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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Great labels, poor packaging
July 24, 2022

The cardboard envelope my labels was flimsy at best. My labels arrived bent.

Date of experience: June 24, 2022
Minnesota
1 review
0 helpful votes
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Like it a lot
June 24, 2022

This was my first time using Zazzle and I will definitely do it again. Nice selection and relatively easy to sort and select. I would suggest it be easier to find cards and other product template with full edit capabilities so you don't have to go from item to item to check. My daughter LOVES her grad announcements.

Date of experience: June 24, 2022
South Carolina
1 review
0 helpful votes
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Wedding invitations
June 24, 2022

Good. Everyone loves the design of our invitations.

Date of experience: June 24, 2022
Pennsylvania
1 review
0 helpful votes
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Pins Awesome!
June 24, 2022

Shopping was a breeze and the pins are exactly what I asked for.

Date of experience: June 24, 2022
New York
2 reviews
0 helpful votes
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Super easy & quick
June 24, 2022

I chose a customized banner and the process was very simple. Banner arrived in just a fee days and it was exactly as I designed it. Will definitely order from Zazzle again when/if the needs arises.

Date of experience: June 24, 2022
Virginia
1 review
0 helpful votes
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Stickers
June 24, 2022

Ordered "Alarm" stickers for grandson, that lives out of my state, with Peanut and Egg allergies. Order arrived within 10 days and his mother (my daughter) said they were helpful and great to have on hand for labeling his clothes or food items for day care.

Date of experience: June 24, 2022
Iowa
1 review
0 helpful votes
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Great Service!
June 24, 2022

So, So happy with my invitations! They are more beautiful in person, than the image online. They arrived very quickly.

Will definitely recommend to everyone!

Sandy

Date of experience: June 24, 2022
North Carolina
1 review
0 helpful votes
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Wedding Invitations
June 24, 2022

These things came out beautiful and even earlier than expected.

Date of experience: June 24, 2022
California
1 review
0 helpful votes
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Fast service
June 24, 2022

This is so simple to use. Love it will come again!

Date of experience: June 24, 2022
Alabama
1 review
0 helpful votes
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Race Car Party Invite
June 24, 2022

Shopping on Zazzle was so easy! And the options I had to choose from seemed endless. I will definitely shop here again for all my invitation needs.

Date of experience: June 24, 2022
New York
1 review
0 helpful votes
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Invitations
June 24, 2022

I was able to personalized my invitations and it was very straight forward for someone like me that's not computer savvy. The best part, I received it before my due date delivery

Date of experience: June 24, 2022
North Carolina
1 review
0 helpful votes
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AMAZING!
June 24, 2022

I ordered wedding invitations and they are gorgeous! Very vibrant colors and everything is crystal clear! I love them!

Date of experience: June 24, 2022
South Carolina
1 review
0 helpful votes
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Great experience!
June 24, 2022

I was able to order exactly what I wanted with the easy to use features on Zazzle.

Date of experience: June 24, 2022
Washington
1 review
0 helpful votes
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Payed for expedited shipping. Around $24. Package arrived well past delivery date!

Date of experience: June 24, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Penny,
We are very sorry to hear of the delays you encountered with your order! As such, we have reached out directly with a resolution!
Thank you,
Ryan

North Carolina
3 reviews
1 helpful vote
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The cards came quickly and are perfect. The website Zazzle was easy to use.

Date of experience: June 24, 2022
Minnesota
1 review
0 helpful votes
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Great
June 24, 2022

It was just what we were looking for! Cute little cards!

Date of experience: June 24, 2022
California
1 review
0 helpful votes
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Father's Day gift
June 24, 2022

It came in and was so gorgeous, it took about a week to ship and then a week to arrive so order about 2 weeks before any event or occasion

Date of experience: June 24, 2022
Florida
1 review
0 helpful votes
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Classy & Affordable
June 24, 2022

I ordered some wedding invitations, and they came out beautifully! They were also super affordable, and arrived four days early. Very happy with my experience!

Date of experience: June 24, 2022
Nevada
1 review
0 helpful votes
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Bridal
June 24, 2022

The process was so simple and the final project is amazing. Everyone loved them

Date of experience: June 24, 2022
Illinois
1 review
0 helpful votes
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I love the stickers i ordered.
July 24, 2022

But the letter I personalized are super small and light. Its hard to read them.

Date of experience: June 24, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Susana,
We are very sorry to hear you weren't completely happy with the stickers you received, we do of course want you to love your purchase! As such, we've reached out directly via email to assist further!
Thank you,
Ryan