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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I had ordered a nicely designed K-12 picture frame. The largest size was offered in 8x10 picture frame which I believed was small for 13 pictures. I went ahead and ordered the 8x10. But when I received the picture frame I was extremely disappointed that the Zazzle company had even offered a product with the 8x10 choice where the pictures were so small, the color combination/choices of frame and font did not complement each other and the K-12 titles were sooo tiny that they were almost invisible!

Date of experience: June 4, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Sabitha,
We are very sorry to hear you were disappointed with your recent order and that you weren't happy with the size you chose! A member of our team has reached out to you directly via email! We look forward to assisting further!

Thank you,
Ryan

Tennessee
1 review
0 helpful votes
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Wedding Invitations
June 4, 2022

We absolutely love our wedding invitations we ordered from Zazzle!

Date of experience: June 4, 2022
Washington
1 review
0 helpful votes
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Wedding invitations
June 4, 2022

Awesome experience! Ordered our save the dates, shower invitations and wedding invitations, all great!

Date of experience: June 4, 2022
Massachusetts
1 review
0 helpful votes
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In love
June 4, 2022

The card is definitely high quality and I was very pleased on how they came out! Will definitely recommend

Date of experience: June 4, 2022
Ohio
2 reviews
0 helpful votes
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Great but shipping...
June 4, 2022

I think it looks great but the shipping price was a bit high.

Date of experience: June 4, 2022
Missouri
1 review
0 helpful votes
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Just as I hoped
June 4, 2022

My invitations turned out just like the picture online. Beautiful quality. It was so easy to edit myself.

Date of experience: June 4, 2022
Minnesota
1 review
0 helpful votes
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Great. Cute invite
June 4, 2022

Very good! Came on time. Was correct. Nice paper. Good website.

Date of experience: June 4, 2022
Georgia
1 review
0 helpful votes
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Excellent job
June 4, 2022

My wedding invitations were beautiful and I received them within a week of the order date.

Date of experience: June 4, 2022
Michigan
1 review
0 helpful votes
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Amazing
June 4, 2022

They arrived in a timely manner and are beautiful. Definitely recommend getting your wedding invitations from here!

Date of experience: June 4, 2022
Arizona
1 review
0 helpful votes
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Love my new labels
June 4, 2022

Love Zazzle and all the options they have. I have done thank you cards to personal labels

Date of experience: June 4, 2022
Massachusetts
1 review
0 helpful votes
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Ordered new address postcards and a stamper. They came out exactly as ordered and were shipped fast!

Date of experience: June 4, 2022
Florida
2 reviews
0 helpful votes
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Once again, PERFECT.
June 4, 2022

You are the only vendor who has the military insignia I need. Thanks for supporting the military retired community!

Date of experience: June 4, 2022
Missouri
1 review
0 helpful votes
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Thank you cards
June 4, 2022

Great site to order from, great products, very fast service

Date of experience: June 4, 2022
Florida
1 review
0 helpful votes
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I would order again!
June 4, 2022

Customizing was easy and the product i received in the mail looks exactly how the picture online did! I would definitely recommend this products to others!

Date of experience: June 4, 2022
Colorado
1 review
0 helpful votes
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I am not a number...
June 4, 2022

Love my stuff from The Prisoner tv series. Very nice quality.

Date of experience: June 4, 2022
California
1 review
0 helpful votes
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Amazing!
June 4, 2022

We used Zazzle for the invitations and rsvp cards for a Quinceañera. I was able to personalize it just how we wanted with ease and shipping was quick. Will definitely be using Zazzle again!

Date of experience: June 4, 2022
Arizona
1 review
0 helpful votes
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Beautiful Invitations
June 4, 2022

It was easy to customize the invitations and I would like to have additional font choices to highlight most important areas. The paper and resolution choices were excellent. I recommend that the finished product be sent in a box. Some envelopes arrived crumpled.

Date of experience: June 4, 2022
Ohio
1 review
0 helpful votes
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Good quality
June 4, 2022

Good quality and pleased with the product. I would recommend it.

Date of experience: June 4, 2022
Florida
1 review
0 helpful votes
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10/10! I created a personalized birthday card using Zazzle roughly five weeks before the person's birthday. To my surprise, I received the card in the mail roughly one week after I placed my order. The card will have to sit idle for four weeks, but I'm glad to have gotten it so quickly.

I paid fewer than $11 to have this personalized card shipped to my home. Regular cards sold by hallmark go for $5-7. If one wants a card that plays music, one can spend upwards of $20 on a hard. It's very cheap to make personalized cards on Zazzle. My only regret is not creating a Father's Day card to add to the order. If you ship more than one card at a time, you could end up getting multiple personalized cards for the same price as a card from CVS.

Date of experience: June 4, 2022
Virginia
1 review
0 helpful votes
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Very nice product!
June 4, 2022

Super happy. Color is vivid. Everything was even better than expected.

Date of experience: June 4, 2022