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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
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Best cards Ever
May 11, 2022

It was easy to choose the cards that I wanted. The delivery was great and the cards were exactly what I expected.

Date of experience: May 11, 2022
Texas
1 review
0 helpful votes
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Invitation
May 11, 2022

Excellent quality and exactly what I wanted! No need to go anywhere else. Also appreciated the fast shipping!

Date of experience: May 10, 2022
Missouri
1 review
0 helpful votes
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False advertisement
June 10, 2022

My name tag I ordered is not glittery and shiny like the advertised one showed, it's just a bland very dull print and their is no shine or glitter at all. It's awful. Highly disappointed.

Date of experience: May 10, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Jessica,
We are sorry to hear you were unhappy with the tags received. As stated in the product description, no real glitter is used in printing and all effects are simulated, we are sorry if you were not aware of this. We can be reached directly at [email protected] where we would be happy to provide further assistance!
Thank you,
Ryan

Washington
1 review
0 helpful votes
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Rehearsal Dinner invitations
May 10, 2022

The order came very quickly and I was impressed by the high quality of the paper. Will definitely order from Zazzle in the future.

Date of experience: May 10, 2022
Florida
1 review
0 helpful votes
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Bad delivery
June 9, 2022

I paid to have my invitations delivered on the 6 of June and after tracking my package and raising cane they agreed to deliver it on the 9th of June. I would like to have my extra charges for the early delivery reimbursed. Thank You Arthur J. Langton

Date of experience: May 10, 2022
New York
1 review
0 helpful votes
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The invitations came faster than it said, and they came out great. My daughter loves them

Date of experience: May 10, 2022
New York
1 review
0 helpful votes
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Very nice
May 10, 2022

Very seamless process and finished product was as expected. Design is simple and elegant.

Date of experience: May 10, 2022
Colorado
1 review
0 helpful votes
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Rehearsal Invitations
May 10, 2022

Excellent above and beyond expectations! Arrived early and they are lovely!

Date of experience: May 10, 2022
Missouri
1 review
0 helpful votes
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I loved the look of these cards online, but now that I have them in person they look and feel cheap. The print is not all the way to the edge leaving a white edge on one side. The envelopes are terribly thin and can be read through. For the price I am not pleased with the quality.

Date of experience: May 10, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Haley,
We are very sorry to hear you were unhappy with your cards, we do of course want you to love your purchase! We can be reached at [email protected] where we would love to provide further assistance!
Thank you,
Ryan

Hawaii
1 review
0 helpful votes
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It was very easy to customize, order, and receive our signature drinks sign. It was beautiful and made it convenient for guests to order at the bar.

Date of experience: May 10, 2022
Pennsylvania
1 review
0 helpful votes
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Perfect!
May 10, 2022

The invitations were exactly as pictured. They came quickly & they are absolutely beautiful!

Date of experience: May 10, 2022
Ohio
1 review
0 helpful votes
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Just as expected
May 10, 2022

Got my invites delivered 6 days earlier than expected (woohoo!) and they look exactly how it appeared online. I didn't pay for any upgrades of paper or print quality and am perfectly happy with the thickness of the paper and the print quality.

Date of experience: May 10, 2022
Georgia
1 review
0 helpful votes
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Experience
May 10, 2022

I love my invitations. They were received on time.

Date of experience: May 10, 2022
Nebraska
1 review
0 helpful votes
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Watermelon Fun!
May 10, 2022

Thank you! Great experience. Fast and accurate! It's also fun to shop for other items that might fit with our "theme."

Date of experience: May 10, 2022
Connecticut
1 review
0 helpful votes
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Perfect
May 10, 2022

Came as described. Good quality and came faster than expected!

Date of experience: May 10, 2022
New York
1 review
0 helpful votes
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Great Job
May 10, 2022

I have used Zazzle in the past for invitations & thank you notes.
They do a great job.

Date of experience: May 10, 2022
Nevada
1 review
0 helpful votes
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Nice Cads
May 10, 2022

Ordered some pet mothers say cards and was pleased to see they arrived on-time.

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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Great service!
May 10, 2022

My order was sent early. Product was perfect. I tried another company prior to this order and they couldn't get it right. Thanks Zazzle

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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Exactly what we wanted!
May 10, 2022

Personalizing the invites was so user friendly and made our wedding invitations 100% us. Would definitely recommend zazzle to anyone who needs custom printing! Great quality paper and envelopes, absolutely wonderful service! Very quick shipping, faster than anticipated.

Date of experience: May 10, 2022
Georgia
1 review
0 helpful votes
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Easy to use, fast delivery
May 10, 2022

System was easy to use with many options of cards. Created my own, was happy with cards. Thank you! Delivery was fast enough even though I didn't choose expedited.

Date of experience: May 10, 2022