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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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The company is easy to work with and very helpful. The product received was exactly as shown. Will definitely use Zazzle.com again.

Date of experience: December 4, 2014
Zazzle S. Zazzle Rep
over a year old

Hi Norma! Thank you for taking the time to share your experience with us. We will be sure to let our team know as well. Please don't hesitate to let us know if you need anything!

Canada
1 review
1 helpful vote
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I ordered some bday invites from this company. It said 5-12 days. So on the 12th day I emailed them and told them I didnt have the invites and that I needed them asap. They said it must be lost in transit. So they printed more out and sent them the same day and I will be getting them tomorrow. I was really ticked at first but I have to say they made a great come back.

Date of experience: December 2, 2014
California
1 review
5 helpful votes
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I have never wrote a review before because I feel that businesses do make mistakes and strive to do their best. But ZAZZLE is the worst company I have ever dealt with! I ordered my stamps on 11/20/14 and still have NOT received my order and I paid for 1 day shipping! My wedding invitations are NOT going out on time because of you! If anyone reads this post PLEASE NEVER ORDER ANYTHING FROM THIS COMPANY! Worst company I have ever ordered anything from! I have received email after email saying they have been shipped and will be received that day, then I will get another email saying it will be another day! I have been on hold all day today trying to talk to someone and of course haven't reached anyone yet. DO NOT ORDER FROM ZAZZLE!

Date of experience: December 1, 2014
Zazzle S. Zazzle Rep
over a year old

Hi Laura. We apologize you did not receive the order in the stated amount of time due to some issues with the courier. Our team did assist you and provided a resolution due to the issues. Please feel free to reply to their e-mail if you have any further questions or concerns. Thank you.

Illinois
1 review
0 helpful votes
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Zazzle
December 4, 2014

Zazzle
Great site and exceptional service! Highly recommended!

Date of experience: December 1, 2014
Maryland
1 review
1 helpful vote
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Products I've received from Zazzle more than met my expectations. Christmas cards are of heavy stock and I know will elicit chuckles for my friends.

Date of experience: November 30, 2014
Georgia
2 reviews
5 helpful votes
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These guys rock
November 29, 2014

These guys rock. I ordered a case for my new iPhone 6 and it arrived with a tiny little chip in the plastic. With absolutely NO hesitation, Zazzle initiated a new order for me without asking me to even return the item. They only asked that I email a picture of the defective case. The return process was seamless and wonderful. I will order from them again for sure.

Date of experience: November 26, 2014
Connecticut
1 review
4 helpful votes
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I paid a lot of money for posters to decorate our home gym (from Zazzle). I was willing to incur the cost for the images and quality I thought would come from this company and from a product that cost so much. Well, I did NOT get what I paid for. Disappointed is an understatement! The quality was horrific- fuzzy and grainy. I had to pay to ship them back (in addition to the shipping I paid to receive them). 100% satisfaction is not guaranteed.

Date of experience: November 25, 2014
Zazzle S. Zazzle Rep
over a year old

Hi Jill! We apologize for the issues you had with your order. We do see that our Team has been in touch with you. Please feel free to reply to that e-mail if you have any further questions or concerns. Thanks!

New Zealand
1 review
5 helpful votes
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I am fairly sure these views must be fabricated. I ordered from Zazzle 6 weeks ago. They never confirmed my payment, despite the money leaving my bank, rather I was receiving emails prodding me to 'make my payment.' I made them aware of this but they instructed me (corrospondence with them is about a 3 day wait for a reply) that it takes time to receive the payment in some cases. 4 weeks later I had not received my order nor heard from them. I emailed them proof of payment and asked what was taking so long. My last email from them, one week ago, told me my order was being looked at my their financial department. Today I simply requested my money back which I highly doubt will happen. Stay away from Zazzle if you dont enjoy not receiving what you paid for :)

Date of experience: November 24, 2014
Zazzle S. Zazzle Rep
over a year old

Hi Karley. Thanks for your message. Could you please send us a private message with your order number? We will have our team assist you. Thanks!

California
3 reviews
0 helpful votes
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Quality products at great prices and super fast shipping. Highly recommend!

