ZazzleReviews 13,742

I placed an order for two shirts and mistakenly ordered one of them Large instead of XL. I emailed Zazzle and has a response the next day from Aisling asking for the correct size. I responded, and the day after that I was emailed a notice that the replacement was on its way, free of charge and free shipping. I wasn't even asked to send back the original, for a mistake I made. Shipping and service were fast enough that time combined for original and replacement was just over a week. I am impressed enough to leave this review on all major review sites, as I believe excellent service deserves a great review. Thank you so much to Aisling, and the rest of the support staff involved.

I ordered (well thought I ordered) a personalised tshirt for my son's 1st birthday. Clicked on the options, name on tshirt Luke. Size 12-18 months. Paid for the tshirt.

When the tshirt came, it said Jackson size 6 months. I contacted Zazzle and they said they checked the order and I definitely put in Jackson not Jake! I emailed again saying I hope I said Luke in the emails as that would be a lot of times I got my son's name wrong.

They offered me store credit.

Later I was on my PayPal account and I noticed that under the Zazzle payment information there was an ongoing transactions setup. Which means they can keep taking money out my account. Very strange!

BEWARE OF ZAZZLE! Placed order for baby shower invitations, matching thank yous, customized stamps, and envelope flap stickers one month before I was going to send the invites out. After addressing all of the envelopes, I found that they were too small for the invitations. How can Oragami Prints, the vendor who created the invitations, not send envelopes that match the invitation size that they sell. When I contacted Zazzle, they only offered that I send everything back, on my dime. I now have to reorder everything with a rushed shipping fee in order to meet my mail out date of February 15th. I WILL PURCHASE THESE FROM ANOTHER SITE AND NEVER USE ZAZZLE AGAIN. All Zazzle had to do was have the vendor send me envelopes that fit the invitations. Instead, they chose to use the LEAST EFFECTIVE AND MOST EFFORTLESS customer service possible.

I ordered invitations for my 65th birthday and personalized them with my own writing and when I did a presend all the writing was fine and so I sent it and then realised it had jumbled the letters and they were on top of each other also when did the transaction it took 2 payments as well so I got hold of them within 25 mins and they said its too late to do anything as it had already been shipped as it has to be in the hour it seems that what they do to so many people
And WE LIVE IN NZ I have too go through all crap for what!

I had a personalized service dog tag made up by Zazzle. Their software has issues with inputting information (name, phone, etc). It often jumps around and you must be very careful as the information you type gets jumbled. I thought it was all correct and hit send. I then opened up the photo on the confirmation notice and noticed that the phone number was wrong. I immediately contacted Zazzle (within 5 minutes) and let them know the right number and to correct the problem. Should be no issue right? Nope - one day later they send a preachy email to me saying that the correction was too late for them to fix. It was 5 minutes! What horrible customer service. I will never use Zazzle again and hope nobody else does either. This was a simple request for a handicapped person's service animal and this company needs to fix it. It was their software that caused the problem and their customer service is grossly inadequate.

Ordered a card in January 8. January 10 received an email saying the item is shipped. No tracking provided, but just a date expectancy of 5-12 business days. 13 business days passed and I contacted customer care. Customer care said I have to wait 17 days to be sure I don't receive it before they do anything. Keep in mind I ordered well in advance to ensure this would arrive on time. I asked them to ship another one. They refused. I asked for a refund. They offered refund for the item but not the shipment. On top of that they said, if I should receive the item after I get my refund that I should "donate" it or "shred" it. What kind of a joke is this company?
I should've read all the reviews prior to even thinking this company was legitimate.
Customer service extremely poor.

Asked to review product, but then submit review does not work... not surprised. So, here's my review...

PRODUCT:
Wish I could give negative stars on this product, item received looked nothing like the item online. Was excited to find the item and looking forward to give it at a baby shower. Received the item on 1/25, contacted the company and was offered a replacement and shipment using the fastest courier service, which according the website is 1 business day. According to tracking, will receive within 4-5 business days.

PRINTING:
Wish I could give negative stars on this product, item received looked nothing like the item online. Was excited to find the item and looking forward to give it at a baby shower. Received the item on 1/25, contacted the company and was offered a replacement and shipment using the fastest courier service, which according the website is 1 business day. According to tracking shipped 2/3 and will receive within 4-5 business days. Do not have high expectations on the product or receiving it before the baby shower.

I ordered 1 invitation and 1 rsvp card as a sample to see if I liked the quality of work. I ordered them on Jan 4th and they shipped Jan 11 and I still have not received them. I email them Feb 1st asking where it is and they said they couldn't track it until Feb 3rd as it would be considered lost in transit. Feb 3rd came and my order did not arrived. I decided I would just email them to cancel the order and get a refund and still no response from them.

I should of checked on reviews of this company before. Look how many people you frustrate and disappoint! This is for my wedding and I cant take the chance for my invites not coming on time, thank god I just ordered samples first! You should really be able to send the order in the estimated time frame you provide! I ordered my save the dates from Minted and although they are pricier I know my stuff will come on time and the quality will be there, so they can have my 500 dollars instead! I will never order from this company again and be sure to tell all my friends who are also getting married to not order from here!

Worst customer service. After 18 business days of waiting for my business cards (that should have arrived within 5-12 business days after processing) I called customer support (waited 1.5 hours) just to be told that my cards were 'lost in transit'. They granted a refund but never even apologized for the inconvenience and barely acknowledged this as a negative experience. I asked the rep if they would send another batch of business cards 'on them' and she said 'that's not something that they do'. So after ordering from zazzle i waited 18 business days to receive nothing and had to go to a very important networking event with NO business cards. DO NOT ORDER FROM ZAZZLE-go to vista print!

My husband was a "very early" Vietnam war vet who flew TWO volunteer rescue helicopter missions over the ocean to pull pilots out of the ocean who got shot down by the Vietnamese. He was an A+ student at USC and didn't HAVE to drop out and volunteer for Vietnam duty. He deserves to be honored. I can't even FIND the MAKE of the tin can helicopter he bravely flew under enemy fire to rescue downed pilots. I ordered two rescue helicopter t-shirts from Zazzle on 1/18/17 WELL BEYOND my husband's BIRTHDAY of 1/28/17, which was YESTERDAY, shame on you Zazzle! Purportedly, Zazzle shipped from just a few miles SOUTH of our home first via UPS then via "UPSMI" (short for USPS) on 1/23 (five days?) wherein the USPS dragged their heels and the package didn't arrive to our nearby San Ramon location until late yesterday 1/28 (my husband's BIRTHDAY) and it is still "consigned" for delivery sometime in future delivery. REALLY? Two "stock" t-shirts ordered on 1/18/17, a 30-40 MINUTE DRIVE from your location to my home and you can't deliver it prior to 1/28, my husband's birthday? This company SUCKS people! Not to be trusted and I'm really concerned WHAT kind of quality PRODUCT is going to arrive upon our doorstep from these people? It will probably suck as badly as their delivery process.