ZazzleReviews 13,742

First time zazzle and never again.

I had ordered bathmats a week and a half ago from zazzle and the estimated delivery date was 8/17-8/19.

I checked my order status on the 18th thinking they should have been in by now. Instead it said they were in the process of making them! I figured they would ship it by the next day so I didn't call.

Come the 19th, they STILL haven't made them yet. I have a house showing tomorrow and my interior designer and I planned to have those bathmats in by the end of this week. Now I'm stuck scrambling to find nautical bathmats before I start showing the house to potential buyers.

I then called and all they could do was just expedite the order as much as they could. They honestly should have just given these mats to me for free.

Just awful. Won't be buying house decor from zazzle again. I recommend just buying decor from amazon.

Used this site to design our wedding invites. The tools where very easy to use and great for a website. Both the invitations and stickers came in great time as per their delivery information. They look absolutely great and just as I designed them. They responded to my query in satisfying time. I will differently recommend this website as the quality is good and the price is not extravagant.

Ok, so UPS lost my rush Zazzle business card order. I panicked as I was leaving for a business conference (in 2 days) and UPS said they would investigate and have an update in 8-10 days. Uhhhh... No help there. I called Zazzle customer support and had the pleasure of speaking with Anthony. I could tell that he really cared about my problem and wanted do everything he could to help me. He put in a rush order for me and overnighted my cards (at no charge to me... WOW!). My cards arrived the night before my trip. Thank you, Zazzle! You have earned my loyalty 100%. I urge all to shop Zazzle! Btw... this is not a company plant - this is my real story. :)

I have ordered from them before and the product was good. This time I encountered an issue and had to talk to them via their support email. Either English is a second language, or they just don't care to take time to solve problems. I was never able to understand some issue they had with my order and some of their responses seemed canned and not even responsive to my questions. When I told them I did not understand the instruction, they sent the instruction again. I still don't know whether my order issue is resolved or not. But they say they are making it now. I have always said judge me not by whether we have a problem, but how I resolve problems. On this measure they fail miserably.

Followup- After this review I was contacted by Zazzle. It did not start out well with the person who responded, in my opinion not spending time to determine what I was upset about, and instead reiterating a prior response by customer service. However the agent was persistent and we did come to what I think was a satisfactory conclusion. I am not adjusting my rating because you should not have to go to the extreme of a bad review to get a good response to a problem.

Brought a iPhone case which meant to be really good and over paid for it... the case come with a cheap sticker on the back it should of been stainless and the case is a cheap plastic bit of crap that I can buy from a Chinese shop for £5 but for some reason zazzle seems to think it's worth over £120 what a joke... The screen also does not let me push the buttons properly like it says it does... I also can not hear properly and nor can others the case blocks all the speakers... I will never buy from this company again stay away the good reviews must be scams because this is the cheapest crap I've paid the most for... companies like this should just say it's cheap crap or close down

I purchased a discounted packet of 110 invitations through groupon from Zazzle. I then went to their site to order, staying within the boundaries of style, type, ink ect. I only purchased 75 invitations fully knowing i could order up to 110. Zazzle gave me additional charges which made me spend 94.00 as opposed to the 44.75 that should covered up to 110 invitations.
I was told by the company that I got charged because the quantity was 75 instead of 110. Last time I checked, that would mean they made money as I ordered less. So now I paid twice as much for less product? They said yes and they would not do anything thing else, case closed.
FRAUD IN THE CLEAREST INSTANCE
I will never do business with them again ever, the more or less stole money off of me. No where in the fine print does it say you have to order the exact number or you will get additional charges.

After posting I was contacted and now satisfied with the outcome. The company has offered to work with me and refund via store credit to be used later, which will be used since the invitations are beautiful so I know their work is good.

I read a couple reviews on this site about Zazzle products prior to ordering. So, I was very hesitant to order from them. However, with the price of cards being so low, I felt I didn't have too much to lose if they weren't very good.
Boy am I glad I did! I ordered cards from Zazzle to ask my bridesmaids if they would be in my wedding. They came out absolutely GORGEOUS! The colors, the writing, everything on them was exactly as it showed online. I was also impressed with the quality of the card, (thick cardstock). The company also sent me an envelope for each card, which I was expecting.
I love my cards so much that I plan to order wedding invitations with them as well!

