Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zazzle

Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
See all photos
How would you rate Zazzle?
grey stargrey stargrey stargrey stargrey star

Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Brandie A.
Unfollow Brandie A.
Share Review
Report Review

Awesome company with great options!
August 23, 2025

I ordered a custom card featuring a picture of my dog's face as a thank-you to our amazing vet tech, and I couldn't be more thrilled with how it turned out. The quality was stunning — the image was crystal clear, the colors were vibrant. It truly captured my pup's personality!

Date of experience: August 13, 2025
Florida
1 review
0 helpful votes
Follow Anthony A.
Unfollow Anthony A.
Share Review
Report Review

I love doing business with Zazzle
August 23, 2025

I love getting my things done with Zazzle they always does a good job thank you

Date of experience: August 6, 2025
North Carolina
1 review
0 helpful votes
Follow Christie S.
Unfollow Christie S.
Share Review
Report Review

So easy and great products!
August 23, 2025

I found exactly what I wanted and the templates to create custom items was simple! Fast and easy shipping too!

Date of experience: August 13, 2025
Wisconsin
1 review
0 helpful votes
Follow Janean E.
Unfollow Janean E.
Share Review
Report Review

Very good
August 23, 2025

Very good,,, quick and beautiful. I will order again!

Date of experience: August 13, 2025
New Mexico
1 review
0 helpful votes
Follow Blanca C.
Unfollow Blanca C.
Share Review
Report Review

Good
August 23, 2025

Nice, but the color came out very opaque, not as clear as in the pictures

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 13, 2025
New Jersey
1 review
0 helpful votes
Follow Daryl C.
Unfollow Daryl C.
Share Review
Report Review

Great results and easy to do
August 23, 2025

We wanted a quick, custom wedding invitation for a small family only wedding in a few weeks. Kind of a last minute thought. Social media invites did not feel like us. But we wanted something.
We designed the invitation in Adobe Express in a couple of hours and selected the option to have them printed by Zazzle. That part was simple. Select paper type and size. Pay. Done.
Less than a week later we had what we had envisioned and designed. Couldn't have been easier.

Date of experience: August 7, 2025
New York
1 review
0 helpful votes
Follow Angela S.
Unfollow Angela S.
Share Review
Report Review

Great keepsake for new grandparents!
August 23, 2025

Coffee mugs personalized for new grandparents with year born is a great keepsake. Quality of mug is excellent and lettering perfect.

Date of experience: August 13, 2025
Illinois
1 review
0 helpful votes
Follow Sherry T.
Unfollow Sherry T.
Share Review
Report Review

I ordered a few t-shirts with my logo and they all turned out very well with quick shipping. The only negative is that, once washed, the t-shirts shrank and I had to reorder one. The description on the website for the t-shirts should include verbiage about shrinking. So be warned!

Date of experience: July 28, 2025
Washington
1 review
0 helpful votes
Follow Denise P.
Unfollow Denise P.
Share Review
Report Review

Not as expected
August 23, 2025

It was not the fuzzy, cuddly blanket I had anticipated. Worse yet is that the color printed on the fabric is faded on the folds. I will likely return it, if I can figure out how and it won't cost me.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 2, 2025
California
1 review
0 helpful votes
Follow Andi E.
Unfollow Andi E.
Share Review
Report Review

Excellent Stamp
August 20, 2025

I purchased a 2"-by-2" wood art stamp and ink pad for my business to use as letterhead, on small cotton bags and jewelry boxes. The stamp was nicely cut, accurate and crisp in its impressions. It performed just as I hoped it would!

Date of experience: August 10, 2025
North Carolina
1 review
0 helpful votes
Follow Meagan B.
Unfollow Meagan B.
Share Review
Report Review

Baby shower invitations
August 20, 2025

I was able to find super cute baby shower invitations that fit the theme and were completely customizable. Once they arrived, they looked and felt beautiful!

Date of experience: August 10, 2025
California
1 review
0 helpful votes
Follow Kimberly H.
Unfollow Kimberly H.
Share Review
Report Review

Turned out perfectly!
August 19, 2025

I ordered custom napkins for a wedding dinner and the process was easy and they look perfect!

Date of experience: August 9, 2025
California
1 review
0 helpful votes
Follow Lauren B.
Unfollow Lauren B.
Share Review
Report Review

Great
August 19, 2025

Great product, shipped fast, high quality print. Would definitely order again!

Date of experience: August 8, 2025
Minnesota
1 review
0 helpful votes
Follow Lola Z.
Unfollow Lola Z.
Share Review
Report Review

Great Business Cards!
August 19, 2025

Found these as I'm setting up our new business and they are perfect! In future I will go with the glossy, as the matte made the egg a little less vibrant. They're still perfect but the gloss will make the egg more shiny. The lettering is clear and the white on black for our company name and phone number is sharp. Love them a lot. Thanks for the great order!

Date of experience: August 8, 2025
Texas
1 review
0 helpful votes
Follow Grace N.
Unfollow Grace N.
Share Review
Report Review

Great Baby Shower Invitations!
August 18, 2025

Great Baby Shower Invitations! They are nice quality and came in the mail quickly!

Date of experience: August 8, 2025
Georgia
1 review
0 helpful votes
Follow Debbie M.
Unfollow Debbie M.
Share Review
Report Review

I chose a personalized logo and customized the back and they came in just as I ordered

Date of experience: August 8, 2025
North Carolina
1 review
0 helpful votes
Follow Diane C.
Unfollow Diane C.
Share Review
Report Review

Products below expectations
August 18, 2025

The Note Cards I ordered (in RED) arrived with a border of "brick BROWN" and many flaws in the coloring around the borders and on the backs of cards.
The Return Address Labels were printed in such light ink and small print that it is nearly impossible to read.
I am a longtime user of Zazzle products, but will be looking for other options in the future.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 8, 2025
California
1 review
0 helpful votes
Follow Mark S.
Unfollow Mark S.
Share Review
Report Review

Front end good, back end... well
August 18, 2025

Found what wanted and ordered it with relative ease on website, but the 'gift' we sent apparently did not contain the message we had written on the website to be sent with it. Thus, our recipient had no idea who sent it. And she called zazzle only to not get an answer or return call.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 8, 2025
Tennessee
1 review
0 helpful votes
Follow Thimberly K.
Unfollow Thimberly K.
Share Review
Report Review

Very good experience, fast service lovely product. Thank you for the care you put into the service!

Date of experience: August 8, 2025
New York
1 review
0 helpful votes
Follow Zack J.
Unfollow Zack J.
Share Review
Report Review

D
August 18, 2025

Ddfsdfasdfsadfasdfsadfsadfsadfsadfsadfsadfsadfsadfsadf

Date of experience: August 8, 2025