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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Loved the invitations I ordered. Wanted something fun and different and found your site, it was exactly what we were looking for.
I love love my sage the dates! I wish I had gotten a sturdier paper, but that's my fault lol. They are so cute and so clear!
My order was processed and shipped out quickly. My order was very vibrant in color and just as I had anticipated. I would definitely make another purchase through this company.
The Zazzle website was easy to navigate through and to customize my own words for military funeral thank you cards for my uncle. Lastly, arrived ON TIME and the quality paper and envelopes were excellent. Highly recommend.
Zazzle offers a tremendous variety of great napkin designs. The product chosen was reasonably priced and arrive in record time, compared to other vendors I checked.
Didn't plan on getting save the dates, but my fiance suggested we should look into it. Fell in love the template and they look amazing.
Amazing thank you cards! Loved the quality. Affordable and fast shipping!
The invites are super cute. The only thing was that I messaged the artist right after I ordered the invites asking to add a zipcode because the sample looked weird with it. I didn't get a message back until after they shipped saying I would have to cancel the order and re order. Which was ridiculous.
Invites are perfect! Just as they appeared when I ordered them and they came very quickly which was crucial. Thank you!
Great quality, looks amazing! Love the color, looks just like in the pictures!
The invitations were perfect. Web page easy to use.
Best Site I have found to produce your products you need.
Lots of options, beautiful designs and fast delivery. Very satisfied.
Pleased with order, delivery & product. I will recommend Zazzle.
I had no issues selecting the personalization of my thank you wedding cards, and the estimated arrival was accurate. Loved the quality of how everything came out!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Katrina,
We are very happy to hear you had a good experience with your order! However, we can see that you've given us a 2 star rating so are eager to know how we could have improved upon this experience! If you could reach out to [email protected] with clarification, we would greatly appreciate it!
Thank you,
Ryan