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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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I'm very pleased with the birthday party invitation. All of my edits were nicely incorporated and I can't wait to send out to my guests. I will definitely use again for more birthdays. Thanks very much!
Great quality, accurately printed.
I did think the price of $63 for 25 invitations was a little high. That was after a discount code so with no discount code it would have been approximately $3 per invitation.
I gladly paid the price because they are high quality, personalize, fast shipping and all I have to do is place them in an envelope and mail.
Very happy w my order. Came out beautiful! Will definitely order again!
The order was handled quickly, smoothly and professionally.
This was easy to do and super quick on the delivery
I order all my invites from Zazzle, always fast and good quality.
It was easy to design my father's day card. I recieved it in a very timely manner. The directions were easy to understand. I highly recommend Zazzle.
Easy to use the template. They turned out way better than expected on Great paper stock.
I ordered a custom Anniversary card that arrived fast and looks great!
Used for proposal boxes perfect fit & gave each box character, customization and style
When I received the invitations they were not completely cut. Their were sides that still had white on them where they weren't cut off
I was very happy with the invitations I purchased! They came exactly as pictured!
The person loved it. Great price, great quality and fast service. I appreciate you!
Order a product for my brothers funeral 10 days before and paid to have it expedited and had a latest promise date of the day of the event. After three calls and waiting an hour each time to be assured it would be here no later than the event (because they called "the production facility" to make certain). It's now theoretically being delivered by the Post Office a day after the event. So much for a $650+ order!
My overall experience was excellent.
The only issue was shipping I paid for I paid for today's shipping and it took standard time. Not a Zazzle problem totally the shipping company
These were easy and fun to personalize and order - I ordered the Happily Every After Brunch, and am very pleased with them. I chose standard shipping and my order arrived well before a week earlier than predicted. I love how the invitations turned out.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Scott,
We are very sorry to hear of the issues you encountered with your order, that is certainly not the experience we strive for. I am glad to see you have been refunded in full for your order. Should you need anything more then we can be reached at [email protected]!
Thank you,
Ryan