ZazzleReviews 13,861

Special ordered plates for my granddaughters birthday. Paid extra for shipping to ensure they would get here. Box has our address on it but inside is someone else's order and order form with all their personal information. Called the company sat on hold for over 40 mins for someone to answer with ok will refund. Not an Im sorry this is not how we conduct business we will look into this to ensure it doesnt happen again just a big FU and you will get a refund in 7 to 21 days. Sure took the 87.69 right away should be able to put it back just as quick. Absolutely no remorse from the customer service that this happened or indication that they care enough about their customers to ensure it doesnt happen again. Refused to take the other customers order information so they could inform them of the screw up. Nothing. Worst company ever.

I ordered envelopes and various stamps. The stamps were great and arrived in a timely manner, but 2 months later, and still no envelopes. I contacted customer service and was informed that it may take 21 Business days to manufacture + 7 business days to ship, and that I could get a refund if I wanted, but not for the shipping since I had received other parts of the order, so I asked if they would give me any part of the shipping cost back, since it was almost $20, if my order never arrived within that time? It has now been well over that amount of time, and customer service completely just stopped replying for almost 2 business weeks, so I sent them another email asking what was going on, and they sent me a dry response, saying that my replacement order was being processed with the same shipping method. No apology. No offer of compensation. They didn't even ask if that's what I wanted to do or acknowledge anything I said. Complete lack of respect for my time and money.

I purchased 100 envelopes from Zazzle 6 weeks ago now. I've called twice in the past two weeks since the estimated delivery date was 2 weeks ago. I was told that they moved facilities so there is a bit of a back up. I was NEVER notified about this and would have NEVER know this unless I called customer service and waited on hold for 15 minutes each time. All i got out of it? "We're working 'hard' to get you your order. Here's 10% off" Oh thanks so much for saving me a couple of bucks and not being able to send out invitations and having to call people to invite them. What a disgrace. Do not use them.

First I ordered 2 t-shirts with medium size, they arrived a little bit late because of religious holiday so that was not on their end. Anyway, medium didn't fit me, it was too big so I said I want to replace it for the small ones. They waived and sent me replacement products but they sent it medium again. Now, I contacted with them and they will be sending the small ones, I will wait for them.

The policy is solution-based which what matters to get the job done. And the support team is really competent, which I am really happy about.

I also wanted to cancel my other order and they did it quickly as well.
Only thing left is to receive small ones and start wearing them :)

My recent experience with Kathy in Customer Service was top notch. My recent order for a T-Shirt had an issue. Although the printing on the shirt was totally fine, the sizing of the Women's American Apparel T-Shirt was a disaster. I generally wear a L/XL shirt and sized up to the 2XL based on reviews that the shirts ran small. Even the largest American Apparel Adult Women's size looked like a kids t-shirt. I called customer service and Kathy confirmed the sizing problems with the Women's American Apprarel T-Shirts. She assisted me with moving to a men's T-Shirt and setting up a new order with a credit for the original order. I also received expedited shipping at no charge as Kathy informed be my original order should not have taken as long as it did to be processed & shipped. Pleasantly surprised with the wonderful assistance from Kathy.

They got my "expedited" order wrong which I paid for the "expedition" and when I called to get it resolved, I was on hold for over 20 minutes. Then I was promised the order would be redone and expedited and shipped overnight. That was 4 days ago. I emailed yesterday since when I called the hold time was so long. Today, I called when they first opened, waited on hold another 20 minutes. The guy took my order number, then I got disconnected! He did NOT call me back. I'm on hold AGAIN, already for over 30 minutes. These invitations were supposed to go out on the 12th and I don't know when I will get them.

