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Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Great Product
August 15, 2025

The design was easy, and the product turned out easily. Overall, highly recommend.

Date of experience: August 5, 2025
New York
1 review
0 helpful votes
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It was amazing
August 15, 2025

It was our 3rd annual family event. Everyone loved the collage of pictures. It was clear and arrived on time. Thank you very much

Date of experience: August 2, 2025
North Dakota
1 review
0 helpful votes
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Perfext
August 15, 2025

Quickly shipped and great quality! Would definitely order through Zazzle again!

Date of experience: August 5, 2025
New York
1 review
0 helpful votes
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Excellent service!
August 15, 2025

Product is exactly as described. Fast shipping. No hassles! Highly recommended

Date of experience: August 5, 2025
Indiana
1 review
0 helpful votes
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No return address
August 15, 2025

I loved the quality of the product, but the envelopes arrived without the return address printed on them. I paid as much for shipping as I did the product because I needed them quickly to meet a deadline. I had to do return addresses manually. I would appreciate being partially refunded. Thank you.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 5, 2025
New York
1 review
0 helpful votes
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Beautiful work!
August 15, 2025

I received my order in a timely matter. This was the second time I ordered and was very satisfied with the product I've ordered.

Date of experience: August 5, 2025
Utah
1 review
0 helpful votes
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Na
August 15, 2025

Good…………………………. Excellent product and service………………………………………………………………………………………………………………………………………………….

Date of experience: August 5, 2025
Georgia
1 review
0 helpful votes
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Just what we wanted!
August 15, 2025

The order process was easy and communication was excellent. My order arrived on time. The wine cups were so cute I ordered another one!

Date of experience: August 5, 2025
New York
1 review
0 helpful votes
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Great Product
August 15, 2025

Great product, quick delivery. Would order again for a personalized gift.

Date of experience: August 5, 2025
Illinois
1 review
0 helpful votes
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Quick and easy
August 15, 2025

Design was simple which was what I was looking for and the pre made template made it easy to put in the information I needed!

Date of experience: August 5, 2025
California
1 review
0 helpful votes
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Tshirts came out great!
August 15, 2025

Order was great! My only small complaint was, I ofiginally did an order with a different ship picture. Apparently, they rejected my order but I was not notified of that or of why. I figured it out on my own, luckily and fixed everything and got my new design and order set up. Very happy with the products!

Date of experience: August 5, 2025
Illinois
1 review
0 helpful votes
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Amazing card!
August 15, 2025

The card was exactly how I designed it. Thank you! A++++++++

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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Engagement Party Invites
August 15, 2025

The actual invitation was what I requested and liked. What I didn't like was that the backing was black and when stacked together to ship the black of the backing rubbed off on the front of the invitation causing black smudges on the white front.

Date of experience: July 31, 2025
Illinois
1 review
0 helpful votes
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Beautiful bridal shower invitations & quick shipping. Placing an order was simple.

Date of experience: August 5, 2025
California
1 review
0 helpful votes
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Absolutely amazing
August 15, 2025

I am more than beyond impressed with what I received, and the quality was absolutely amazing. I will forever be using this company and if I have any other needs when it comes to cards or invitations, I will 100% come back

Date of experience: August 4, 2025
Virginia
2 reviews
0 helpful votes
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Great Art Work!
August 15, 2025

Ordered stickers for our band program with the logo. The stickers are perfect for what we are using them for.

Date of experience: August 4, 2025
Georgia
1 review
0 helpful votes
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Fantastic
August 15, 2025

Amazing, fantastic, spectacular, great delivery, speedy delivery

Date of experience: August 5, 2025
Georgia
1 review
0 helpful votes
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Exactly what I ordered
August 15, 2025

Their website was easy to navigate and they made my cards exactly how I wanted.

Date of experience: August 5, 2025
Missouri
1 review
0 helpful votes
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Great Shirts
August 15, 2025

I got my order and my sister loved them for her granddaughter. Thank you

Date of experience: August 4, 2025
California
1 review
0 helpful votes
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Best service
August 15, 2025

Providing assistance to others is something we greatly value and appreciate. We strive to ensure that every interaction is a positive experience. Your satisfaction is truly important to us, and we are always working to improve. It is our goal to consistently deliver the best service possible.

Date of experience: August 4, 2025