ZazzleReviews 13,742

I think what I find the most frustrating when reading less than 4-star reviews is that most customers don't reach out to customer service before writing a review, and in the case of Zazzle's customer support they do a phenomenal job helping the customer to the best of their abilities. Truly incredible!

The staff, especially Kathy, are incredibly amazing! Always polite and always going beyond the call of duty when it comes to helping with design suggestions to promotions!

They are the best of the best when it comes to customer service, and anyone who says differently is just having a bad day and needs to take a nap - just sayin'. Mic drop.

I love our customized postage stamps for our wedding invites and am obsessed with our customized address stamp! I paid top price for rush shipping, though, and still got the address stamp well over a week after ordering.

The website gave me a date of 3/31 to expect our item. I checked on the status 3/30 and it showed that the item was still being made, so I reached out to the company to ask for an update on when to expect my item. I got a response back saying we will have it to you by 4/3.4/3 came and went, with no stamp. I reached out on the 4th again, this time a bit more aggravated, considering I spent over $20 for rush shipping! I did NOT receive a response the second time around, there was no apology. They didn't address my concerns at all and did not reimburse me for the expensive shipping. My item finally got to me on 4/5,5 days after the original date I was given to expect my item and two days after the date I was given by the company to expect to receive it after I first reached out.

I would have been happy to give 5 stars since our items are so great, however I felt this issue was not handled correctly at all.

We were designing a shower invitation and could not format it. We called the help line and, after working on it for awhile, let us know that it wouldn't work and still look good. It was great to know that we didn't have to work through it and find out we weren't going to be able to use that invitation. She then helped us find another siimilar invitation and spent the time customiIng it for us. Terri went above and beyond to ensure that we would be satisfied with the product. She was patient, professional and extremely helpful! I have ordered several invitations through zazzle.com and will continue to frequent this site!

Kathy was wonderful! She helped me resolve my issue beyond what I expected. She went online to my account and corrected the part of the invitation that I was having a problem with. She also arranged for timely shipping. She was very nice. I wish all businesses would have such great customer support. Will use them again!

Ordered here a nice pic for my phone case. The delivery is fast and the price is quite affordable for me - about $40. I'm satisfied with my purchase and this shop.

Customer service was great. My customer service operator, (Carey) was very helpful and reassuring that my order was corrected and that I would receive it in a timely fashion. I will definitely continue to do business with Zazzle and tell my friends and family to do the same.

I have been waiting since last Thursdays for someone to contact me about a charge on my credit card and I have never purchased anything from you all. Talked to an Aryana in your customer service department. Gave her all info and she said someone would be in touch with me within 24 hrs. No one in touch. I have sent Aryana a couple of emails and no reply back. We are no
T talking peanuts... we are talking $69.89.
It appears according to other reviews zazzle is quick to take your money, but slow to give it back. Buyer Beware!