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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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First time buyer and overly impressed! Loved that as they buyer, I had full access to build and personalize my own artwork. The invitations are of great print and paper quality. Definitely recommend!
F
Fantastic! Very professional and pretty. And was processed in a timely manner I am very pleased twill use them again.
The packaging of the invitations were neat. The turnout of the invitation is beautiful and we spent a bit extra for a nice quality.
Very nice assortment of cards. I ordered a 80th Birthday Card and was so happy I could write my own message inside the card. Site is easy to use.
I ordered some invitations. The printing was horrible. The invitation order mistakenly included an invitation from another person's order and their card looked badly printed as well. As if the printer was running out of ink. I also bought some enclosure cards and 4 were missing from the quantity I ordered. Not a big deal on that one but it just adds to the bad experience. I contacted customer service 4 times (!) over 2 weeks every time promised they will reprint and get the invitations out to me and nothing. Apparently the printing department has not gotten back to the many requests from customer service. So much for that easy satisfaction guarantee they claim. After all the time I spent shopping and deciding on the perfect style, paying for several samples and placing an order way in advance so that I would be ready... I am very disappointed that I have to mail out these horribly printed invitations to my guests. The look of the printing just does not fit my style or the vibe I wanted to create for the event but I have no other choice at this point. I have to mail out the invitations in time even though I am sending out something that looks bad. I just give up but I am certainly not ordering from here again. I need to get vows printed and some menus printed. There has to be another option. The only positives are that the enclosure cards did look nice and were printed in the way I expected for the invitations. (even though I did not receive all of them) And, the customer service agents were polite. Megan, the person from my 4th and final call, really did seem sympathetic when we spoke. But at the end of the day... I will just send out these bad quality cards and take my business elsewhere.
The invites were perfect. Card stock, printing and reproduction of my watercolor drawing were exactly what I wanted. Will definitely use Zazzle again... love!
Easy to customize products on the website. Excellent quality and delivered early!
GREAT! Service I received my order very quick the invitations looked great im super happy with the results.
Thank you so much
Easy to order and review my order beforehand. It had a lot of products to choose from many ways to personalize the items and will certainly order from them again in the near future
Beautiful invitation and shipping was on time! Thank you!
Buying these invites was easy and when received they were everything I had hoped they would be.
I would 100% recommend! The shipping was quick and they came in packaged good! Invitations came out so NICE! I'm so glad I chose Zazzle!
I ordered these for my baby shower (gender reveal) they are absolutely stunning and exactly what I wanted :)
We upgraded to the pearl finish and it was worth it! Thanks so much!
Save the Dates delivered in about 4 days after purchase. So excited to send out!
I ordered these invitations for my husband's 60th birthday. They came very quickly and they were everything I expected and more.
Excellent customer experience. Easy to order and high quality
I love them, they are exactly what I was looking for my elopement announcement had to be perfect! And of course I'm so excited to be sending them out!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tamala,
I am so sorry to hear about invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I will be sending you a private message so that we can help look into this.
I look forward to assisting you further!
Thank you,
Zazzle!