Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zazzle

Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
See all photos
How would you rate Zazzle?
grey stargrey stargrey stargrey stargrey star

Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow alexandria K.
Unfollow alexandria K.
Share Review
Report Review

Save the date
May 5, 2022

The cards came in even more beautiful than expected! Quality was amazing for the price!

Date of experience: May 5, 2022
District of Columbia
1 review
0 helpful votes
Follow risa C.
Unfollow risa C.
Share Review
Report Review

Very good!
May 5, 2022

Good! I love the order I received! It was quick delivery and a solid product

Date of experience: May 5, 2022
South Carolina
1 review
0 helpful votes
Follow cynthia Y.
Unfollow cynthia Y.
Share Review
Report Review

Love the invitations
May 5, 2022

Good quality and bright colors. Ordering was easy and delivery was expedient!

Date of experience: May 5, 2022
Georgia
1 review
0 helpful votes
Follow rosemary J.
Unfollow rosemary J.
Share Review
Report Review

Shower invitations
May 5, 2022

Great customer experience love the invitations. Thank you. Will use again in the future

Date of experience: May 5, 2022
California
1 review
0 helpful votes
Follow annemarie L.
Unfollow annemarie L.
Share Review
Report Review

Cute wine labels
May 5, 2022

These owl baby girl wine labels were perfect for my baby shower, thanks for these!

Date of experience: May 4, 2022
Ohio
1 review
0 helpful votes
Follow mary J.
Unfollow mary J.
Share Review
Report Review

Birthday invitations
May 5, 2022

These birthday invitations are very nice and will be a great addition to my grandsons party theme!

Date of experience: May 4, 2022
Pennsylvania
1 review
0 helpful votes
Follow nancy F.
Unfollow nancy F.
Share Review
Report Review

Bridal shower invitations
May 5, 2022

BEAUTIFUL INVITATIONS. DELIVERY WAS QUICK. A BIT COSTLY FOR 2 DAY DELIVERY BUT THEY ARRIVED AS PROMISED.

Date of experience: May 4, 2022
Alabama
2 reviews
0 helpful votes
Follow laura W.
Unfollow laura W.
Share Review
Report Review

Baby shower invitations
May 5, 2022

The baby invitations were stunning. I received them in just a few days after I ordered them!

Date of experience: May 4, 2022
Washington
2 reviews
1 helpful vote
Follow Stephanie R.
Unfollow Stephanie R.
Share Review
Report Review

I was very pleased with the selection of designs, how easy the website was to use, and the quality of the final product. We received lots of compliments and were so proud to send out our wedding invitations to family and friends. The price was quite affordable as well (with coupon codes). We even needed to order more invites last minute and they made the process so easy with saved designs ready to print and ship. I would recommend Zazzle to anyone.

Date of experience: May 4, 2022
Ohio
1 review
0 helpful votes
Follow latoya R.
Unfollow latoya R.
Share Review
Report Review

My experience was ok! Shipping was very fast I& the quality of the item was magnificent! My only complaint was it was not the actual size of a wine bottle label. So I was a bit disappointed.

Date of experience: May 4, 2022
North Carolina
1 review
0 helpful votes
Follow cheryl Z.
Unfollow cheryl Z.
Share Review
Report Review

Fiesta birthday invitations
May 5, 2022

It was easy to customize the invitations. Arrived ahead of schedule!

Date of experience: May 4, 2022
Utah
1 review
1 helpful vote
Follow Teresa W.
Unfollow Teresa W.
Share Review
Report Review

Gift was broken when it arrived.
June 3, 2022

I ordered a stein for my plastic surgeon! Just arrived today and you think you would take more care to make sure it doesn't break in transit. So here is my stein I ordered and the handle is broken! Call customer service and the "mailbox is full" I really hope someone makes this right... can't get a hold of anyone can't chat. If only zero stars were an option... will never order from this place again.

Date of experience: May 4, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Teresa,
We are sorry to see of the issues that occurred with your stein, this isn't the experience we strive for! We can be reached at [email protected] where we would love to make this right!
Thank you,
Ryan

New York
1 review
0 helpful votes
Follow angela N.
Unfollow angela N.
Share Review
Report Review

Great job
May 4, 2022

Exactly what I designed. Shipped quickly. Very pleased!

Date of experience: May 4, 2022
California
1 review
0 helpful votes
Follow karen M.
Unfollow karen M.
Share Review
Report Review

Very pleased customer!
May 4, 2022

The invitations I ordered for my little sisters first communion are lovely! So far everyone of our guests keep complementing on how beautiful the invitations are and my sister absolutely loved them. Will definitely recommend and order in the near future!

Date of experience: May 4, 2022
Michigan
1 review
0 helpful votes
Follow sarah H.
Unfollow sarah H.
Share Review
Report Review

So excited
May 4, 2022

Fast and easy! Thank you so much. Everyone loves the invites!

Date of experience: May 4, 2022
West Virginia
1 review
0 helpful votes
Follow shawn A.
Unfollow shawn A.
Share Review
Report Review

Thanks so much!
May 4, 2022

Appreciate the beautiful work. Can't wait to send these.

Date of experience: May 4, 2022
Georgia
1 review
0 helpful votes
Follow wanda L.
Unfollow wanda L.
Share Review
Report Review

Professional and on time.
May 4, 2022

I am satisfied with my order, and I received it in a timely manner.

Date of experience: May 4, 2022
New York
1 review
0 helpful votes
Follow ramona K.
Unfollow ramona K.
Share Review
Report Review

Graduation invitations
May 4, 2022

Super easy and quick to use order process. Great choices. Fast delivery.

Date of experience: May 4, 2022
Texas
1 review
0 helpful votes
Follow Laura Q.
Unfollow Laura Q.
Share Review
Report Review

The Last Supper picture
May 4, 2022

My son has a big Leonardo da Vinci project. I looked everywhere for a small picture of the painting of The Last Supper. All the other sites had way to big of a picture. By a miracle I came across this site where I could custom size it to the size I wanted. The picture came quick in the mail and it looks perfect. Zazzle saved my son's project.

Date of experience: May 4, 2022
Wisconsin
1 review
0 helpful votes
Follow nancy A.
Unfollow nancy A.
Share Review
Report Review

Awesome cards ever!
May 4, 2022

I ordered a birthday and graduation card with my granddaughter's name on them. Very impressive. I will be keeping this website for future use.

Date of experience: May 4, 2022