ZazzleReviews 13,742

I am very happy with Zazzle. Has awesome customer service, responds very fast so emails. I had order a customized coffee mug and it was suppose to have arrived within 5-12 business days. After almost a month went by I emailed their customer support and told them my package has yet to arrive. They emailed me back that day and told me they were certain that it was most likely lost in transit, so they said they would resend me my order again but this time by express absolutely free of charge. I definitely will be ordering from this site in the future! I am now a customer for life.

I have ordered custom luggage tags, bottle coozie, and magnets from Zazzle. All met or exceeded my expectations. Ships with tracking and very fast.
The products are great for the hard to gift person in your life.

YOU CAN CREATE YOUR OWN VERSION OF PHONE CASES, TEE SHIRTS, CARDS, MUGS, DESKTOP PRODUCTS, TOWELS, AND YOU NAME IT, THEY PROBABLY HAVE IT.
ALSO, HAVE INCREDIBLE EVERYDAY DESIGNERS WITH THEIR WORK AVAILABLE TO PURCHASE ON YOUR PRODUCTS.
I DO THIS ALL THE TIME, AS THE TALENT DISPLAYED ON THIS SITE CANNOT BE COMPARED TO ANY OTHER I HAVE COME ACROSS.
ALSO HAVE PROMO CODES AND GET $5 OFF (WHEN YOU REVIEW PRODUCTS) ON NEXT PURCHASE.

I HIGHLY RECOMMEND AND WHAT A FAN I AM OF Zazzle! "Try it... You'll like it!" :)

I ordered a custom job for my son's wedding and the website indicated it would be delivered by 11-23. I called on 11-23 when it was not delivered and they had charged my credit card but the job was far from even going into production. I told them if it was not received by 11-25 to cancel the order. Then on 11-28, I receive an email wondering if I want my order produce since it is delayed. Really! My son's wedding was over. I sent an email saying to cancel and then they said they would refund my money. What they do not get is that if they had been honest, I would have ordered from elsewhere!

Do NOT order from them. I ordered on 11/15 and the order was supposed to come to me by 11/21 or 11/22. I emailed on 11/21 and the response was we will escalate your order for shipping but no shipping information. ON 11/22 i called and got hung up on. I called back and was told my order was still in production and did i still want it? How it was for tday with turkeys on it why would i want that after the holidays? Now i have to wait 7-10 business days for their mess ups. Classy company right? IF you couldnt honor the order update the customer not have the customer chase you around to get an answer

I have placed 2 orders with Zazzle.com I have received 2 separate emails from them asking for my review of the products. I have tried repeatedly to leave a review but every time I
I hit the submit button nothing happens. When I ordered one of the items, I had to call customer service for help with the personalized lettering because the website is quite confusing. Even with customer service help the product was not done correctly. Then when I tried to pay, the website refused my credit card. This happened several times until I finally used a different card. When I called my credit card company they showed several charges that the Zazzle website said had been refused. They were eventually credited back to my card. This website isn't worth the hassle and I will look elsewhere for personalized products.

I ordered some birthday invitations, and when they were delivered there were no envelopes. I called the company and asked if I should have received them, or if they charged extra for them. I was reassured that it was an oversight, and that they would ship the envelopes the next day on a rush basis at no charge, and sure enough, I got them 2 days later. I was shocked to read the negative reviews because my experience was very positive.

Ordered invitations from Zazzle for our wedding and the bridal shower. The bridal shower invitations arrived and were for someone's 40th birthday party. We had paid extra to have them shipped faster since we were in a time crunch. My mother-in-law was eventually able to get them replaced and they only refunded the priority shipping.
The invitations were sent to a different address and have yet to arrive. Because there was a weekend/holiday it is not past the latest possible delivery date, but the expected delivery date has passed. Normally I wouldn't be worried, but the OnTrac shipping that they use says that the order was received at the postal facility several days ago and the USPS tracking number says that they have not received the package yet. Additionally, the OnTrac site has the package "scheduled for redelivery on next business day" which has already passed. Not sure at all what is going on, but all attempts to contact both Zazzle and OnTrac have been unsuccessful.
Moral of the story: If you need something anytime within the next few months, order from somewhere else. Your order will get mixed up, the shipping will be a nightmare, and you won't be able to resolve anything in a timely manner.

I ordered ribbon for my daughters baby shower, paid extra to have it shopped faster, it was guaranteed to be here on Monday, here it is Thursday and no ribbon, I have already started all the decorations with this special ribbon, so no I have nothing to finish things with, was lied to when I called Monday that it would be shipped on Tuesday and here at the latest by Thursday, called again today and ribbon was still in production, same thing I was told Monday, very very unsatisfied customer- will never shop here again!

I previously had 2 great orders with Zazzle, so I decided to do a large order for my dance school (15 shirts). I placed my order on 10/10, and by 10/20 I noticed that it had not been shipped yet. I reached out only to be told that they couldn't provide an ETA. This went on for a few days, and I called Zazzle to be told that they would follow up. They did ship out eventually, and 17 days later I received. This was stressful because I had 15 people relying on ME to get these shirts in on time. I didn't understand why Zazzle never reached out first, I had to follow up via email and phone daily to receive an ETA and explanation. Their customer service personnel were quick to reply and helpful --- but I'm not sure if I'd use Zazzle again because of this.