Hey, Zazzle! Just thought I'd reach out and let you know how badly you screwed me by taking 5 weeks and counting to produce envelopes for me for my wedding invites! You originally told me 21 days and here we are, 5 weeks later. Still being made! Still no shipment information. They are in "production" and no one knows when the hell they will be done. Meanwhile, my guests should have already HAD their invites. Oh, yeah, the first time I ordered from you was months and months ago, for invites, which you also screwed up. Stupid me for giving a second chance! You guys are the absolute worst ever. I'll be posting this everywhere I have an opportunity so that everyone knows just how badly you suck, and telling everyone that I ever hear even mention your name! Oh, and no one has offered to help except to give me overnight shipping whenever they happen to be done... I already had 3 day, so THANKS. THAT REALLY HELPS.

This is the first time I have ever been so upset about customer service that I looked to do this! I ordered some business cards from them and there were some printing issues that should have been brought up to me so that they could have been remedied (ex. Graphics resolution and other image problems). These were problems that could not be detected while designing the products on their website. However, I received no such calls or emails alerting me to the problems and received the business cards with a very pressing deadline that is quickly coming up. I emailed the company right away, but only received an automatic reply stating that there was something wrong with their "online request tool." This reply prompted me to send a direct email to their support team with an explanation of the problems and attached pics to illustrate them. I have not received a reply since that last email, and am desperate to find a phone number to talk to someone. Should I just give up? Apparently, many other reviewers have had the same experience as I had. I am beginning to think that I should kiss that money goodbye.

I'm not sure what happened to this company but they shouldn't be in business anymore! They are providing the worst customer service ever. I placed an order over a month ago, called numerous times, emailed numerous times, and could never get a definitive answer as to when I would receive my order. Never received my order and am now waiting for my refund. They continue to send out promotional emails everyday encouraging you to purchase their products that they cannot deliver on. I recommend using another company - do NOT do business with Zazzle!

DO NOT USE THEM! I am still waiting on my refund. I ordered custom invitations and did not receive them. They couldn't tell me how long the delay would be. I waited on hold hours only to be told my items were "in production " and there was no way to tell how long my time sensitive items would be held up. Now they are blaming my bank for the "hold" on my refund when my bank I've used for years doesn't hold funds ever. It's this company. Worst customer service and liars.

I searched for several days to find any company that could make a holographic business card. I contacted Zazzle after finding several "holographic" options on their page and no other major card manufacturer had them. I asked them to print it on whatever card stock would be best to show the holographic effect. What I received (two weeks late and too late for the event needed to begin with- after paying for rush shipping) - were dull, poorly printed business cards that simply had a swirl of muted colors and no effect whatsoever. They were not at all like the photo, text was not aligned, and best of all there was not even any shine whatsoever on them, let alone any holographic affect. There were several email interactions but never a phone call despite my several attempts. This was the worst false advertising, especially considering other sites offer foil cards for cheaper. I cannot recommend enough ***staying away***. Afterwords all they offered me was my shipping cost refunded which was never credited to my account.

ORDERED A LARGE, REFRIGERATOR MAGNET TO HONOR MY SON-IN-LAW ON HIS BECOMING A U.S. CITIZEN THIS WEEK AND HAD IT SENT TO MY NC HOME SO I COULD PUT IT IN WITH HIS GREETING CARD. IT WAS ABSOLUTELY WONDERFUL AND I KNOW HE WILL ABSOLUTELY LOVE IT! I NEVER HAD A MAGNET MADE FOR ANYONE IN MY 71 YRS OF LIFE, SO I WASN'T SURE HOW IT WOULD TURN OUT BUT NOW THAT I KNOW...I'LL KEEP THIS IN MIND FOR ANY FUTURE GIFTS!

THANKS, ZAZZLE, FOR MAKING IT SO PERFECT AND BEAUTIFUL AND FOR GETTING IT TO ME SO FAST!

IT'S NOW ON IT'S WAY TO LAS VEGAS SO I CAN'T WAIT TO HEAR HIS REACTION NEXT WEEK!

YOU KNOCKED IT OUT OF THE BALLPARK! :)

09.09.17