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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Bridal shower invitations
June 21, 2022

Very happy with quality and speed to which they were received

Date of experience: June 21, 2022
Ohio
2 reviews
0 helpful votes
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Beautiful Invitations!
June 21, 2022

I ordered bridal shower invitations because I needed something quick and beautiful. Zazzle and their product exceeded my expectations. I have used them in the past and always am highly pleases. - Heiden

Date of experience: June 21, 2022
Nebraska
1 review
0 helpful votes
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Excellent product
June 21, 2022

Excellent product.
Siri happy with the quality of the printed invitations received.

Date of experience: June 21, 2022
California
1 review
0 helpful votes
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Mother birthday card
June 21, 2022

They made it easy to design it myself. And they gave me lots of ideas.

Date of experience: June 21, 2022
California
1 review
0 helpful votes
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Beautiful Wedding Invitations
June 21, 2022

My invitations were beautiful and they came very quickly.

Date of experience: June 21, 2022
Ohio
2 reviews
7 helpful votes
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First Time
June 21, 2022

My order came quickly actually quicker than I expected. Was exactly how I envisioned it

Date of experience: June 21, 2022
Oregon
1 review
0 helpful votes
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Bottle labels
June 21, 2022

Lots of information…. Easy to shop…very fast delivery service…. The finished product was of excellent quality…….

Date of experience: June 21, 2022
West Virginia
2 reviews
0 helpful votes
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The website is super easy to use, the order was quick to print and ship.
I gave three stars bc the print quality was not very good. I used very good quality pictures, and my order came out a bit fuzzy. It might be bc the postcard was not photo paper, but for what I paid the quality should have been better. If the printer thought the postcards were blurry (as I did) they could have followed up before letting the order go out.

Date of experience: June 21, 2022
South Carolina
1 review
0 helpful votes
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Wedding Invited
June 21, 2022

It was super easy and every invite was 100% customizable. I'm in love with my wedding invitations and shipping was a week early so it was just an extra bonus!

Date of experience: June 21, 2022
Louisiana
1 review
0 helpful votes
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Could not be more pleased with my order. Came out exactly as pictured and I am very happy.

Date of experience: June 21, 2022
Kansas
1 review
0 helpful votes
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Deceitful
June 21, 2022

Zazzle said they would cancel my order if they did not hear back from me with official documentation. Didn't have time for that, so I ordered from somewhere else trusting they had actually canceled and then got my Zazzle order and charge. I had paid for expedited shipping so that wasn't cheap. No problem with the item itself.

Date of experience: June 21, 2022
Texas
1 review
0 helpful votes
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Dreams
June 21, 2022

I enjoyed my exu. Took a little time to flow through the options. Worked out well. Enjoyed the experience.

Date of experience: June 21, 2022
New Hampshire
1 review
0 helpful votes
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5 stars
June 21, 2022

Always have great service and product every time I ordered.

Date of experience: June 21, 2022
Michigan
1 review
0 helpful votes
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Celebration of Life announcement
June 21, 2022

Notices are lovely. Have received numerous compliments.

Date of experience: June 21, 2022
Minnesota
1 review
0 helpful votes
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Wedding invitation
June 21, 2022

Simple and quick. Easy to customize to how I wanted them to look

Date of experience: June 21, 2022
District of Columbia
1 review
0 helpful votes
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Birthday Invitations
June 21, 2022

My invitations looked so beautiful. When I gave them out to my friends, they were all so impressed with the vibrancy of the color without the paper being glossed over. I will definitely be using Zazzle for future invitations and/or business cards.

Date of experience: June 21, 2022
New York
1 review
0 helpful votes
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Beautiful
June 21, 2022

I am very pleased with my order. The invitations are beautiful and great quality.

Date of experience: June 21, 2022
Alabama
1 review
0 helpful votes
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Help at Zazzle
July 21, 2022

Easy sight to use. Order received when promised. The invitations were not printed correctly but I did not have time to reprint. On the screen when I typed in my address of 1110 Lee Road 244 but when it went to the review and select the 4's showed as ll. It was changed three times but each time showed 244 on the page you typed on and yet showed 211 on the final. I decided that it must be correct and it was just a glitch. But when I got them the were printed 211 instead of 244. The is no phone number to contact you so I could not let you know what had happened before it happened to someone else. I had to type and insert to sent with the invitations. I did not see a way to contact customer service before submitting the order to make sure or advise of the problem.

Date of experience: June 21, 2022
California
1 review
0 helpful votes
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Wonderful
June 21, 2022

Loved how easy it was to edit and customize the invitations.

Date of experience: June 20, 2022
California
2 reviews
0 helpful votes
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Super cute!
June 20, 2022

I love the quick turnaround! The order was easy and fun. The process was convenient and easy to make the design work for my particular order.

Date of experience: June 20, 2022