I need it for 15th of this month and am fuming! Sent a case message - no reply or acknowledgement! How do I get hold of these people from the UK? I'm sad I'm being ignored!:-(

BUYER BEWARE! THEY WILL CHARGE YOU WITHOUT YOUR KNOWLEDGE.
I ordered from Zazzle. A month later there was another charge from them. At the time I was so busy I assumed it was an adjustment to my order and did not look into it. A year later they charged me AGAIN. I contacted them and they said I had signed up for a membership. I have no knowledge for signing up for a membership and I certainly did not want to renew a membership I had not used in a year. They would not refund it.

UPDATE - Received a response from Zazzle customer service and received a full refund. Thank you.

I've used Zazzle several times and was very happy with their products, until I had to return something. A month ago I ordered a couple of t-shirts. I need to return one of them because it is not true to size (too small). However, you cannot return anything to Zazzle without first getting an RMA #, which you must do by contacting them. I've been trying for over 2 weeks now to get this number without success - 3 online RMA forms, 1 email to customer service (*******@zazzle.com), and 1 phone call (I never actually spoke with a person, I was just on hold for over 26 minutes), and I still have not heard a single word from them. They have a 30 day return policy, so I think they are just waiting me out until the 30 days has passed and they can tell me that it's too late.

I will never buy from them again, which is unfortunate, because I really did like their stuff.