ZazzleReviews 13,742

I placed an order and paid for RUSH deliver, this was on 4/22/2017. It was supposed to get delivered between 4/26-4/28. Which is what i needed for this weekend. I never received any update so I called in today 4/28 and they told me that it has not been made yet. So or course I had to cancel the order and hopefully I can get refunded and not have to wait 3 or 4 months for that, with out me having to keep calling them.
I guess I should of researched it better before placing any order and having high expectations.

EDIT 4
5/2/2017

I received an email from Zazzle after I wrote this review. They said that they were going to take care of me and make sure that everything was fixed. The kept their promise in everything that they wrote. I am actually surprised. Down to the detail. For that itself, I think I will try this website again...

Zazzle rocks. I order customized stamps from them frequently and they are always lovely (with speedy shipping)! However, in this particular case, I was SUPER impressed with the customer service I received when I purchased an iPhone 7 phone case. This company is all about ensuring their customers are highly satisfied. I can honestly say that I have NEVER received such superb service. Highly recommend this store and it will continue to be my go-to shop for many items!

Zazzle does not provide a stable working platform to designers as promised. Stores disappear; products disappear; created products do not display for public view the list is endless. Zazzle ignores that it has major technical issues and refuses to correct same. When complaints are registered outside of the Zazzle Forum which is controlled by deletion, a Zazzle employee will post a we will look into this comment and disappear permanently. There is no look into factor just ignore it and it will go away practice. Empty promises are continually made to correct technical issues on its working platform and designer requests for the correction of missing products and products that do not display for public view are ignored. This has been an on-going practice ever prominent since 2013 and has been allowed to escalate month after month year after year to the point now that it has brought designer sales to its knees. This is an unacceptable and fraudulent business practice. Any company that makes money off of any and all of its customers, which includes designers that create products they sell, is logically required to provide a working platform and owns the duty of maintaining that platform on a consistent basis. All designers are required to accept Zazzles Terms Of Use that protect Zazzle from all the things they fear, but Zazzle offers absolutely no support to address and fix countless technical issues, other than to itself, brick and mortar businesses and six figure designers, all of which bring in millions of dollars in sales yearly. Main stream designer technical issue corrections are not even on a list of what must be done. This is an egregious violation of fair business practice and needs to be addressed. This is not he said she said. Over 1,000 screen prints and over 800 missing products say otherwise.
Correct all outstanding technical issues from February 9,2017 to present date and moving forward. 6 months and 800+ products is an unacceptable wait time and it continues on a daily basis. Correct all outstanding technical issues from February 9,2017 to present date and moving forward. 6 months and 800+ products is an unacceptable wait time and it continues on a daily basis.

Do not respond with questions and phantom promises... ensure this major issue is resolved NOW.

I was working on a custom ribbon that would not edit properly. I had worked with another representative for almost two hours, prior to Carey, who did not follow up to complete the necessary edits for me to place the order. When I called back, I was frustrated and tired. Carey worked with me to ensure my project was a success. He did not give up until I was completely happy with the final product. Furhmore, he recognized the struggles and frustration I experienced trying to create this DIY ribbon, as well as my disappointment with my past customer service encounter. He compensated me for my time by expediting shipping. This was important since I lost a considerable amount of time trying to create the ribbon. (I use Safari browser and wish it was more compatible with your site). Time is of the essence since it is for my mom's 70th! Carey was helpful, patient, capable and gracious. What began as a terrible experience was left on a positive note. Thanks to him, I would use Zazzle again! Thank you, Carey!

I received my order and absolutely loved everything but the font appeared to small on my business cards, so I contacted Customer Service explained to them my dilemma and they were quick to offer me a suggestion on how i can change my design to fix the issue and gave me an account credit to reorder my cards and did not make me ship my previous batch back to them! I love their products, design options and will definitely continue my business with them

I ordered wedding programs from Zazzle and recieved them about a week before my wedding. Unfortunately, they were not the correct edit of the programs due to an error I think on my part. As a panicking Bride I frantically called the customer service line and spoke with an agent named Kathy who reassured my that it could be fixed and that I wouldn't be charged for the reprint or the express shipping, being that I had no choice but to overnight them since my wedding was in 8 days. She helped me re-edit my programs and even proofed them for me and I ended up paying nothing. They truly are a great company and the programs look amazing. I will definitely use them for any printing I need in the future. It was the best customer service experience I have ever had.

I recently ordered engagement announcements from Zazzle and the picture on them was so pixely you could hardly see our faces. I just decided to get them done at Costco because I know the quality would be good if I ordered through them. But 40 bucks down the drain! You would have at least thought they would email me about the photo quality on the cards So I could have chosen a picture that wasn't pixely. I received them and realized there was no way I could actually send them to wedding invitees. Very disappointed.

Zazzle rejected my design on the basis of copyright infringement, which I understand.

However, I wrote a short, concise, specifically-worded request for guidance in how to bring my design in to compliance, and they REFUSE TO ANSWER or even acknowledge the email.

This is beyond comprehension. I recommend that everyone avoid this company altogether unless you enjoy being kicked around by shoddy customer service.