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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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I like the design but I did not check the size and they were much smaller than expected. I thought they would be standard invitation size but they were 3.5in by 5in which made the writing so small it is difficult to read.
The cards are beautifully made and came quickly but to get them within what would have amounted to more than a week, which to me is not exactly rush delivery I had to pay an additional 15 dollars. I had no choice because I couldn't leave the house to get cards in time but I paid 30 dollars for three greeting cards and I'm sick about that. Never again
I am glad I chose to use Zazzle for my daughter's sweet sixteen invitations. I was very easy to select and edit what we wanted. We received what we purchased in a timely manner. Thanks agian.
They were perfect and exactly what I was looking for. They even came early!
Great from start to finish. Easy to design on the site and
Even Arrived Early!
The product was very well made. I should have made some adjustments on my end but what they did was awesome!
I ordered a card for my very special grand dog. It came absolutely beautiful! His 1st birthday card with a picture and personalized with his name. Great hit!
It came fairly quickly and it looks great, thank you!
The quality of the poster is perfect and better than I expected. Very fast shipping too.
Custom created three mother's day cards. They are wonderful. I do think the color on the photos could be crisper and brighter, but overall I am very happy with the finished product.
It was really easy to make and shipping was very fast
I received my items faster than i expected. What a wonderful experience being able to buy products for the first time and they delivered exactly as I ordered them.
Fast processing and delivery. Great quality. My only complaint is that this review required 50 characters.
Super cute and fast shipping, love the design, came exactly as shown online
Prompt shipping... was able to talk to speak to an actual person when l needed a question answered...
Most importantly, you have cards that can take one through an Orthodox Liturgical year!
Very impressed, will order again very soon!
My order came as expected. Delivery was fast and secure. I am very satisfied with this purchase. C
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

