Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zazzle

Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
See all photos
How would you rate Zazzle?
grey stargrey stargrey stargrey stargrey star

Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Danielle R.
Unfollow Danielle R.
Share Review
Report Review

Great Invitation
June 10, 2022

I'm very pleased with the birthday party invitation. All of my edits were nicely incorporated and I can't wait to send out to my guests. I will definitely use again for more birthdays. Thanks very much!

Date of experience: June 10, 2022
Minnesota
1 review
0 helpful votes
Follow lesley X.
Unfollow lesley X.
Share Review
Report Review

Quality and Price
June 10, 2022

Great quality, accurately printed.
I did think the price of $63 for 25 invitations was a little high. That was after a discount code so with no discount code it would have been approximately $3 per invitation.
I gladly paid the price because they are high quality, personalize, fast shipping and all I have to do is place them in an envelope and mail.

Date of experience: June 10, 2022
New York
1 review
0 helpful votes
Follow toni I.
Unfollow toni I.
Share Review
Report Review

Pleased customer
June 10, 2022

Very happy w my order. Came out beautiful! Will definitely order again!

Date of experience: June 10, 2022
New Jersey
1 review
0 helpful votes
Follow keisha C.
Unfollow keisha C.
Share Review
Report Review

Amazing
June 10, 2022

My card was beautiful my husband loved it and it came very fast

Date of experience: June 10, 2022
Georgia
1 review
0 helpful votes
Follow steven Y.
Unfollow steven Y.
Share Review
Report Review

Postcard Order
June 10, 2022

The order was handled quickly, smoothly and professionally.

Date of experience: June 9, 2022
Massachusetts
1 review
0 helpful votes
Follow aimee H.
Unfollow aimee H.
Share Review
Report Review

Graduation cap topper
June 9, 2022

This was easy to do and super quick on the delivery

Date of experience: June 9, 2022
Florida
1 review
0 helpful votes
Follow jane Z.
Unfollow jane Z.
Share Review
Report Review

Nice card
June 9, 2022

I think the recipient will love it! It is cool and complimentary.

Date of experience: June 9, 2022
Minnesota
1 review
0 helpful votes
Follow lindsay A.
Unfollow lindsay A.
Share Review
Report Review

Always great products
June 9, 2022

I order all my invites from Zazzle, always fast and good quality.

Date of experience: June 9, 2022
Florida
2 reviews
0 helpful votes
Follow Karla V.
Unfollow Karla V.
Share Review
Report Review

VERY NICE CARD
June 9, 2022

It was easy to design my father's day card. I recieved it in a very timely manner. The directions were easy to understand. I highly recommend Zazzle.

Date of experience: June 9, 2022
Florida
1 review
0 helpful votes
Follow robin D.
Unfollow robin D.
Share Review
Report Review

Baby Showers invitations
June 9, 2022

Easy to use the template. They turned out way better than expected on Great paper stock.

Date of experience: June 9, 2022
Utah
1 review
0 helpful votes
Follow camille S.
Unfollow camille S.
Share Review
Report Review

Custom Anniversary Card
June 9, 2022

I ordered a custom Anniversary card that arrived fast and looks great!

Date of experience: June 9, 2022
Pennsylvania
1 review
0 helpful votes
Follow Imani D.
Unfollow Imani D.
Share Review
Report Review

Would buy again
June 9, 2022

Used for proposal boxes perfect fit & gave each box character, customization and style

Date of experience: June 9, 2022
Virginia
1 review
0 helpful votes
Follow stacey Z.
Unfollow stacey Z.
Share Review
Report Review

Not cut properly
July 9, 2022

When I received the invitations they were not completely cut. Their were sides that still had white on them where they weren't cut off

Date of experience: June 9, 2022
New Jersey
1 review
0 helpful votes
Follow luann E.
Unfollow luann E.
Share Review
Report Review

Beautiful invitations!
June 9, 2022

I was very happy with the invitations I purchased! They came exactly as pictured!

Date of experience: June 9, 2022
California
1 review
0 helpful votes
Follow v X.
Unfollow v X.
Share Review
Report Review

Great job!
June 9, 2022

The person loved it. Great price, great quality and fast service. I appreciate you!

Date of experience: June 8, 2022
Texas
2 reviews
0 helpful votes
Follow Brian B.
Unfollow Brian B.
Share Review
Report Review

Thanks
June 9, 2022

Good experience, seamless end to end. No problems with the ordering.

Date of experience: June 8, 2022
Georgia
1 review
0 helpful votes
Follow Scott D.
Unfollow Scott D.
Share Review
Report Review

One star because you can't go lower.
July 9, 2022

Order a product for my brothers funeral 10 days before and paid to have it expedited and had a latest promise date of the day of the event. After three calls and waiting an hour each time to be assured it would be here no later than the event (because they called "the production facility" to make certain). It's now theoretically being delivered by the Post Office a day after the event. So much for a $650+ order!

Date of experience: June 8, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Scott,
We are very sorry to hear of the issues you encountered with your order, that is certainly not the experience we strive for. I am glad to see you have been refunded in full for your order. Should you need anything more then we can be reached at [email protected]!
Thank you,
Ryan

Minnesota
1 review
0 helpful votes
Follow danielle V.
Unfollow danielle V.
Share Review
Report Review

Baby Shower invitations
June 8, 2022

My overall experience was excellent.

The only issue was shipping I paid for I paid for today's shipping and it took standard time. Not a Zazzle problem totally the shipping company

Date of experience: June 8, 2022
Virginia
1 review
0 helpful votes
Follow tara J.
Unfollow tara J.
Share Review
Report Review

Wedding Brunch Invitations
June 8, 2022

These were easy and fun to personalize and order - I ordered the Happily Every After Brunch, and am very pleased with them. I chose standard shipping and my order arrived well before a week earlier than predicted. I love how the invitations turned out.

Date of experience: June 8, 2022
Ohio
1 review
0 helpful votes
Follow andrea P.
Unfollow andrea P.
Share Review
Report Review

Great experience!
June 8, 2022

The quality of products are always perfect never have any issues!

Date of experience: June 8, 2022