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Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Customized mug
August 13, 2025

One of my most pleasant purchases from Zazzle, highly recommended

Date of experience: August 2, 2025
Washington
1 review
0 helpful votes
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Wedding sign
August 13, 2025

After a disastrous experience printing from Walgreens I was able to get the sign quickly and it turned out great!

Date of experience: August 2, 2025
Missouri
1 review
0 helpful votes
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Quality luggage tags as shown.
August 13, 2025

Easy shopping on the website.These are unique items that I can only find on Zazzle!

Date of experience: August 2, 2025
Massachusetts
1 review
0 helpful votes
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Hats
August 13, 2025

Overall good hats were a little harder to put together then was hoping

Date of experience: August 2, 2025
Texas
1 review
0 helpful votes
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I love my BB shower invitations!
August 13, 2025

The cards were so cute! I love them! The cards came out with no issues.

Date of experience: August 2, 2025
New York
1 review
0 helpful votes
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Pleased with product
August 13, 2025

It was extremely easy to place order and the cards look professional and definitely will address the purpose ordered

Date of experience: August 2, 2025
Illinois
1 review
0 helpful votes
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Great!
August 13, 2025

Always use this site for my invitations. Great quality and reasonable prices!

Date of experience: August 2, 2025
Washington
1 review
0 helpful votes
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Not thrilled - will not order again
August 12, 2025

I ordered a personalized recipe binder for my daughter to take to college and the color of the binder does not match what was online at all. It was supposed to be a peachy pink (her favorite color) and it's just a muddied beige. Disappointed.

Date of experience: August 2, 2025
Zazzle S. Zazzle Rep
7 months ago

Hi Jen, thank you for your honest feedback and for giving us the opportunity to create something special. We’re truly sorry the color didn’t meet your expectations and would love to make this right—please reach out directly at [email protected] so we assist you.

Thanks,

Adam

New York
1 review
0 helpful votes
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Great product
August 12, 2025

Our pillows came out great. Fast, easy shipping. Design process was simpler. Very happy

Date of experience: August 2, 2025
Massachusetts
1 review
0 helpful votes
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Loved it
August 12, 2025

Shirt was jus how it was on da site, came out to big dat was my fault tho would be ordering again

Date of experience: August 1, 2025
Georgia
1 review
0 helpful votes
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No complaints!
August 11, 2025

I was a little worried because I had never heard of the site. I'm simply Google my random item thinking no such odd prop would be available for my alligator Loki cosplay. Well... I was wrong. Zazzle was great: Quick delivery. Good price. Product arrived as described!

Date of experience: August 1, 2025
Maryland
1 review
0 helpful votes
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Love the clock, but...
August 10, 2025

I love the clock I ordered, but I was disappointed with both the cost of shipping and the amount of time it took to receive my order. Zazzle generously offered my a code for 20% off my next order, that expired BEFORE my first order arrived. Fool me once...

Date of experience: July 31, 2025
Missouri
1 review
0 helpful votes
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My order turned out perfect!
August 10, 2025

The process for developing what I wanted was somewhat complicated, but the finished product is wonderful, your shipping was prompt, and I am totally impressed with your company.

Date of experience: July 31, 2025
Arizona
1 review
0 helpful votes
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Customization made easy
August 10, 2025

Thank you so much for our custom stamp. You made the process a breeze and the stamp turned out great, you guys do good work!

Date of experience: July 31, 2025
Pennsylvania
1 review
0 helpful votes
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Designed everything the way I wanted it, and it shipped quickly!

Date of experience: July 31, 2025
Mississippi
1 review
0 helpful votes
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Great
August 10, 2025

I had a very great experience in ordering from Zazzle. I will do it again for sure in the future

Date of experience: July 31, 2025
Colorado
1 review
0 helpful votes
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Excellent service
August 10, 2025

Fast reliable delivery from this company. Will do business with them again.

Date of experience: July 31, 2025
Illinois
1 review
0 helpful votes
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I'm very pleased!
August 10, 2025

I quickly chose a design, and customized it for myself. I came quickly and perfectly done!

Date of experience: July 31, 2025
New Hampshire
1 review
0 helpful votes
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Birthday pens
August 10, 2025

Received my item very quickly and am thoroughly impressed. 👏🏻

Date of experience: July 31, 2025
Ohio
1 review
0 helpful votes
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Ehh
August 10, 2025

Figured the spelling would be checked. 2 words spelled wrong. First customer seen it rite away...

Date of experience: July 31, 2025
Zazzle S. Zazzle Rep
7 months ago

Hello Steve,

We appreciate you bringing this to our attention and are truly sorry for the errors in your order. Please reach out to [email protected] and we will be happy to assist you.

Thanks,

Adam