ZazzleReviews 13,742

I paid over $20 for overnight shipping on my wedding stamps. I waited for them because three different sales reps promised they'd arrive in time. A day went by. Waited over an hour to reach someone at zazzle. They promised they'd be here the next day. Tracking order said order still processing, not even being made. Another day went by. Placed two calls- waiting two total hours to get through. More false promises. It's been two weeks and no sign of my stamps, no explanations from Zazzle at all, just an occasional email asking if I'd like to cancel my order. The customer service reps said they would personally follow up with me but I never heard from any of them. Horrible, horrible business. Do Not get stamps through zazzle for your wedding. They add So Much Stress, just not worth it. Also the Zazzle logo on them is huge and the stamps are massive. I ended up going to the post office and they were helpful and helped to calm my nerves. Thank you post office, F you Zazzle.

I ordered business cards three weeks in advance of an event I am supposed to attend this coming Wednesday. I paid regular postage thinking that they should arrive well within the 5-12 business days mentioned at the time of purchase. Also, because the cards are coming from the US, I didn't think they would take so long to begin with! Long story short, 14 business days into my order and there's still no sign of the cards. When I finally was able to contact customer support, instead of fulfilling my request for a refund, they offered to print and ship an expedited parcel that would take another 10 business days to arrive. At this point, I am just regretting as to why I didn't look up on the reviews for this company before placing an order. I will always stick with Vista Print from now on!

For years now, I have sold designs off the website Zazzle but never enough to force them to issue me a check for what they owe me. Every time I call asking for the money they give me a run around which answers none of my questions and most importantly never results in a check. I am interested if others have had similar experiences and it they would be interested in launching a class-action suit against a clearly fraudulent company.

Zazzle tells me that they will now help me retrieve the money owed me. I have tried at least five times to retrieve my money before so forgive me if I am a little skeptical that you should respond so generously after a negative review. I know, just send me the money now. Just put the check in the mail. No need to help me, just do it. It's been years. If others are in the same situation, let's band together and initiate a class action.

P.s. Zazzle responds below that once again I should call them and they will help me get my money. I have called the at least five times: no check forthcoming. Why don't you just put the check in the mail? It's really that simple. You don't because you WON'T!

Did they not only ruined her Save the Dates. Now the wedding invitations!
Why did I order from them again... because I have seen their work in the past. But, they went from the best to the worst!
We ordered glitter invitations. Glitter being the key word. We got photo copy glitter invitations. Not sparkle glitter! Their Sparkly glitter silver metalic address labels were just as bad.
This Mother of the Bride will never refer this company again!

WHY ZAZZLE SITE PUT A WRONG INFORMATION THAT THE ITEM WILL RECEIVE MAXIMUM 12 DAYS? IF YOU ARE CONCERN AND CHECKING THE REVIEWS ALL ARE DISAPPOINTED AND UPSET TO OUR COMPANY AND MOST ORDERED ITEMS ARRIVED VERY VERY VERY VERY LATE PRIOR TO THE SAID INFORMATION ON THE SITE. YOU ARE SENDING IT 1 MONTH MORE WEEKS MINIMUM. SHAME!

Wanted to let everyone know that they will give you a "free trial year" for their Zazzle Black Membership. This an annual membership for free shipping. Once the trial is up they will not send you notification to cancel, but instead charge your credit card. This year they charged me (in additional to several of their customers) multiple charges for the annual fee. All of this is fine... except when I called to cancel my 2017-2018 membership I was told I was not allowed to. I had to pay the fee and continue the membership until 2/21/2018. Never had this done before by any other company so beware.

I wrote this directly to the company and thought I should share it with others.

"have been considering new business cards and related items for a new business and have been pleased with the custom marketing I've seen from your company until today. Along with the design I have liked the most, there was a custom printed cap that state "Grab America by the $#*! again". I find that cap to be tasteless, vulgar and completely inappropriate behavior on the part of your company. You provide a service and I don't particularly care about your politics, I care about the quality of your product and your customer service. In return, I would think you would not care about my politics. I would think you would be interested in my money, in my return business and a positive word of mouth marketing strategy. Although a positive experience isn't talked about as often as a negative experience, both work to the benefit or detriment of your sales to the general public. General, as in ALL, not just anti-Trump supporters. I am thoroughly disappointed in your choice of advertising and will take my business elsewhere."

Had to wait on hold for a bit but once I got on the phone with a customer service rep I was completely taken care of. Lorraine helped me and she was absolutely amazing. The business cards I ordered were much smaller then I thought they would so Lorraine quickly gave me credit for my order, sent me a 30% off discount code AND let me keep the business cards I received already. I wasn't even sure I would be able to get a credit but Lorraine went above and beyond to help me. So impressed by Zazzle and Lorraine.