Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was easy to choose the cards that I wanted. The delivery was great and the cards were exactly what I expected.
Excellent quality and exactly what I wanted! No need to go anywhere else. Also appreciated the fast shipping!
My name tag I ordered is not glittery and shiny like the advertised one showed, it's just a bland very dull print and their is no shine or glitter at all. It's awful. Highly disappointed.
The order came very quickly and I was impressed by the high quality of the paper. Will definitely order from Zazzle in the future.
I paid to have my invitations delivered on the 6 of June and after tracking my package and raising cane they agreed to deliver it on the 9th of June. I would like to have my extra charges for the early delivery reimbursed. Thank You Arthur J. Langton
The invitations came faster than it said, and they came out great. My daughter loves them
Excellent above and beyond expectations! Arrived early and they are lovely!
I loved the look of these cards online, but now that I have them in person they look and feel cheap. The print is not all the way to the edge leaving a white edge on one side. The envelopes are terribly thin and can be read through. For the price I am not pleased with the quality.
Hi Haley,
We are very sorry to hear you were unhappy with your cards, we do of course want you to love your purchase! We can be reached at [email protected] where we would love to provide further assistance!
Thank you,
Ryan
It was very easy to customize, order, and receive our signature drinks sign. It was beautiful and made it convenient for guests to order at the bar.
Got my invites delivered 6 days earlier than expected (woohoo!) and they look exactly how it appeared online. I didn't pay for any upgrades of paper or print quality and am perfectly happy with the thickness of the paper and the print quality.
I love my invitations. They were received on time.
Thank you! Great experience. Fast and accurate! It's also fun to shop for other items that might fit with our "theme."
Came as described. Good quality and came faster than expected!
My order was sent early. Product was perfect. I tried another company prior to this order and they couldn't get it right. Thanks Zazzle
Personalizing the invites was so user friendly and made our wedding invitations 100% us. Would definitely recommend zazzle to anyone who needs custom printing! Great quality paper and envelopes, absolutely wonderful service! Very quick shipping, faster than anticipated.
System was easy to use with many options of cards. Created my own, was happy with cards. Thank you! Delivery was fast enough even though I didn't choose expedited.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Jessica,
We are sorry to hear you were unhappy with the tags received. As stated in the product description, no real glitter is used in printing and all effects are simulated, we are sorry if you were not aware of this. We can be reached directly at [email protected] where we would be happy to provide further assistance!
Thank you,
Ryan