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From the business
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I am very pleased with the cards I received from Zazzle. The pictures I chose came out very clear, colorful and were mounted perfectly. I will definitely be ordering from Zazzle again.
It was very upsetting to see that $400+ worth of wedding invitations were just thrown in the box. Some of the invitations were damaged to as they got dirty from a hole in the box. I feel if a little bit more care would go in to packaging then it would've changed to my experience.
Would have liked to order more than one item on the same order.
Hello Pamela!
I am sorry to hear about the experience you had at checkout. I’ll be reaching out to you directly via e-mail to help resolve this!
I look forward to assisting you further!
Thank you,
Zazzle!
Easy ordering, quick service, good stuff. Wish I had more money!
Was easy to edit & they showed up fast! No flaws they are beautiful!
Everything we well. It took me some time to choose the right one, but the results were what I expected.
Never have issues with ordering anything through zazzle.
Good quality. Loves the different options of payment.
I like Zazzle because it allows you to customize many aspects of your order. It is easy to use and has budget friendly options. Everything I have ever ordered has had great print quality.
I ordered my daughter's customized return address labels for her wedding invitations on July 11th. I had organized two of my friends to help me prepare the invitations for mailing. They were set to come over on Tuesday, July 19th - which was the date that the return address labels were expected. However, I had to cancel, because the return address labels were delayed. They did not arrive until Wednesday, July 20th. The invitations were mailed late (on Thursday, July 21st) - because of the return address labels.
Hello Joyce!
I am so sorry to hear about the delay in receiving your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Zazzle!
Easy to customize and create thank you cards. Great options and loved that you could customize everything and add photos.
Hey Paul!
Please contact our customer service department for assistance.
We can be reached at [email protected], or give us a call at 1-888-892-9953 - we would love to make this right!
We look forward to assisting you further
Thank you,
Zazzle!
So after designing my invitation. It's telling me that the Whiffle Ball words on my invite arretrademarked and i can't use it on my invitation. By the way i've made custom invitations before on zazzle using this term. They canceled my order, they refuse to give me an explanation via email or telephone. I will not be using zazzle ever again.
Hello Paul,
I am so sorry to hear about your invitations. We would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Zazzle!
Awesome! Very pretty and what we were looking for!
Excellent delivery & loved the cards & the price.
Will recommend & will most certainly use zazzle often.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexza!,
I am so sorry to hear about how your invitations were delivered. I’ll be reaching out to you directly via e-mail to make this right!
I look forward to assisting you further!
Thank you,
Zazzle!