Date of experience: November 24, 2014
Wisconsin
1 review
6 helpful votes
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I ordered 5 decorative couch pillows from Zazzle. First of all, it took approximately three weeks to receive them. Secondly, the materials they were made of were of poor quality, especially for the price I paid. I returned them three weeks ago and they deny ever receiving the shipment. I forwarded them the proof of delivery back to them only to have them completely ignore my email. And still no credit. I am going to contest the charge on my credit card and let Zazzle deal with that one.

Date of experience: November 24, 2014
Zazzle S. Zazzle Rep
over a year old

Hi Diane. We definitely apologize for the issues you had with your order. Our records indicate the refund for this order has been issued. Please feel free to reply to the e-mail you received if you have any further questions. Thank you.

GB
1 review
1 helpful vote
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Zazzle is generally good
November 25, 2014

Zazzle is generally good. Their prints have - across 3 orders - been awesome, and their products are almost without exception almost. Zazzle gives good value for money, but not exceptional, and their prices aren't as cheap as you could find elsewhere. I'd recommend Zazzle for good value for money for effort in buying; they're a lot easier to buy from than other companies, and aren't very expensive.

Date of experience: November 22, 2014
Georgia
1 review
2 helpful votes
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Zazzle is my go to site for business cards, custom products, etc. They are easy to access if there is a problem and they always come through to make us, the customer, satisfied. I really adore their selection of business card designs. I get compliments all the time when I extend my card to a client. THANK YOU ZAZZLE!

Date of experience: November 21, 2014
Illinois
1 review
5 helpful votes
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STAY AWAY!
November 20, 2014

STAY AWAY! Ordered invitations - site said manufactured today and shipped tomorrow so I ordered them. One week passed by - no shipping tracking number. Called customer service several times for ETA and no one could gives me a date. After waiting 18-22 minutes every time I call, I am still being told "as soon as the invitations are processed, we will ship it out." Trying to get an answer from a supervisor right now. If they can't tell me when I will actually get these, I will cancel the order because I needed to send them out last week. The event is on Thanksgiving - next week!

Date of experience: November 17, 2014
Zazzle S. Zazzle Rep
over a year old

Hello! We definitely do apologize for the issues you had with your order. We do show that you received your order a few times and we have also issued a full refund. If you need further assistance, please feel free to reply to the e-mails you've received. Thank you.

Tennessee
1 review
1 helpful vote
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Great selection, great prices and fast shipping. I've used them multiple times and never had a problem.

Date of experience: November 14, 2014
Texas
3 reviews
1 helpful vote
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I wanted a Hieronymus Bosch necktie to wear when discussing this painter's work in class. There were none on eBay, but Zazzle had several. Zazzle has stuff nobody else has. This is a good thing.

Date of experience: November 6, 2014
Georgia
1 review
1 helpful vote
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Because this was a last minute order for our destination wedding, I had no choice but to go along with it; however, the price for the quality of the print on the shirts we received were less than satisfactory, in my opinion. I have used sites in the past where you can customize products; however, the look of the ones I received from Zazzle looked as if they were done on a below average printer, as opposed to being screen printed. The words were blurry and/or faded on the shirt. What should have been black ink, looked more gray. I ordered three shirts - two for the bride and one for the groom. The groom's shirt was the best of the bunch. I customized two of the three shirts, and the other was already done by a Zazzle designer. The quality of the shirts themselves was not bad, even considering I went with the lesser (value) options. Although the shirts were a hit, I was a bit disappointed and probably will not order this type of product from Zazzle in the future.

Date of experience: November 4, 2014
Illinois
1 review
1 helpful vote
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I love Zazzle, their products and their customer service. I had an issue with my wording on a shirt and they sent me a new one within two (2) days!

Date of experience: November 3, 2014
Illinois
1 review
1 helpful vote
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I really enjoyed browsing through all the wonderful products that this site offers. I was looking for a certain type of poster and found just the right thing in the size that I needed.

Date of experience: November 2, 2014
Washington
1 review
1 helpful vote
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They shipped the product very quickly and it was in excellent condition! I am very satisfied.

Date of experience: October 31, 2014
Maryland
2 reviews
2 helpful votes
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Great place to make custom football buttons. Have helmets in different colors and you can customize the number and team and player names. Received many compliments on sons football button. Great colors and the buttons are well made.

I also used Zazzle to order a photocopy of my sons football picture that was on our local news website. Great way to capture the moment.

Date of experience: October 30, 2014