ZazzleReviews 13,742

Furious! Email's rejected, cannot get them via phone, they took my money immediately from my account, yet I still have not received order! It has been in "processing" FOREVER! Do NOT risk doing business with them ever! I don't have $60+ to throw away! This is a NIGHTMARE!

I waited more then 3 weeks to be told what I ordered was unavailable or they weren't certain if my order would be completed. Zazzle is a Terrible, terrible company to do business with

This company SUCKS! Don't even bother ordering anything from them. There statement of 100% satisfaction that they claim on their site is a load of Crapple. Zazzle=Crapple

As a writer and and a graphic artist, I chose Zazzle as my source for seeing characters from my books come to life in merchandise. The quality of the products are excellent. The printing is great and color accurate. Creating The Pires shop on Zazzle http://www.zazzle.com/thepiresshop?rf=************** was easy. They also provide terrific ways to market products to all the Pires fans.

I have been trying to contact Zazzle about my order however I keep getting replies that the email has been rejected.
I ordered demo cards for my baby shower lucky i did not order the the bulk of it without trying them out first.
I have had no reply, my tracking number says shipped however with nothing else or not knowing where it is shipped too.
If i do not hear from them or get my item I will have to take further action! Very poor service

Amazing quality, price and printing is great! Would recommend to anyone, received so many compliments and products are even better when they arrive and you open the package, very nice!

I attempted to submit an order with fan created artwork which is protected under the fair use clause by the American copyright law that allows for the "production, display and distribution of derivative works if they fall under a fair use exemption, 17 U.S. C. § 107." Zazzle cancelled my order several days after I submitted it and simply replied to my email dispute with a form letter (ie: a canned, or pre-written, statement). That was a huge waste of my time and resources.

I am very upset as\i ordered birth announcement cards on 30 July to arrive within 5-12 days. This was already a long time to wait as I have family members who have been enquiring after sending gifts and we were a little behind after the baby's birth in sending them out. Zazzle sent me a box of envelopes about two weeks ago, but no cards. I then emailed them and they agreed to expedite the cards by courier. Still nothing... Its almost three weeks now and to make matters worse their customer services are not responding to my emails. I still dont have my cards Very upset and very poor service

I am glad that I did not read the other reviews. Everybody is so upset and frustrated with not getting their orders. Mine came in 3 days- I guess because it was a poster and not a personalized item. Regardless, I love the poster. It actually looks better in reality than on the website. I will order from them again.

If you need a full-service printing company, Zazzle is not for you. But if you know exactly what you want and can position your artwork on your own, you'll do just fine with Zazzle. They offer more personalize-able products than most other companies, do not charge per color, and offer a satisfaction guarantee. On one of my orders the screen print was too small; I contacted them and they told me how to fix it and they sent out a new order at no additional cost to me and did not require me to return the shirts. But if you need to contact customer service, prepare for a wait. And you do have to do all your own work; no one will check it for you before it's created. Also you'll be notified once your order has shipped but there is no day-by-day tracking, kind of frustrating. But I have always received my entire order in the amount of time estimated on their website.

I have ordered Business cards on 4 separate occassions from Zazzle.co.uk and not had any issues.
The cards are sent form the US which isn't made perfectly clear but as long as you are organised and prepared to wait a couple of weeks then there are no problems.
There are so many customizable templates to choose from and the design tool is pretty intuitive, it's worth the wait. Postage costs are not that high either - a few pounds.
Also there are often discount codes that are published by Zazzle - see here - http://www.zazzle.co.uk/coupons?rf=**************

As at the date of this review being written there is currently 15% OFF BUSINESS CARDS.

The company has not responded to my email inquiry about an item in my order that has not shipped, and has had the status of "processing" for 11 days now (yet I was already charged in full for the entire order). Their website said the shipping turnaround is 24 hours for this particular item type (unframed poster), yet I have not received any sort of update after 11 days. I guess my only recourse it to dispute this with the credit card company.

Do not order from Zazzle! First off is their misleading Groupon... If you have ordered from them before you know that they offer over 100,000 different styles of invites... So when a Groupon comes along in bold writing "110 5x7 invites for $44.99" you know this is a good deal... Then you read the very fine print that says you have 300 to choose from!... That's not the worse part... after you go to this list of restricted invites they are in categories... There are less than 30 different birthday invites to choose from! What a scam... No one wants this group of outdated invites to begin with!
The email customer service takes DAYS to get back to you! Hello year 2014... The phone customer service is a joke... Don't try and use a coupon code ( that is on their website)... most likely it won't work with your order..

I just got an email saying that my order was cancelled because my billing address and the delivery address do not match. It also states that the department tried to contact me to confirm the address but no email or phone was actually made/sent. I actually called customer service, Yes! They did answer after about 25 mins, the Lady on the other end said there was nothing that she could do, that I have to contact the fraud department. I am getting married in less than a week and this was going to be my wedding gift to my loved one yet it might not make it on time Because I HAD TO REORDER! Yes I PLACED THE ORDER AGAIN!
Hopefully someone gets back to me as soon as possible and this gets resolve quickly I have less than 8 days now for this to get deliver!
HORRIBLE CUSTOMER SERVICE... SO FAR...

I ordered 4 turtle ties for my wedding coming up on August 22nd. The ties are not what I was looking for in the design. I don't want a return, I want to exchange for a different style! NO ONE there will answer the phone or answer my emails! I am running out of time to do this exchange! I am going to contact my bank and dispute the charge and just send them back and take my business elsewhere. This is the worst customer service ever! I am a customer service manager and if my customer service department did this I would get FIRED! HORRIBLE!

Had the horrible experience of getting my order from this company. Will never ever deal with them again.
Ordered "gold foil" business cards to get nothing but a cheap as card, absolutely no gold foil on this, 100 cards for over $40, complete rip off. If I had known the order would have been so bad I would have ordered from my home country which is New Zealand. I could have ordered the same cards here for less than half the price I had paid to them and get more cards.
I have tried contacting the company numerous times, once to ask about the delivery date (they have a web address zazzle.co.nz which makes you think they are nz based so I had expected it to arrive sooner than 4 weeks) also for my complaint once I had received the cards, and none has been answered. They say on the package slip: if you are not satisfied with your order, then return within 15 days however this doesn't have a return address. Also the ordering system is not clean, they use so many different order numbers, you have a product order, then there is postage order number, and I notices all order ID's were different from even what they have emailed me!

This is nothing but rip off, they get away with scamming you by providing you with cheap as products at low cost to themselves while you pay good money thinking you will get a quality product and at the end of the day they can get away with it by proving they have shipped your item.

Completely disappointed and will spread the word of how bad the quality is. The card is obviously cheap is it thin paper material with simple layout. ABSOLUTE False advertising when you see their designs and descriptions. Can't express enough just how disappointed I am