ZazzleReviews 13,742

Do not order puzzles from here! The printing quality of the puzzle is ok, but the whole execution is off! The pieces do not fit together correctly and are loose. The puzzle I received had many missing pieces. This makes it impossible to execute. Even though I was apprehensive, I ordered from zazzle because of their 100% satisfaction guarantee. I wish I stayed away because their return process (even with a defected product) is difficult and not worth it. I believe that the reviews that they have on their actual site with the products are completely biased so stay away.

I recently made my first purchase through Zazzle and I couldn't have been more pleased! The delivery time was awesome, the quality of the product was superb and the price was incredibly reasonable. The ordering process was easy, and the continual email updates regarding the status of my order was A+. The variety of products is amazing, so I'm definitely a customer for life now!

I received my order. I just don't understand how all 5 ornaments are different. If they were not personalized, I would return them. So much for 100% satisfaction. 3 of them have crooked pictures on the back. 2 of them have one of the paw prints smeared and 3 of them you cannot read the dogs name because you punched the hole in the middle of the name instead of on top of the bone. Why can't all 5 be made properly and the same. My first time using your company and my last. These were expensive ornaments and not worth the cost unless they are done right. Teresa

We promise 100% satisfaction-NOT TRUE

I have tried 2 cards and they are not usable.
Order#1. The heavy duty paper is not paper at all, it is ridiculously thick cardboard. The metallic effect if not metallic at all, it is a dull gradient. The printing was crooked or the cards were not cut square. The tracking link for Ontrac shipping is a bogus UPS link.

Order#2. Second try was with normal paper and no fake metallic band. This time the colored lines were misprinted. So tried a do-over. Same UPS error, no sign of my order in my account. My ink jet printed cards at home are so much better.

1-2 spam emails every day about their specials.

Although the customer service team was really friendly and kind, the rest of our experience was as bad as it can get!

We ordered 15 custom kindle covers on a Thursday and all was great! They were quoted to arrive the following Tuesday. On Tuesday we receive nothing and no shipment notification from Zazzle. I check in online and see that our delivery has shifted by another week! No one notified us about this delay, so I reached out and they changed our delivery method (for free) and apologized for the situation. The problem was that we were moving offices the Friday of that week and this was an aggravating but not serious situation. They updated my address and were very helpful.

The kindle covers were ordered with two and a half weeks to go to our Board meeting. This was a time sensitive order and anyone working with print vendors know that this isn't an unrealistic deadline.

A day after the shipping issues were resolved I receive an email that they cannot fulfill my order because they are out of stock of kindle covers! You heard right! Out of stock! This is a week after they accepted my order, charged me money, were 'in production for 4 days' and now they cannot fill my order. This is a week and change until I need to be at the Board meeting, covers in hand! It is unbelievable. When I called to inquire what happened - apparently, they had the stock when the order was placed but subsequently ran out and only realized this a week after I placed my order.

I cannot put into words how unbelievably shocked I am at the blatant mishandling of their business. My covers were due to start printing a day, maybe two after my order was placed. They had the inventory on hand at that time. It is just good business to ensure ongoing production by not taking on orders which cannot be filled. Has anyone on the team taken an operations management course or any business courses at all?

I ordered senior graduation invitations and half out of the entire pack had poor picture visibility, with a white smudge of some sort, and to top it all the invitation sent to me was on hard card board not quality photo papet with a matte or glossy finish. I filed a complaint and had been promised a corrected and replacement shipment, I have yet to receive it. I never asked for a refund I just wanted what I paid for. I will never order from Zazzle again, I had to physically reorder a new design and wonderful quality work done from my local Target Store photo department

Tried repeatedly to cancel Zazzle Black delivery service after being offered a free 30 day trial. After calling and holding for about 15 minutes I finally got through to someone who was supposed to cancel the service; and I was sent a confirmation of cancellation. The following day I get an e-mail thanking me for joining and then charging me! By e-mail the response I get to this is that it takes 45 days to process a refund (but it only takes seconds to create a charge to you). Now I am facing 2 credit card charges and will have to block them from ever charging my card again. The credit card company "Fraud" department is also looking into this and I have disputed the charges.
Don't waste your time/money with these people as there is no customer service department and they will only placate you if there is a problem.