I ordered invitations. Zazzle by far was not the least expensive but had the design I desired. I proofed the order and it seemed fine. A few days later, when I thought the order was soon to arrive any day, I received an email suggesting I cancel my order because the design I selected would produce white space. After "re-reviewing" the order it was not to my satisfaction and I made edits to the design. I am grateful for the proofing. But the anticipated lead time had decreased and in order to get the invitations out in a sufficient time, I would have to expedite shipping. While this is better than having to pay two full shipping costs, I am dissatisfied with having to now pay an additional cost for shipping an order that appeared to be correct at the time of ordering. After speaking to a representative and expressing my concern, the rep was unrelenting. The fact that I put time into the design and reviewed it several times, before submitting and then all of the sudden there is a problem that results in an increased shipping cost comes across a little suspect and not good customer service. My biggest regret is not capturing a screen shot of the order submitted as proof of the discrepancy. Zazzle is not inexpensive and the customer service is average at best. I ordered business cards previously and they were just "ok". Usable... but nothing extraordinary as the price might suggest. The experience IS NOT acceptable and there has been friction.

After posting the above original review, a representative from Zazzle emailed me and rectified the shipping issue in a way that was better than what I was originally asking to receive. The gesture created a sense of value in me as a customer. I still would advise other consumers to take proof of your proof, leave ample lead time, and hope that customer service overall has improved so that public shame to the company is not required in order to get a satisfactory resolution. I guess Zazzle is trying to get it right.

Stay away from this company! I ordered a print which looked great on the website, but the print itself was so horribly blurred and grainy. Clearly a low-res photo that was blown up and turned into a big blur. I was offered a zazzle credit instead of a refund, so I ordered a new, different print. SAME THING.
There is obviously no quality control. Low-res photo blown up which resulted in a blurred, grainy, pixely photo. I contacted customer service over a week ago and heard nothing. I made a second attempt and I'm hoping to get this all resolved. Terrible quality prints and customer service is just bad. Pay a little extra and go somewhere else, it isn't worth the headache. BUYER BEWARE

We took our Granddaughter to Disney World this year and she fell in love with Grumpy and Jasmine. These two beautifully made ornaments, customized with her name and the year, will be wonderful reminders of a happy time. She will treasure them for a long time - and not least because they are unbreakable. The colors are bright and just right, and the images are exactly the Disney characters. I recommend these ornaments wholeheartedly.

I purchased a groupon to be used on invitations on the zazzle website. When I purchased the groupon, I didn't realize that it was only for certain invitations on the zazzle site. The invitations I initially needed (wedding invitations) were not part of the bunch to choose from, so I ended up using them for something different (bridal shower). When I ordered my wedding invitations, I bought them on a day that there was a big sale on zazzle- it was a christmas in july sale offering something like 30% off. Anyway, I went on today to try and order the bridal shower invitations with my groupon code. It said the code was invalid. I had no idea why it wasn't working because I hadn't used it yet. I called customer service and waited a while on hold and then was hung up on. I called back and waited, not as long this time, and got a hold of someone. I spoke with Niall, and he listened to my situation and was very understanding. He looked at my account and told me that it looks as though my groupon code had been used on the wedding invitations, which is why it is invalid to purchase my bridal shower invites. I explained to him my situation and that I had never used the groupon code on any invitations... he reactivated the code for me and I was then able to purchase my bridal shower invitations. He was never once rude to me, instead super helpful and understanding of the situation and was able to fix it right on the spot! He even apologized and made sure the code would be reactivated in less than 10 minutes! I am so thankful to have had such wonderful help from customer service and very happy with the overall outcome! Thank you, Zazzle, for being awesome! I have had ZERO problems with you and your orders... I absolutely love them! Thank you very much! I will recommend you to anyone!

Would not buy from them again. I paid extra for express shipping to ensure my package would arrive on time as it was for a birthday gift. What a waste of time that was. After my package did not arrive within the specified timeframe I emailed them and was told that it has officially been 'lost in transit' and they would lodge an enquiry and send me out a replacement asap. After replying asking when I could expect the replacement I received another email from them saying that it has actually not been long enough and I have to wait 17 business days before they would enquire with their shipping company, and there was no mention of a replacement. So basically they are unwilling to offer any help or assistance and I am being fed the party line 'wait... business days and we will look into it'. Very disappointed, and still ensure when I can expect to receive my product.

First, the products are really great - it's a shame because I will never order from Zazzle again. Ever. I had planned to order a lot of my wedding supplies/favors from them, but the customer service is non-existent. The fact that a "Customer Support Hero" responds to inquiries does not mean the support is adequate. They clearly don't even take the time to read a request sometimes. I don't want anything from the company, just wanted to make sure other potential customers are aware of what they're getting into.