ZazzleReviews 13,842

I ordered two shirts. One Polo and the other a T-shirt. Both shirts are way to small for the labeled size. Their idea of a size Large is every other stores Med or Small. If you wear a Large size you had better order a XL or 2XL to get it to fit properly. The material quality is not very good for the price and the print quality is not very good as well. Neither shirt I ordered is wearable. The total cost for the order was $75.27 yet they only refunded me $68.28. I guess 100% Satisfaction Guaranteed is really only 90%. PayPal Transaction Details below.

Original transaction details
Description Unit price Qty Amount
Bold Tigers Custom Name F-15E Jet Polo Shirt
$28.40 USD 1 $28.40 USD
/Note
336th FS Strike Eagle w/Call Sign T-Shirt
$34.40 USD 1 $34.40 USD
/Note
Subtotal: $62.80 USD
Tax: $5.48 USD
Shipping and handling: $6.99 USD
Insurance: ----
Total: $75.27 USD

Refund to Visa Credit Card $68.28 USD

Currently trying to help my mom design some stickers for my sisters wedding. I work in tech support I am NOT A MORON. This site is the LEAST intuitive thing I have EVER come across. I've tried signing up to login twice. Changed my password 3 times and I still cant get in. The only reason why I created an account was because when went to add an item to my cart then create an account the sticker that my mom had worked on for an hour disappeared. WTF?

I haven't had many problems with designing or ordering from Zazzle. I enjoy creating custom products and being able to send personalized gifts to my loved ones. If I have any issues customer service has been great with refunds and cancellation thus far. I do wish we could have a note for the post office to NOT just leave packages at door upon delivery. Some of my larger gift purchases have been just left at the door.

I ordered a shirt from them that came in wrong. It cost me $21 dollars. I wrote them an email. No Response. I chatted with someone who said they were going to give me a credit. He only gave me a $14 dollar credit. I emailed them again to ask about the $14 dollar credit when I paid $21 dollars. No response again. Chatted again with someone who basically told me they couldn't do anything and I just had to reorder and pay the extra money. So. In the end. I had to pay another $13 dollars to get a shirt that came in wrong in the first place.

Behind the line of work do I'm either in my office, at a hospital on call, or at a prison. And now that 'm a Motivational Speaker & Author my time is rare. So shopping online is my one true love. I saw your store & immediately fell in love with everything. Your rep. Was so kind so thoughtful, helpful in every aspect of the business. I can truly say I'll be back because Of her professional touch and pleasantry of details that both my daughter and myself somehow overlooked. Please tell her Thank You for us & Give The Lady A Hug & A Raise... Dr. LDKelley

I originally wrote a review concerning the quality of the pictures I had put on a golf towel for my husband. They were blurry. I contacted Zazzle. Their customer service was amazing. They refunded my money immediately without any questions asked.

I spent several hours on Zazzle creating a lovely brochure to pass out at my Mother's memorial service. I ordered them 2 weeks prior to the funeral and opted for next day shipping to make sure they would be there at least 3 days prior to the service. When the order sat in "in progress" status the day I should have received them I reached out to Zazzle. I worked with the online chat customer service (which was my only option) and they tried to help me - but they must outsource their printing because they did not have any luck. I ended up having to recreate the brochure myself on PowerPoint and had Kinko's print them. It wasn't close to the quality I had hoped for - but at least we had something to pass out. I had a thousand other things to do to prepare for my Mom's service - other than having to recreate the darn brochures. I have used Zazzle many times before - but not sure I will be able to get over this huge disappointment at such a difficult time in my life. Sigh.

I placed my order for invitations to my daughter-in-laws baby shower. Thankfully I ordered way in advance as they were on sale. A few days later I received a call from a gentleman in California, (mind you, I live in Washington state), who had received my order. He also told me that he received someone elses wedding shower invitations another time. The next day, before I had a chance to contact them, I received a package in the mail. I thought that maybe they had figured out the mistake on their own. WRONG. It was baby shower invitations for someone who lives in Colorado. To top it all off they had misspelled a word on hers. I contacted the company only to be met with someone who was very hard to understand and he clearly didnt understand me either. He finally figured out what I was saying and he muttered something that I deciphered as I would be getting my order. I finally did receive them and everything is spelled correctly. However, the cost, I felt was quite high and certainly not worth all the hassle.

I ordered one maid of honor card and five bridesmaid cards for my wedding. The maid of honor card came promptly, but when I didn't receive the other cards after a few days, I contacted CS. They couldn't give me any information on my order, but said that production hadn't begun yet (after a week and a half). I ended up calling CS a total of four times over the next two weeks to inquire about my order. Each time I called, the same thing happened. No answers and no moving forward. I will say, they were kind enough to put a note to expedite my order. However, I don't see the point if production never makes the cards! I ended up cancelling my order after not seeing any progress after three weeks. I had to "propose" to my bridesmaids pretty late, which was frustrating. And to top it all off, after I'd cancelled my order, I received a duplicated maid of honor card in the mail the next day. Umm... I didn't need or order two of those? I just wanted my bridesmaid cards! Glad I cancelled and went with Amazon Prime who delivered in two days.

I had the most rewarding conversation with Sandra (in Ireland) yesterday. She was very, very patient and understanding. Wish I could always speak with her.
Had to speak with a man afterwards and had to explain something about the location of my logo on the "upper right buttock" of a pair of ladies' leggings. Uncomfortable!
I've been a Zazzle customer for many years and keep coming back because of the wonderful customer service. Now opening an Etsy shop and will be ordering a lot more products (I hope! I).
Thank you.

When I purchased the ENGAGEMENT PARTY INVITATIONS online, with the additional rush shipping charge of $30+, I was given a delivery date of July 11th or July 12th. When I did not receive the invites by those dates, I sent an electronic inquiry regarding the missing invitations. I was sent an email stating that I would receive the invites on July 13th. I did not receive the invites on that date. Now, after a representative (who was very apologetic and seemed to have accurate knowledge) I was told that I would not receive the invites until Monday July 16th as the invites had not even been picked up yet from the printing center! So disappointing as these were for my daughter's engagement party. I can't even express how disappointed I am. I cannot fathom why a printing company would promise delivery dates (TWICE) that it cannot meet. I am sure ZAZZLE is well aware that invitations are TIME SENSITIVE. So disappointed! I will now have to send out electronic invites of my own making!