ZazzleReviews 13,742

The phone number listed for zazzle is horrible to get through. Just seems like its always closed. I emailed zazzle and received an email back from a rep a week later with a generic response of
Thanks for contacting the support team atZazzle.
We have Contacted Our Manufacturing Department, And rest assured they are working Diligently to Product your Order. We have upgraded your shipping to Express shipping. Once your Order ships, your confirmation email may not reflect the changes I have made.

Kind regards

I cancelled an order with a rep who contacted me through the live chat. She then gave me a discount on a new order if I would give them another chance so I did and she said "I will contact our production team to expedite the new order." and that it normally take 2-3 days to manufacture... its now 5 days and "still manufacturing"... If I was told 5 days in the beginning fine, let me make the choice to wait that long or go with another company, don't say 2-3 days if you cant do it. Then I don't have to keep emailing to find out what is going on! Don't lie to customers! If I had of known it was going to take this long then I would have gone with another company and had the shirt when I needed it! Will not recommend anyone to order from Zazzle.

I ordered a baby blanket on May 28th and every time I check the order status it says that the blanket is still being manufactured however the confirmation email says "please allow 2-3 business day for blanket processing" and "4-7 business days after manufacturing for shipping." It is now June 16th and nothing has changed. My order wasn't shipped even though I paid for the standard shipping. I also have to wait until after 12pm eastern time in order to even speak with a representative to resolve this issue and the wait time is over 20 minutes. I was planning on making other personalized items but I will not be using this website ever again.

My order of invitations for a friend's bridal shower and for another friend's baby shower did not arrive. I informed him that I had already initiated an investigation with the carrier but was concerned about the amount of time an investigation with the carrier could take. Carey was so accommodating and understanding of my sense distress in needing these invitations. He did not hesitate to offer the invitations to be resent at no additional cost and when I asked if I could pay extra for expedited shipping to get them quicker, he again did not hesitate to offer this expedited shipping at no additional cost to me. It is company's like this and Customer Service Representatives like this that go the extra mile that make someone a forever customer. You have no idea how much I appreciate this extra effort of care and customer service. I will order from Zazzle again and again! Thank you! Audrey

I am in the process of helping my mom plan my sister's bridal shower. I sent a copy of the invitation that I had created to 3 people to check for errors. The only problem, I didn't send it to the mother-in-law to be. She found an error immediately. The only problem was that I had already placed my order. I was in total shock, embarrassment and freak out mode. I called and was only on hold for 2 minutes. Which is the exact time that I was told I would have to wait. The person I spoke to named Terri was amazing. She calmed me down, fixed the problem and had the order replaced and sent with no extra charges or fees. This was completely my mistake! I feel terrible! Terri went above and beyond to calm me down and help me fix my problem. I only wish more people were as kind and compassionate as she was! Her help was above and beyond the call of duty. I can't thank her enough!

Really wonderful and diverse site. There are so many things to chose from, and a lot of them can be personalized. I had ordered some wedding invitations, and I ordered them with rounded edges, but they came with straight ones. I emailed them just to let them know and they refunded my entire purchase! I couldn't send them back because I needed to send them out so I got a credit to the website, which was great because I 100% used it - really really great customer service. They also frequently have deals, and a certain percent off certain products. Really great!
I have since ordered customized golf balls and a zippo and am extremely happy with everything.

I ordered a shirt for my dog through Zazzle. I ordered a medium size, and received a 3XL. They claim it was my fault even though the size I ordered never appeared on my invoice, so I really have no way of proving either way. They processed a replacement, and today I received a size SMALL. Again, no indication on the invoice what size I ordered. Of course their customer service department is closed today, and when I called for the replacement, I waited over 30 minutes to speak with a representative. The event I ordered the shirt for is this week so I can't order a third time because it won't be here in time. DO NOT ORDER FROM THESE PEOPLE

I bought some standard bridal shower "Advice for the Bride to Be" cards for my daughter's shower that I ended up not using because the Maid of Honor had found more appealing cards locally. When I requested a refund, Lorraine in Customer Support handled my request quickly, and I was very pleased with the service. I will come back to this site for future purchases.

I ordered magnets for a family reunion. The representative, Kathy, was very helpful. She was professional, very patient and extremely knowledge. The magnets are very pretty. With such a professional employee and impressive products, I will order again and recommend the company to family and friends!

My family, including my breast cancer survivor daughter, do several walks to support breast cancer research. I bought each one of us a button to support our survivor and I collect them after the walks so they will not get lost! But, I am delighted to update my daughter's button each year to celebrate her cancer free status! This year's button said "6 year survivor". Hooray! Zazzle is dependable, lasts from year to year, and provides quick delivery. The product helps us celebrate!

After my initial review I was contacted by Diona I received an e-mail about my shirt being sent out on June 2nd! I received the shirt today, June 3rd, via UPS... there was just one problem. It was the wrong shirt. Luckily, the name was correct but I had ordered a Baby American Apparel 3/4 Sleeve Raglan T-Shirt, colored blue... but received a plain white shirt instead.

It's way too late to try to send it back and try again as my son's birthday party is next week. Over all I'm still not that impressed considering the order was placed on the 7th... of May. :/